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“steps to climb” 4 of 5 bubbles
Review of Hotel El Tope

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Hotel El Tope
Ranked #20 of 80 Hotels in Puerto de la Cruz
leicester
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“steps to climb”
4 of 5 bubbles Reviewed May 29, 2014

We enjoyed staying in Puerto de la Cruz. The Hotel El Tope we thought was very good. Rooms slightly tired but nothing to worry about. The food we thought was generally of a reasonable quality and variety. The only complaint was that the food was rarely hot. The waiters were very good.
There are about 120 steps down to the road or a walk down a steep slope if you prefer. It did not trouble us during the day but if you felt like a short stroll by the coast or in town in the evening then the steps tended to put you off. You can walk up hill , not very far to the main road and bus stop.There was entertainment in the hotel 6 nights out of seven. The pool area is lovely very clean and many flowers. Also small but pleasant gardens in which to sit. There seemed to be very few English people in the hotel. Many Germans but no issues over sun loungers there was always plenty. A pool attendant brought mattresses pool towels and parasols.

Not ideal for children although there were a few staying.
Woken every morning by noisy cockerels crowing nearby , not the fault of the hotel but rather annoying

We stayed 11 nights and visited La Laguna - well worth a visit. Oratava also good . Santa Cruz if you want to shop.
We would stay at the hotel again if visiting Puerto de la Cruz .

Room Tip: We chose a mountain view room which was very good . We were on the fifth floor and also had a view o...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank annyLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Hotel El Tope, responded to this review, June 2, 2014
Dear guests,

thank yo very much for your visit and for taking the time to share your experience with us.
We are glad to hear that you felt comfortable with us and were satisfied with both our service in the restaurant and food variety and quality.
If you felt disturbed by the cockerels we recommend you to request a sea view room for your next booking.
Thank you once again for your positive feedback and for recommending us! We hope we will have the pleasure to welcome you back in the near future.

With kind regards
El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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804 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 23, 2014

3rd Time at El Tope, Charming place, staff are so friendly, my spanish isnt good but they are SO patient.

The FREE wi fi is Excellent, food good and the Chambermaids so good. It is a little old fashioned, but i love it their, as a GAY couple we never worry about attitudes at the EL TOPE

stephen Leeds

Room Tip: Choose a SEA VIEW upper floors
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Hotel El Tope, responded to this review, June 2, 2014
Dear guests,

thank you very much for visiting us again and for sharing your experiences with us.
We are happy to hear that you are satisfied with our service and the ambience of our hotel.
Thank you very much for your continued loyalty! Hoping to be able to welcome you back soon again we remain

with kind regards from Tenerife
El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed May 11, 2014

Great hotel, free WIFI, superb staff and plenty of food choice for every one. Nice big rooms and balcony.
Thomsons reps were missing at airport when we came out of customs, they did not turn up for the welcome meeting. A message on the notice board told us we would have to ring for an appointment to see a rep!

Great fashion show, not to be missed!

Room Tip: Noisy chickens at the rear, may be quieter at the front. WIFI probably better in lower rooms
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank MCI30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Hotel El Tope, responded to this review, June 2, 2014
Dear guests,

thank you very much for sharing your feeback regarding your recent stay with us!
We are very pleased to hear that you felt comfortable and enjoyed your stay.
Although the fashion show doesn´t take place during the summer months we hope to have it back for September.
We hope to be able to welcoming you back on your next visit to the island and remain with

sunny regards from Puerto de la Cruz
El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 2, 2014 via mobile

Booked very last minute and what a fantastic choice. Distance and steps to town are not a problem if you are reasonably fit (we are in our sixties) again we knew what to expect as previous visitors to Puerto. Food was typical of Spanish hotels with lots of choice you should only have trouble if you have special dietary needs but the restaurant staff are extremely helpful. Treats in room 3 times during our 10 night stay and a thank you bottle of wine on our last night. I have not stayed in many hotels where every member of staff in every department goes the extra mile to help you have an enjoyable holiday but this is the case in the El Tope. Thanks everyone hope to be back later this year.

Stayed April 2014, traveled as a couple
Helpful?
4 Thank Mazilyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Hotel El Tope, responded to this review, June 2, 2014
Dear guests,

thank you ever so much for your positive feedback!
We are very grateful, especially for your kind words to our staff!
We really hope that we will have the pleasure to welcome you back later this year. Until then we wish you a nice summer and remain

with kind regards
El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west sussex
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed May 1, 2014

Visited this hotel for ten days at the start of April and loved the slightly quirky nature of El Tope, including the furniture and staff. No trouble either with the majority of the guests who were German while the 120 steps or so up from the beach did not trouble us even though we are of advancing years. So why are there so many bad reviews of this hotel?
Everything was beautifully clean even though El Tope is no spring chicken while the entertainment was variable but not dreadful as some would have it. The best evening while we were there was the Saturday when there was a live group in the downstairs lounge. They performed songs right through the decades and were excellent, yet from the start to the end there were no more than 16 guests there at any one time.
Not being swimming people we were amused by the noticeboard that indicated no more than 25 should be in the pool at any one time. The most we counted were four! The pool is circular and small by modern standards and everyone went round the same way just like goldfish.
The pool area was never packed and it was refreshing to note there were no early towels visible.
Now to the food. Breakfasts were fine, but the evening fare left a little to be desired.
We eat about 7.30, ie the second session, and that presented a problem - the 6pm gannets had stripped the table bare. It was noticeable that the restaurant staff were often under pressure and refilling the trays was a slow process. Often, too, an original item on the food notices above the trays failed to be replenished. My partner also described the sweet selection as one of the poorest among the many hotels we have visited.
What we must remember though is that this is largely a budget hotel at the time we visited and I believe all in all we got value for money for the price we paid.

Room Tip: We emailed ahead asking for a high floor room and got 628 which was excellent. It overlooked the poo...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank derrick_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Director de Relaciones Públicas at Hotel El Tope, responded to this review, June 2, 2014
Dear guests,

thank you very much for choosing our hotel and for taking the time to write the review.
We are very pleased to hear that you enjoyed your stay with us. We already forwarded your kind words to the Sunset Band that is playing on Saturdays and they were very happy about it.
Your critical remarks about the dinner will be discussed in our weekly meeting. Thank you for the advice.
We would be delighted to be able to welcoming you again in the near future and remain until then

with kind regards
El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 29, 2014

Read reviews after booking. Reviews made me panic as so bad. How wrong they were!! Wonderful hotel made even better by staff-nothing was too much trouble! Hotel was spotless. Food was exquisite. Staff were beyond helpful + extras like champagne for breakfast + wine on departure!! Have stayed all over the world-this hotel is one of the best!! Cannot recommend it highly enough!! Fantastic!! HUGE thanks to all at El Tope!!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank helenoftr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Guest Relations Manager at Hotel El Tope, responded to this review, May 14, 2014
Dear guest,

thank you ever so much for your great review!

Your kind words about our hotel and the staff are very much appreciated.
We are delighted to read that you enjoyed your stay with us, felt comfortable and recommend us.

Hoping to be able to welcoming you again very soon we remain

with kind regards
El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liphook, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

I booked this hotel before reading reviews and then panicked about my holiday.....what can i say about this hotel ...marvellous, excellent, exceptional value for money...Cleanliness was second to none, staff really helpful....View from room spectacular, woke up every morning to a snow covered mountain and brilliant sunshine...location was on a hillside but that is clearly stated and i really didnt find it anywhere as bad as i thought it would be.. The finishing touches this hotel provides made such an impact on me, fresh flowers in the lobby, bowls of sweets., champagne with breakfast and the nicest and most least expected was cakes and a bottle of wine delivered to our room on the last evening.....The pool are is kept spotless, bar service brilliant...I can not say enough good stuff about this hotel...I was over the moon... The only thing if i really had to pick a fault, was comment that the carpets were very slightly worn in some places, but actually really feel petty saying that...Service and food in the dinning room was excellent.... Sorry i can not find fault really and feel i had to write a review as i was so worried about the bad reviews i had read and cant understand them, apart from some people are just complainers.. Well done to all staff at EL Tope and i will recommend you to anyone and will certainly come back...

Room Tip: Rooms facing the pool have spectacular views
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  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank freddie231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatiPelka, Guest Relations Manager at Hotel El Tope, responded to this review, May 14, 2014
Dear guests,

thank you ever so much for your great review.

It was delightful to read that you found our hotel excellent. To receive such a high praise is of great value to us!
We hope to have the opportunity to welcoming you back on your next visit to our wonderful island. Until then wishing you all the best we remain

with kind regards from Tenerife
El Tope Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel El Tope

Property: Hotel El Tope
Address: Calle Calzada Martianez 2, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Tope 4*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to the Gran Hotel El Tope where you will be made to feel at home during your stay with us.Our philosophy is to create a warm and enjoyable atmosphere where all our guests are considered to be our friends.Enjoy the calmness and the facilities provided in a warm and cosy family-like atmosphere where our kind staff members will be on hand to assist you at all times.Our hotel reflects the hospitality typical of the area as acknowledged by our guests.Our guests will enjoy free Wireless DSL Internet access throughout the hotel. The Gran Hotel El Tope is magnificently located with a panoramic view of Puerto de La Cruz and the fabulous Valle de la Orotava. In addition, it is also adjacent to the Martianez Shopping Centre, which is less than five minutes walk from the Atlantic Ocean beach and next to the fabulous swimming pool complex, Lago Martianez. The hotel is only 25 and 90 kilometres from the airports Tenerife North and Tenerife South, respectively. Each room is spacious and bright with a unique and elegant character, where every detail makes a difference. Our en suite facilities included fully equipped bathrooms, hair dryer, T.V., Telephone, wall-to-wall carpet and air-conditioning, as well as an optional safe and a mini bar. Their balconies are overlooking the sea or offer a view to the mountains.The swimming pool is located in a unique setting surrounded by green vegetation and magnificent gardens. ... more   less 
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Also Known As:
Hotel El Tope Tenerife/Puerto De La Cruz

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