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Hotel Botanico & The Oriental Spa Garden
Ranked #2 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 28, 2011

Spent a week in pre Christmas .Overall impression. Excellent.Would particularly mention the reception.Always helpful.Spa.Highly qualified staff. Beautiful interior.The Lobby bar High qualiti .entertainment,but few people.Italian resturant Service high level.Breakfast.One of the best selection i have ever seen.The garden-A Oasis

  • Stayed: December 2011, traveled as a couple
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3  Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded January 11, 2012

Dear Jan:

We greatly appreciate your comments about our hotel and we hope your opinion will encourage the rest of the Tripadvisor community to visit Hotel Botanico. We are glad that the service offered has been to his liking, we are very proud of our Oriental Spa Garden and of all of our workers, we try hard to offered the best quality. It would be a pleasure to see you again at our hotel enjoying our services and the fantastic gardens.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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899 - 905 of 1,676 reviews

Reviewed November 21, 2011

This hotel is extremely comfortable and relaxing. It offers large and quiet rooms, spacious public spaces (the halls, the 3 restaurants, the bar) as well as first class services and a warm full atmosphere. Its unique features are the magnificent gardens (with a lot of different tropical trees and flowers, a pond and the swimming pool), the free access to a large and modern spa (2 nordic saunas, 1 japansese sauna, 1 hammam, a cold room, an "aromatherapy" room, a jacuzzi, a hot pool and relaxing beds) , and an incredibly sophisticated breakfast offering the largest choice of food I have ever seen!

  • Stayed: October 2011, traveled with family
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10  Thank Eliane468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, General Manager at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 22, 2011

Dear Eliane:

Thank you very much for your kind contribution, our goal is to offer best and most personalized service. We hope your opinion will encourage the rest of the Tripadvisor community members to visit Tenerife and enjoy The Hotel Botanico service. It would be a pleasure to see you and your family again soon.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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Reviewed November 13, 2011

This hotel offers a very high class service and is very well located for access to the botanical garden and downtown Puerto de la Cruz, whilst being only 5 minutes from the main circular highway around the island.
World class service and food - all staff very well trained and offering a very high standard of service.
Room excellent, superb breakfast, beautiful hotel garden and swimming pool. Attached spa offers a full range of services.
All in all a world class hotel. If you are accustomed to 5 Star hotels and your wallet can take the hit, then you will not be disappointed.

  • Stayed: November 2011, traveled as a couple
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3  Thank Roland J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 15, 2011

Dear guest:

Thank you very much for your kind contribution, all our staff is working hard to give to our guests the best service and quality. We hope your opinion will encourage the rest of the Tripadvisor community members to visit Tenerife, and enjoy our wonderfull hotel.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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Reviewed November 7, 2011

Travelling with 3 year old twins has the potential to be frantic but we had a lovely week at the Hotel Botanico. We booked a family room through expedia but emailed Helena on reception (thanks to fellow reviewers) and she confirmed they had reserved 2 lovely interconnecting rooms for us - and they were(!), with lots of space for the children to run around! Breakfast was a fantastic spread of everything you can imagine and all of the staff were great with the children. We didnt spend alot of time at the hotel in the day as there was very little for the children to do apart from splash in the pool, which was nice - but abit cold out of the sun. We all enjoyed 2 trips to Loro Parque as we were impressed by the quality of the shows - Dolphins, Sealions, Orca, Parrot show etc..and there were plenty of places to buy food and drinks around the park. Tip: buy tickets before you go - as the queues can be long, second day ticket bought for 12 euro each before leaving the park on first visit! We also took a taxi up to Playa las Teresitas (45mins) which was well worth it for the golden sand - although there is nothing really there apart from sunbeds and a couple of small cafes and we also went to the more local Playa Jardin (5 mins in taxi), a black sand beach with sunbeds and some good quality cafes and a little playground for the children. We ate in each of the hotels 3 restaurants and found them to be excellent and were absolutely fine for the children as long as we ate there early (open at 6.30pm) The other nights we just wandered out of the hotel and found some pizza/pasta restaurants which were absolutely fine and quite cheap. Overall a great holiday, we would probably hire a car next time so we could explore abit more and the only improvement i can suggest for the hotel is to have a couple of things for children to do on the premises, so that we could have spent more time there and then perhaps I would have had time to enjoy the spa (next time maybe?!!!)

  • Stayed: November 2011, traveled with family
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1  Thank SamBWokingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 13, 2011

Dear Sam:

Thank you very much for your kind contribution, our goal is to offer each customer the best and most personalized service. We are pleased to know that your family enjoyed the trip to Loro Parque, it is an important part of our family offer. We hope your opinion will encourage the rest of the Tripadvisor community members to visit Tenerife, enjoy our wonderfull hotel and visit the Loro Parque. It would be a pleasure to see you and your family again soon.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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Reviewed November 6, 2011

This hotel is notedf for its Premier Division Guest list. It is all rather splendid and I can understand why people with no budgetary restraints use it when they are visiting Tenerife.
My wife and I stayed here for a fortnight over the Christmas period last year. We are accustomed to the best - we dont do second best. Food was wholesome but lacked imagination . Facilities standard but not mind blowing. There was a medical conference taking place in the hotel at the time of our stay and I think we were suffocated slightly by the number of people (especially men ) who wore business suits . This detracted slightly from the relaxed laid back venue that we were hoping for . Would I go again - yes - but not in a hurry to repeat the experience

  • Stayed: December 2010, traveled as a couple
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2  Thank gingerrover33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 14, 2011

Dear guest:

Thank you very much for your kind contribution. Since your staying at the hotel, we have completely renovated our kitchen personnel, and the quality of our cuisine is backed by our clients. We are quiete surprised about the commentary on the "medical conference" because we have not had groups of this type on the dates of your stay. During your stay at our hotel the Gospel group "Mississippi Mass Choir" Grammy Award winner, were also satying and offered some exciting gala concerts during brunch 24/12 and 25/12. Hope to see you soon at our hotel so you could witness the improvements done in recent months.

Best regards,

Hotel Botanico & The Oriental Spa Garden.

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Reviewed November 4, 2011

When we arrived at the hotel, we were quickly and very kindly welcomed. As soon as we got the room number, someone from the staff guided us and took our luggage. The breakfast, after an excellent night in an excellent room (quiet, peaceful, really beautiful and comfortable), was awesome! You have everything you can desire: from exotic fruits to omelettes done in front of you, crêpes with chocolate or dulce de leche, exquisit pastries, baked beans with everything needed for an english breakfast..... This list is not exhaustive. You can then walk around the garden nicely flourished and swim in the main swimming pool. If you want to relax then you have the spa opened for you with sauna, hammam, jacuzzi etc. If you want to do some sport during the holiday then you have tennis courts, you only have to bring the balls. If you never did tennis then you can take some lessons. After visiting the island, when you come back to the hotel you have 3 delicious restaurants: "Il papagallo", "The Oriental" and "La parrilla". The dishes are really well presented and they are exquisit.

I also have to say that the staff is very kind, helpful and attentive (+ i don't forget the room service which is perfect). I'd just like to finish by saying (again) that the breakfast is incredible, i'm sure you will enjoy it. I wish you have a nice holiday and stay!

  • Stayed: November 2011, traveled with family
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4  Thank Isabel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, General Manager at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 7, 2011

Dear Isabel:

Thank you very much for your kind contribution, all our staff is working hard to give to our guests the best service and quality. We will be expecting your next visit.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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Reviewed November 3, 2011

Step back in time and enjoy the luxury of yesterday. Excellent service and attention to detail. Beautiful gardens with large pond, with resident black swans, to walk around. Very comfortable rooms and excellent breakfast offering everything you could think of. Very relaxing and would suit the older age group.

Room Tip: Rooms on the north side face the ocean and on the south side face tghe pool
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  • Stayed: May 2011, traveled as a couple
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2  Thank Pat I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, General Manager at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded November 4, 2011

Dear guest:

Thank you very much for your kind contribution, all our staff is working hard to give to our guests the best service and quality. We are pleased to say that although part of our clients represent a older age group, our wide offer is enjoyable for all ages.

Best regards,

Hotel Botanico & The Oriental Spa Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Botanico & The Oriental Spa Garden

Address: Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto de la Cruz
#1 Romantic Hotel in Puerto de la Cruz
#1 Spa Hotel in Puerto de la Cruz
#2 Green Hotel in Puerto de la Cruz
#2 Luxury Hotel in Puerto de la Cruz
Price Range: $208 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Botanico & The Oriental Spa Garden 5*
Number of rooms: 252
Official Description (provided by the hotel):
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches. ... more   less 
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Also Known As:
Hotel Botanico And The Oriental Spa Garden
Botanico Hotel
Hotel Botanico Tenerife
Hotel Botanico & The Oriental Spa Garden Tenerife/Puerto De La Cruz

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