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“Fantastic service, lovely weather and a great spa!”

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Hotel Botanico & The Oriental Spa Garden
Ranked #1 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 3, 2011

We stayed here for a week at the end of August and loved it so much. From the moment you arrive you are looked after so well, greeted with a drink and a swift check in.

Our room was lovely, with views over the main pool and Mount Teide.

The main pool is very nice, but the spa area is so much nicer and more peaceful, we spent so much time relaxing there. There is an indoor pool with jacuzzi, sauna, steam room, ice room etc and two outdoor pools, one with a waterfall and one with hydro msage beds. Also outdoors there is a jacuzzi in a cave. We had some treatments and they were very good.

We ate in the restaurant/pool bar a few times and enjoyed it, great service too. The breakfast buffet is very varied and again lovely.

It's a 20 min walk downhill into the old town, we walked down in the evenings and got a taxi back for less than 5 euros.

I would very much recommend this hotel. We thoroughly enjoyed our stay and left feeling very relaxed and pampered.

  • Stayed: August 2011
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1  Thank Claire-Biggleswade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director Comercial at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded September 5, 2011

Dear Mrs. Claire-Biggleswade:

Thank you very much for your beautiful review. All our staff is working hard to give to our guests the best service and quality, and we hope your suggestions will encourage the rest of the Tripadvisor community members to visit Tenerife, and enjoy our wonderfull hotel.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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928 - 934 of 1,702 reviews

Reviewed September 1, 2011

We stayed here for 10 nights in August 2011. The hotel and gardens are beautiful, the staff very friendly and helpful - truly a 5 star experience. The breakfast buffet is amazing in its variety. In addition to the hotel pool (which is excellent) there is also a completely separate fantastic spa centre with its own pools, gardens, etc. The only area for improvement would be the restaurants - although service and atmosphere are excellent, the food (although good) perhaps needs to up its game before it can be described as 5 star.
Overall, however, a really top notch hotel.

  • Stayed: August 2011, traveled with family
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1  Thank Roderick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director Comercial at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded September 5, 2011

Dear Guest:

Thank you very much for your kind contribution and for your interesting suggestions. We hope you will visit us again in your next holidays.

Best regards,

Hotel Botanico & The Oriental Spa Garden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2011

We have just returned from our fifth visit in ten years to this excellent hotel. When we first went, our daughter was just six years old and she is now sixteen. Throughout this period, the hotel and its staff have given us excellent family holidays.
If you want a roudy resort and lots of nightlife, then this would not be the holiday for you. However, if you are looking for an environment of traditional elegance and appreciate high quality but friendly service, then I cannot recommend it enough.
We have found the location fine. It is only about a 10-15 minute walk down to Puerto. The hotel has a courtesy bus and taxis are readily available and cheap.
We have stayed in suites and interconnecting rooms. All have been beautifully furnished, well equipped and cleaned immaculately by the staff.
Breakfast is a lavish but leisurely affair and now served up to 11 am at weekends. There is no need to rush as the buffet is topped up right up until closing time.
We have eaten in all the 3 restaurants and they are all good - but The Oriental is exceptional. The staff cannot do enough for you and the high standards do not prevent friendliness matching the courtesy.
The spa is well worth a daily visit and use of the thermal circuit is included in the room rate.
All in all, this is our favourite hotel and is the benchmark by which we compare all other summer holidays. So far, no where else has come close and we hope to visit again in 2012.

  • Stayed: August 2011, traveled with family
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2  Thank Martyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
botanico, Director Comercial at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded August 22, 2011

Dear guest:
Thank you very much for your review. We hope all your suggestions will help other tripadvisor traveller to join our hotel. We will convey to our staff your beautiful comments.
Best regards,
Hotel Botanico & The Oriental Spa Garden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2011

We booked this trip looking for a different Tenerife experience. We were met with a warm welcome and cannot say enough good things about the employees. Each touch point was professional and efficient. The rooms were fine and the gardens really green and lush. Food was excellent although asian restaurant was closed for month of July. Not a great spot for family as most people seemed to be there for Spa which doesn't allow kids, there is a kids club by my daughter to young. Location is on top of steep hill and going into town with a push chair was a lot of work. Location frankly not great, food outside was basically pizza, pizza or pizza. We braved other options a couple of times but food was not good and every restaurant had near identical options. We were unable to use the pool as the temperature never broke 24 degrees and it rained quite a lot, even in July. Can't be critical of hotel, but I would not recommend the location as not a lot there, however Lora Park is excellent day out.

  • Stayed: July 2011, traveled with family
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4  Thank Billyiever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2011

We just visited this fine hotel for a couple of days. Let's be very clear here. I really could NOT fault this hotel in any way. Very warm welcome, very pleasant staff and what beautifull as well as splendid gardens, pools and SPA. Great! Indeed, the breakfast is great, but so are their restaurants, especially the Oriental. Perfect. We were given an upgrade to a nice suite. Good beds, nice balcony and splendid bathroom.
Only two 'buts' about this place. Location. We selected this hotel mainly because of the fact that we wanted to explore the north of the island for a couple of days. Splendid choice as it was, but be aware. This is the NOTHERN part of Tenerife, and although it's May, we hardly saw any sun here. This part of the island is green for one obvious reason. Although they mentioned that this could occur every now and then, they admitted that so long lasting clouds here are quite strange for May. Except for being located in the North of Tenerife, the hotel is located in not the most interesting part of the island nor this town. The hotel is truly beautifull and when on the premises one just does not notice the not that attractive neighbourhood of the hotel. Temperature was fine by the way; some 23-25 C.
Next point, nothing the hotel can help but be aware. We are in our late fourties/early fifties and definately were among the youngest of their guests. With all due respect, but this felt a bit like a retirement place. They do organise the nicest activities for this age-group and if I'll reach that age I'll definately be back. We usually do not need more company but one another, but if you're looking to make a chat here and there, it's nice to know that you're not alone here.
All in all a really splendid hotel, very well maintained and with truly the best of staff and service. However, there are nicer neighbourhoods around in Tenerife, location is not the best (forget about Puerto de la Cruz anyway) but it is a place where you can and most probably will be spoiled.

  • Stayed: May 2011, traveled as a couple
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12  Thank HPBKraaijeveld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2011

I travelled with 2 girlfriends for a 5 day stay to chill. We were greeted by staff at the front of the hotel on arrival and given a cocktail. All staff in the reception area were friendly, professional and very switched on.
The bellboy took us to our adjoining rooms and explained everything we needed to know :o). We wasted no time, switching to ur swimwear and taking up positions by the pool.
Pool staff and the bar staff were great, we didn't have to wait for service.
Spa: Blown away by this....we walked along to the double door which open as you approach to be greeted by more smiling staff and a sanctuary. The spa was excellent..varied, spotless, relaxing. Make sure you do the 1 hour thermal circuit at least once a day.
Treatments: Between us we plenty of treatments in state of the art treatment rooms attended to by excellent staff yet again.
Rooms: Very very comfortable, luxurious and impeccable.
Breakfast: Greeted again by more of the hotel's star staff, given a UK news sheet and left to select our breakfast from a varied, well prepared selection (pancakes were the only let-down: they were too rubbery)
We didn't eat in the hotel for dinner, instead venturing into the very pretty town, with friendly locals.
We'd go back here in a heartbeat (funds allowing!!) and have no hesitation recommending this to anyone :o)

Stayed: May 2011, traveled with friends
4  Thank ZIDBHX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2011

Fantastic hotel. I never saw till now such a large choice for breakfast, simply incredible. The staff is very friendly and helpful, you always feel welcome. A recommendation for all women -> take the nicest stuff with you because you can wear it :-) .

  • Stayed: February 2011, traveled with family
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6  Thank fab070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Botanico & The Oriental Spa Garden

Address: Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto de la Cruz
#1 Family Hotel in Puerto de la Cruz
#1 Spa Hotel in Puerto de la Cruz
#1 Romantic Hotel in Puerto de la Cruz
#2 Green Hotel in Puerto de la Cruz
Price Range: $204 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Botanico & The Oriental Spa Garden 5*
Number of rooms: 252
Official Description (provided by the hotel):
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches. ... more   less 
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Also Known As:
Hotel Botanico And The Oriental Spa Garden
Botanico Hotel
Hotel Botanico Tenerife
Hotel Botanico & The Oriental Spa Garden Tenerife/Puerto De La Cruz

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