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All reviews steep hill swimming pools are half board bbc world reception area bar staff breakfast and dinner a free shuttle bus stay at this hotel again all inclusive package salad pool view evening entertainment public areas plenty of choice at lunchtime family holiday
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Reviewed September 7, 2018

I've just come back from 11 nights in this hotel with my two dautghers and it is absolutely amazing forget all the bad reviews this is one of the best hotels I've ever been to. It's perfect it's in a great location and has wonderful view sea or mountain. The staff are amazing they are kind and very helpful.There was a very wide selections of food at the buffet at breakfast lunch and dinner from all over the world as they had themed nights for dinner. The free entertainment in the hotel is amazing especially the magic show and the traditional Spanish dancers. The cocktails were amazing as they had different cocktails of the day for £4.The two pools were amazing especially the main one that had a little shower coming out that was amazing as a back massage. They have a family pool on the second floor which is also very nice. At the family pool they have a BBQ every Monday and Thursday for an extra £3.50 if you don't have all inclusive. The whole hotel including the pools and outdoor areas were extremely well kept by the wonderful staff. The room was amazing with a lovely bathroom and flat screen TV. There was a wonderful balcony that had an incredible view of the mountains and the lighting up in the night pool. I felt so secure with my two daughters in this hotel and the area.

Room Tip: best rooms are without carpet
  • Stayed: August 2018, traveled with family
    • Value
    • Cleanliness
    • Service
2  Thank Footprints697334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirección H, Assistant Manager at Hotel Puerto de la Cruz, responded to this reviewResponded September 9, 2018

Dear Mrs. Nastacia,

Many thanks for choosing us to stay in Tenerife and it´s a pleasure for us to know all yours opinions about the hotel.

We hope to see you again as soon as you can and don`t hesitate to contact us if you have any issue or any question you could need.

Kind Regards

Team of PY Puerto de la Cruz Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2018

I stayed at this hotel on my first visit to Puerto Dela Cruz, it's in a very good position but no Parking and a bit of a job getting in if you have hired a car. they do seem to cater more for the Europeans with the food lots of fish pasta and stews. We had to park in the shopping precinct up the road and it's not cheap for 2 weeks cost us near on 200 euros. But if you want to be right on the front this is the hotel for you, Recommend if you are going by coach and like this sort of food for a couple of weeks.

Stayed: September 2017
Thank keith629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirección H, Assistant Manager at Hotel Puerto de la Cruz, responded to this reviewResponded September 9, 2018

Dear client,

Many thanks for choosing us to stay in Puerto de la Cruz, and for your opnion. We hope to see you again in the near future and don´t hesitate to contact us if have any question.


Kind Regards

Team of PY Puerto de la Cruz Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2018 via mobile

We stayed in Hotel Puerto de la Cruz for 7 nigjts and all I can say is that it was amazing! Everything was just perfect! The location suited us, even if it was not immediately next to the beach. You can easily access the important sights by bus or by car, or even by foot. The view from the room with sea biew was amazing because you could sea the ocean and also Teide. The room was very spacious, with large balcony and bathroom. Free parking. 2 amazing pools and a lovely garden. The food was so tasty and they changed the menu daily. They had every day entertainment themes. The staff was incredibly friendly and willing to help on every ocasion. All in all, a dream vacation!

Stayed: July 2018, traveled as a couple
1  Thank Arina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirección H, Assistant Manager at Hotel Puerto de la Cruz, responded to this reviewResponded August 14, 2018

Dear clients,

Many thanks for choosing us to enjoy your holidays and for this opinion at this website. If you want to stay in our hotel again don´t hesitate to contact us for any question you could need because it would be a pleasure for us having you in Hotel Puerto de la Cruz as soon as you can.

Kind regards

Hotel PY Puerto de la Cruz

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Reviewed August 11, 2018

The hotel is very nice and clean with very pleasent and helpful staff. The restaurant has a very wide selection of food to suit all tastes and lots of it. Both pool areas are clean and tidy with a life guard at both the top pool has steps to climb,snack bars at the pools as well serving cold drinks and snacks.

Room Tip: Rooms are clean and tidy decor is a bit dated but OK.
  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank colingambles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirección H, Assistant Manager at Hotel Puerto de la Cruz, responded to this reviewResponded August 14, 2018

Dear client,

First of all many thanks for choosing us for your holidays and for this opinion which help us to improve our service.

We look forward to see you again in the near future and don´t hesitate to contact us for any issue you may need.

Kind regards

Hotel PY Puerto de la Cruz Team

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Reviewed August 6, 2018 via mobile

Very good hotel good location and full services and excellent . The reception with luis and all the team gave us the best suggestion and they are vert helpful. The chef and all the waiters were excellent. The furnitures are very old and the is no minibar and full of charge safe.

Stayed: July 2018, traveled on business
Thank Kappach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirección H, Assistant Manager at Hotel Puerto de la Cruz, responded to this reviewResponded August 14, 2018

Dear client,

Many thanks for your opinion at this website and for staying in our hotel, we look forward to see you as soon as you can and don't hesitate to contact us when you make the reservation or if you have any question you may need.

Kind regards


Hotel PY Puerto de la Cruz Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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