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All reviewsfirst floorsaladmount teideevening entertainmenthalf boardmountain vieworchid gardenmobility problemsloro parquebuffet stylecorner roomsun loungersfood on offerreception staffbreakfast and dinnerlarge balconyplenty of sunbeds
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Reviewed September 18, 2009

Stayed here for week in sep,booked a superior room with Thomson whilst the the hotel is slightly old, it is yet another for my list of hotels i have stayed and paid for.
Everyone you met wished you hola and it was a genuine greeting not just hotel policy im sure.
Santiago and his staff in the restaurant saw to your every need within reason ,
and were very efficient.The food was varied but you always found something you liked.The hotel is on a hill,but its a great view from your room.!!!!
All things considered for the money it must be the best hotel in Puerto De La Cruz .

  • Stayed: September 2009, traveled as a couple
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1  Thank EdinburghNalad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2009

We booked a room for 4 and were put in a room 2 floors underground which smelt strongly of damp. The hotel refused to move us, saying there were no other rooms for 4 except on this floor. Half the hotel was actually closed for refurbishment so this may well have been true but the staff didn't look as if they cared less.
The room was clean but the furniture was very old.
Overall, the hotel was the dullest, most lifeless place I've ever stayed. Around the pool in the daytime it was silent, with perhaps one or two other small groups sitting around. On the plus side this meant there were plenty of sunbeds available. The pool was icy cold, even though it is claimed to be heated.In the restuarant it was also very quiet, especially in the evenings with tinkly lift music playing and lots of whispering couples. The reception area was also empty and silent, although there was a bar and plenty of, rather dirty feeling, sofas.
Whenever we went through reception the hotel staff totally ignored us - very unfriendly.
On the plus side the food was a good standard and the town was fun, especially in the evenings
Try another hotel

  • Stayed: August 2009, traveled with family
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1  Thank Sallyres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2009

My boyfriend and I booked a 10 day holiday with thomas cook staying at the El Tope.
When we arrived at the hotel, it was obvious that it needed updating a little, however, when we went to our room it was a really good size and spotlessly clean, and we had a very large balcony overlooking the town and the sea.

The staff are EXTREMELY polite, the food was wonderful and was varied each night (which is brilliant in comparison to some hotels where you receive the same thing every night!), and the maid that cleaned the rooms was a dime ( I hate maids that wake you up really early in the morning if you have had a late night), she always came to clean our room even late in the afternoon if she had not had chance to in the morning!
However, the photographer for the hotel must be amazing as the pool is suprisingly very small (it looks a lot larger in the photos), there is virtually no evening entertainment at all, and the reception staff were not helpful at all when we asked quite simple questions, for instance:
1) The two main attractions at Tenerife (Loro Parque and Siam Park - which I insist people should go visit at least once), offer a discounted price for buying both tickets at the same time (as they belong to the same company), we were told we could buy these at reception rather than waiting at the entrance to the parks. We asked if we could buy the twin ticket, originally the woman said "no" and then changed her mind and said "oh yes we do but you need to buy the loro parque one here and then collect the other ticket at the park" - we thought this sounded a bit dodgey so didnt bother and bought them at the parks - just as well otherwise we would have paid more by buying them individually!
2) The day we were due to leave we clocked out of our room by midday, and the staff kindly offered to look after our luggage for us, but we thought we would double check what time our transfer would arrive so we didnt miss it. The receptionist tried telling us our transport would arrive at the top of the hill at 12pm despite our flight being at 8pm (the airport is only an hours drive away!). Basically we went next door to the apartments hotel who were extremely more helpful and put us in touch with our rep (Julie - who is a godsend!) and got told our transport was at 4pm and he had tried to put us on public transport!!!!!

One thing I will say about this hotel is that it is in Puerto de la Cruz which is north tenerife, (this is probably more down to thomas cook than the hotel), but me and my partner are only in our early 20's and found ourselves quite bored in the evenings as the small amount of clubbing that takes place in the area starts at midnight thursday to sunday, and although extremey polite, it was mostly elderly people at the hotel so weren't that many people to chat to. If you are a young couple I would strongly advise you try staying somewhere in the south of tenerife where there are a lot more activities.

Also the hotel is on a VERY steep hill which was a mission for us let alone elderly people, although it does only cost 3 euros to get a taxi to the top, and anyone who lacks mobility i.e. pushchair or wheelchair will really struggle as the ramps for wheelchair access are also very steep. There is a small shopping mall at the bottom of the hill with a mini supermarket (we tended to buy all our alcohol/soft drinks there as it is rather overpriced at the hotel e.g. a bottle of san valention (very nice wine) costs E3.50 at the supermarket, it costs E10.50 at the hotel!).

If you are hoping for white sandy beaches you will be rather disappointed, as it is all crushed volcanic rock (black sand), we didnt go on the beach in the end as it gets very hot and the beach isnt that big, however, next to the beach is a place called casino where they have MASSIVE pools which have fresh sea water filtered into them every day and it costs about 3 euros to get in, but it is worth it just to get a change of scenery from the hotel pool!
You can rent a car for about 40 euros plus 50 euro deposit which gets returned to you aslong as you havnt smashed up the car, which is very easy to find yourself around on the motorway which is down the east coast of the island (again takes about an hour to get to las americas - which does have white sandy beaches - well worth a look!), not so easy to find your way back up through the mountains but you do get a gorgeous view!!

I would recommend this hotel/area to people who just want a relaxing holiday lounging by the pool and going out on the odd day, however, I think thomas cook could have advised us that the south of tenerife was more suited to our age group and those who enjoy a bit more active holiday. Overall, the hotel was good, but does it deserve its 4* rating...im not sure!

  • Stayed: June 2009, traveled as a couple
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Thank kef07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2009

We arrived at the hotel El Tope on 19 June 09 at around 2pm. We were extremely pleased with the rooms allocated. Our son, girlfriend and grandson were in Room 128 and we stayed in room 127. Beautiful enclosed balcony with sun loungers, table and chairs. Geraniums were planted between each balcony. The balcony was approximately 60ft and this was brilliant for our grandchild to run around safely. We were also overlooking Mount Teide and the balcony was south facing which meant we got the sun until 9pm. It was so hot during our stay (sometimes 35 degrees) that it was lovely to sit out on the balcony until late evening. We also had a fridge in the room which was great because we could go to the local supermarket and stock up on wine and beer. Cava was approximately 2 euros and Cruz Campo was 2.35 Euro for 6. The reception area was large and clean and the reception staff were extremely warm and friendly. We stayed on a half board basis and although the food was not a'lacarte it was extremely edible. Breakfast was lovely which included sparkling wine and most of us took advantage in the morning. There was also quite a varied choice in the evening eg meats, vegetables, salad. The restaurant staff were some of the finest we have ever encountered and nothing was too much trouble. They were particularly good with our grandson. Drinks in the restaurant were approximately 3 Euros for a beer and starting at 14 Euros for wine. The only downside was that tea and coffee had to be purchased in the evening. The pool area was quite and there were always sufficient loungers available which when you arrived at the pool the lifeguard would bring mattresses. The gardens around the hotel had beautiful flowers and were well kept. If you wanted to get away from it all there was a lovely relaxing area opposite where you went to the spa facilities. Whilst we were at the hotel myself and my sons girlfriend had a massage which cost 25 Euros each (well worth it). Although the hotel is on a steep hill you can either walk down to the front via the steps or path if you have a buggy like we did. If you didn't want to walk back up a taxi was 3 Euros. If you do take the steps there is a lovely bar (El Camino) the owner is extremely welcoming and tapas are excellent and drinks very reasonable (it gives you a break half way up the steps)
This is our second visit to Puerto De La Cruz and this time we took advantage of the expert advice available on the forums. One of our best experiences was on our wedding anniversary when we visited El Monastario restaurant for a champage breakfast. We cannot recommend this place enough. We started with fresh orange, coffee & breads (these were extremely fresh) followed by smoked salmon and scrambled egg whilst my husband had fillet steak, bacon and tomatoes. We were each given a glass of champagne and purchased a further bottle. The champagne breakfast starts at 10 Euros and is well worth it, there was no rush whatsoever and the views from the restaurant were excellent.
We also visited Loro Parque and Siam Park which were both again excellent days out. It is worth purchasing the dual ticket as it does save money.
We hired a car for 3 days that worked out at 55 Euros and this enabled us to virtually travel round the island. We visited the man made beach close to Santa Cruz which is were all the locals go and this is well worth a visit.
My son and his girlfriend went to the casino (and won) and they were really impressed the facilities.
The evenings in Puerto De La Cruz were warm and we managed to see quite a few fiestas, excellent firework displays.
It is well worth taking advice of the experts on the forums as although this was our second visit they provided us with invaluable information of places to go and sights to see (even answering our questions whilst in resort)
I would not hesitate to recommend this hotel to anyone and although this is only our opinion we found no signs of uncleanliness throughout the hotel. My husband even looked into one of the rooms which were on the lower levels. The hotel does cater for the older clientèle but during our stay there was a mixed group and I have to say we did meet some nice people of all nationalities.
If anyone requires any further information, please do not hesitate to contact us via trip advisor or by email on yvonne.casey@live.co.uk

  • Stayed: June 2009, traveled with family
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2  Thank natnif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2009

I stayed here with my 3 young children and had a superb time. The hotel itself is set overlooking Mount Teide on one side and the atlantic ocean on the other. The staff where very friendly and extremely helpful and the hotel was spotlessly clean. The rooms where a good size and well furnished. There was a vast array of food to choose from ona daily basis and there was something for everyone. My children enjoyed the pool which had a lifeguard in attendance daily and the grounds where lovely. The hotel also offers other leisure facilities as well as a hairdresser on site. The location of the hotel was set high on a hill but this was not a problem as a free bus operates twice a day taking you to and from the seafront and all the shops, cafes and of course the lido.
We thoroughly enjoyed our two week stay here and are looking forward to returning. This is definately a hotel worth visiting.

  • Stayed: May 2009, traveled with family
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1  Thank carole_gaskell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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