We stayed here for 5 days following a wonderful cruise on the Braemar. We were looking forward to our stay at this hotel, but it was SO disappointing. Our room was on the 10th floor and was a good size. To charge for using the room safe is archaic. Fortunately we received wi-fi in our room, but rooms below floor 8 didn't!
Bathroom: The towels were hard and felt like sandpaper and there were no rails or non slip mats in the bath. There was no ventilation either.
Dining Room: Could only be described as chaotic. Understaffing was obviously an issue and the few staff were totally overworked. It was always hard to find a vacant table and they were never cleared quickly enough. The food was monotonous and never more than lukewarm, even when arriving as soon as the restaurant opened for lunch!
A la Carte Restaurant: there was no sign indicating that reservations could be made, but would you really want to sit in there on your own?
Bar: Totally understaffed especially prior to main meal times. Waiting for 15 minutes to be served for a drink is certainly not acceptable. Clearing of tables in here was also very slow. After dinner is was virtually impossible to find an empty seat to have a drink or watch the entertainment.
- Official Description (provided by the hotel):
- The Hotel Best Semiramis is a confortable establishment of five stars located in the quiet residential area of “La Paz”, 1.5 km away from Puerto de la Cruz and leisure complex “Lago Martianez”. It offers wonderful views of the sea and the north Coast of Tenerife. ... more less
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- Also Known As:
- Best Semiramis Hotel Puerto De La Cruz
- Hotel Best Semiramis Tenerife/Puerto De La Cruz