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“wonderful hotel”

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Hotel Botanico & The Oriental Spa Garden
Ranked #1 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 6, 2013

We went to Tenerife on a whim and booked this hotel on the basis of TA reviews. It lived up to them. The room, spa, food and service were faultless. The staff are very friendly and helpful.
Of the three restaurants I would say that the Asian (Thai) and Spanish were excellent and the Italian was fine but not quite as good in terms of efficiency. Apart from that very minor point there was nothing at all to criticise and we will certainly go again. The best hotel we have stayed at in the Canaries by some distance.

  • Stayed: January 2013, traveled as a couple
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1  Thank davidgriffiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded February 7, 2013

Dear David:

It has been indeed our full pleasure and honour, to welcome you and we have to thank you for having chosen the Hotel Botanico and make this wonderfull review. Its great to see that the reviews of our guests are usefull for other Trip Advisor, and that is why we appreciate so much the time you spend on doing your own review. Once again we would like to thank you for your kind words and it would be our honour to welcome you again.

Yours sincerely,
Hotel Botanico & The Oriental Spa Garden

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Reviewed February 6, 2013

stayed here 3rd week in jan. The building itself is not pretty, but grounds and interior very pleasant.breakfast in a lovely dining room or on terrace overlooking main pool.breakfast good and varied except for one incident with porridge which was quickly rectified.we had a mountain facing room which was spotlessly clean with huge bathroom and balcony which had sun all day .some rooms have no sun at all.the bar area was spacious and comfortable with great staff.we tried all three restaurants and they were all good (fried rice in oriental yummy) we spent most of our time around the spa pool (no children) this was a lovely area beautiful garden and the girls from the spa coming round with water and "tea". we had acess to all the spa and only had to pay for treatments. my only gripe is that the staff asked not to reserve sunbeds(we did not) but they reserved breakfast tables for certain people. weather excellent, all in all very good would return.

Room Tip: pay extra for mountain facing room good views
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  • Stayed: January 2013, traveled as a couple
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2  Thank petiteblondie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded February 7, 2013

Dear Guest:

With great pleasure we would like to thank you for visiting Hotel Botánico and for sharing your experience on our Tripadvisor page. For us it is essential to keep improving our services and personal attention year after year, so it is great to read your comments on how to improve. We also want to thank you for trying our restaurants and made a mention on our excellent cuisine and gastronomy. We are looking forward to welcome you again.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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Reviewed February 4, 2013

We have been on many holidays, but for some reason have never tried Tenerife. We decided on a last minute break and only booked one day before travelling. We had a great week, which was helped by the wonderful service from everyone who works at the hotel. We will definitely be back!

  • Stayed: February 2013, traveled as a couple
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1  Thank Joanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded February 7, 2013

Dear Joanne:

We would like to thank you for your wonderful feedback about our hotel. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal. We will be delighted to welcome you back!

Kind regards,

Hotel Botanico & The Oriental Spa Garden

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Reviewed February 3, 2013

Could not fault it. Personalised attention, excellent friendly staff, added value with daily free extras like champagne welcome, tapas, exotic fruit tasting, wine tasting, golf lessons, yoga and tai chi are just a few. The spa is a must beautiful facilities, 4 types of sauna, steam room heated indoor and outdoor pools, jacuzzi's complimentary tea and wonderful array of treatments carried out by highly skilled staff. Only thing left to say is I will be back. Oh yes must not forget the lovely gardens fabulous.

  • Stayed: February 2013
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1  Thank Parrotlink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded February 13, 2013

Dear Guest,

Thank you for your review about our hotel. It is very gratifying for us to read that you enjoyed your holidays and that you ejoyed every single aspect of the Hotel Botánico & The Oriental Spa Garden. In addition, we are happy to read that you are already thinking of coming back, for the entire team of the hotel would be a great pleasure.

Kindest regards,
Hotel Botanico & The Oriental Spa Garden

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Reviewed January 28, 2013

The Botanico Hotel was everything we expected and more. The service was impeccable. The staff were always very friendly and went out of their way to say ¡Hola! and ¡Buenos dias! to guests. Our room was very good. We were on the 3rd floor and overlooked the pools and garden and the Tiede volcano. Our “twin” room had a huge bed with two duvets on it. The very strong shower was excellent, sometimes it was difficult to get out of it and go for breakfast it was so enjoyable! There was a modern TV with 80 channels in Spanish, English, German, French, Italian and, Scandinavian languages. The rooms were serviced each day by very friendly maids and the beds turned down at night with a complimentary chocolate. There were fresh flowers in the bedroom and bathroom and fresh fruit on arrival.

The hotel’s gardens were idyllic. There was a lake with carp and a pair of nesting swans. The garden had palms, banana trees, Bird of Paradise plants and many other exotic species. One day we had a guided tour of the gardens, which helped us appreciate the plants and wildlife more.

We enjoyed the Oriental Spa. All guests can use it. It can only be accessed via the hotel. The thermal circuit comprised a Laconium, Greek Herbal Bath, Turkish Bath, Sauna and Ice Room along with a pool and Jacuzzi. The spas were in excellent condition and well maintained, although the floor of the Greek Herbal Bath could have been cleaner. There is a relaxation room with some with some water beds. Outside there is a swimming pool with a large terrace with loungers and umbrellas.

The breakfast buffet was excellent: more types of bread than the average UK bakers, cereals, a wide choice of cooked breakfasts, cold meats and cheese, fruit and cakes. We found that after a Botanico breakfast there was no need for lunch. We also ate at the Oriental, La Parrilla and Palmera Real restaurants. All were excellent, the food and service perfect. I didn’t have a jacket with me but I will take one with me next time as the restaurants are quite formal (and also a little chilly).

The only thing that spoilt our stay was a large and noisy conference for Merck. For 3 days, 195 Merck staff disturbed the peace and quiet of the hotel. They were very insensitive to the other (paying) guests, smoking and talking loudly in the public areas of the hotel and especially around the pool. The hotel’s management told us that allowing a conference as large as Merck’s was a mistake and the Botanico wouldn’t be holding them again. We hope so, because we would not return if these conferences were being held at same time of our holiday and we would advise people thinking of booking at the Botanico to check first to see if conferences are taking place.

  • Stayed: January 2013, traveled as a couple
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1  Thank Jaglover42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded February 7, 2013

Dear Malcolm:

We can only thank you for your great and complete review about The Hotel Botanico & The Orinetal Spa Garden. Your opinion and advices will be very usefull to future guests and also will encourage our staff to work even harder. We are gald you enjoyed the gardens and the spa, as well as the restaurants. We say sorry again for the inconveniences of holding the conference, and as we told you, this will never happen again. The entire team is looking forward to welcoming you back at the Hotel Botanico in the near future.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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Reviewed January 28, 2013

Use caution when booking this hotel
THEY CANCEL YOU WITH LITTLE NOTICE
We were supposed to go to this hotel to celebrate my 50th birthday with family.we booked this hotel as we have been before,and it meets all our parties needs.As my father has a sight impairment and my mother mobility infringements ,as both in their late 80s .We had phoned a head and booked spa treatments and table reservations so everything was in place for our few days away. 48hrs before we are due to arrive they cancelled.
They offered us two other hotels both inferior to the Botanico and substantially less in cost per room,however they did say we could still have our spa treatments and use the restaurants.
They think British are a bit dim !of course they will take more of our money
My birthday was forgotten as due to no time to research we transferred to the mencey hotel in Santa Cruz it was very stressful as parents in different part of the hotel lots of long corridors,ladders into the pool ,however the staff are unbelievable so helpful ,friendly, and went out of there way to ensure that we had a nice break after such a disappointing start. their spa looked good but had no availability for treatments due to lateness at booking.
IF you book this hotel Botanico have a plan 'b'.or be careful what you accept off them. Hopefully it will be taken over by new management and we will feel confident to book this hotel again,at present it is the last hotel I would book, due to they incredible stress it caused to all of us.My husband has now booked us into our favourite spa hotel which is universes better than the Botanico just a little further to fly The Kahala .

  • Stayed: January 2013, traveled with family
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16  Thank stephanie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded February 18, 2013

Dear Stephanie

Thank you very much for having taken the time to share your opinion on Trip-advisor. We always endeavour to fulfil the wishes and expectations of our guests and if this has not been the case, we would be most obliged if you kindly contact us either by e-mail or by telephone in order to clarify the situation personally.
We would be very honoured to welcome you at our hotel in a near future in order to ascertain the high standards we always endeavour to maintain in the service we offer and throughout all our facilities.

Yours sincerely,

Hotel Botanico & The Oriental Spa Garden

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Reviewed January 27, 2013

We visited Botanico in January for some winter sun - this was our third visit and the hotel, restaurants and spa were as outstanding as ever.

It safe to say this is the best all round hotel we've ever stayed in, and we'll certainly be returning in the future.

The rooms and public areas are clean, comfortable and elegantly decorated. The Bar Hall has live music every evening - nice and relaxing to listen to for a post meal nightcap.

The Spa is outstanding - easily the best we've visited anywhere in the world - the indoor thermal circuit (pool, whirlpool, ice room, sauna, laconium, Turkish bath and aromatherapy room) is excellent and there's an outdoor area with pool, whirlpool and Jacuzzi. This is all included in the price of your stay and you can visit as often as you want - total relaxation and bliss !

The breakfast is a vast buffet - there's everything you could think of and more on offer. We ate in two of the restaurants - The Oriental (Thai) and La Parrilla (Spanish) - both were excellent and definitely worth trying.

I'd recommend Hotel Botanico to anyone who likes the finer things in life, and especially if you enjoy Spa's.

  • Stayed: January 2013, traveled as a couple
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5  Thank MeowMeowMeowMeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded January 29, 2013

Dear Guest:

We can only thank you for your great and complete review about The Hotel Botanico & The Orinetal Spa Garden. Your opinion and advices will be very usefull to future guests and also will encourage our staff to work even harder. The entire team is looking forward to welcoming you back at the Hotel Botanico in the near future.

Best regards,

Hotel Botanico & The Oriental Spa Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Botanico & The Oriental Spa Garden

Address: Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto de la Cruz
#1 Romantic Hotel in Puerto de la Cruz
#1 Spa Hotel in Puerto de la Cruz
#1 Family Hotel in Puerto de la Cruz
#2 Green Hotel in Puerto de la Cruz
Price Range: $204 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Botanico & The Oriental Spa Garden 5*
Number of rooms: 252
Official Description (provided by the hotel):
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches. ... more   less 
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Also Known As:
Hotel Botanico And The Oriental Spa Garden
Botanico Hotel
Hotel Botanico Tenerife
Hotel Botanico & The Oriental Spa Garden Tenerife/Puerto De La Cruz

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