We visited this hotel during the first two weeks of February 2014 having not visited Northern Tenerife for some years. A lot of previous reviews make reference to the place being 'tired', with some threadbare bits of carpet and bathroom taps and the likes which were wobbly. Well, it's true but shouldn't spoil your stay. The good things are spacious bedrooms, balconies and bathrooms with balconies on the west getting the sun and views of Teide but the east facing ones have nice views too. The beds are comfortable and the rooms are kept very clean but take your own toiletries unless you want to use the generic ones fixed in place. The towels too can be a bit tired which is more relevant than worn carpets.
The staff are very friendly and helpful. Full marks to reception for sorting out my internet access and the maintenance staff when we got locked into our bedroom when the electric lock did a wobbly.
The location is great notwithstanding the steps up from the main part of the resort. The pool area is good, the attendant very helpful but there could be a shortage of sun beds at busy times. The cost of beverages whether alcoholic or coffee is very reasonable and not over-priced.
The clientele is mostly German so English speaking folks might find that there aren't a lot of people to make small-talk to but we found everyone we spoke to friendly and tolerated our linguistic shortcomings.
The big disappointment was with the food especially dinner. The food was edible but uninteresting and bland. There was a lack of variety, it was repetitive and desserts especially were poor. Lots of reviews make similar comments but when you have a hotel which is obviously popular and busy there probably isn't an incentive for the hotel to up it's game in this respect. It may also suit the palate and age group of the majority of guests.
All in all, I'd give El Tope 4 stars for customer care but 2 stars for food. That said, we enjoyed our stay in Puerto de la Cruz and would come back to the area but to another hotel.
- Official Description (provided by the hotel):
- Welcome to the Gran Hotel El Tope where you will be made to feel at home during your stay with us.Our philosophy is to create a warm and enjoyable atmosphere where all our guests are considered to be our friends.Enjoy the calmness and the facilities provided in a warm and cosy family-like atmosphere where our kind staff members will be on hand to assist you at all times.Our hotel reflects the hospitality typical of the area as acknowledged by our guests.Our guests will enjoy free Wireless DSL Internet access throughout the hotel. The Gran Hotel El Tope is magnificently located with a panoramic view of Puerto de La Cruz and the fabulous Valle de la Orotava. In addition, it is also adjacent to the Martianez Shopping Centre, which is less than five minutes walk from the Atlantic Ocean beach and next to the fabulous swimming pool complex, Lago Martianez. The hotel is only 25 and 90 kilometres from the airports Tenerife North and Tenerife South, respectively. Each room is spacious and bright with a unique and elegant character, where every detail makes a difference. Our en suite facilities included fully equipped bathrooms, hair dryer, T.V., Telephone, wall-to-wall carpet and air-conditioning, as well as an optional safe and a mini bar. Their balconies are overlooking the sea or offer a view to the mountains.The swimming pool is located in a unique setting surrounded by green vegetation and magnificent gardens. ... more less
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- Also Known As:
- Hotel El Tope Tenerife/Puerto De La Cruz