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“Visit Number 5” 5 of 5 stars
Review of Best Semiramis

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Best Semiramis
Ranked #20 of 80 Hotels in Puerto de la Cruz
La Orotava, Spain
Level Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Visit Number 5”
5 of 5 stars Reviewed March 24, 2013

Returned again for the fifth stay in 4 years. Asked for a high floor, corner room and got one on the 12th floor. Food was as previously a good standard with plenty of choice and always decent cooked to order fish or meat too. Plenty of choice for breakfast, loads of fresh fruit, meats, cheese etc. Very quaffable wine, pay when you check out, 7 bottles 42 euro!

The permanent sound of the Sea on the rocks is a real plus, sadly some folks moan about it, which begs the question, why stay in a hotel directly overlooking the Atlantic ocean. Rooms are big, nice firm large double beds a bit faded but hey the room rates on each of our five visits have been 3 star prices. Apart from the sea it is very quiet. The motorway mentioned by some is a road and after midnight is pretty quiet. With the doors and blackout curtains closed any street noise is cut out.

All in all another great stay. A quiet hotel, a quiet resort for early nights and a relaxing break. Not 5 star but a deserved 4 star holiday hotel and inexpensive. If you want late nights, discos, and lots to do, this is not for you. Will return for a sixth stay soon.

Room Tip: stay above floor 8 and if you book a "promo" room expect to hear the traffic as these are...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
25 Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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696 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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English first
Northumberland National Park, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed March 16, 2013

Booked at this hotel because a friend had booked and I agreed to go out and meet her. I was very sceptical after reading the various reviews.
You cannot judge by any one persons review because we are all looking for something different from a 'holiday hotel'. However, I do think it is worth taking advice from reviews that regularly point out the negative aspects of hotels.
This is my personal evaluation:
Good Points -
1. Very hard working staff.
2. Hotel generally clean
3. Good selection of food especially freshly cooked fish, poultry and meats at dinner
4. Spacious bedrooms
Bad Points -
1. North facing rooms dark.
2. Couldn't sit out on balcony - crashing waves very, very noisy.
3. I didn't sleep very well because of the noise of the sea.
(These points might not bother some people but if you want a quiet room with sunny balcony don't stay here!!!!!!)
4. Very hard and uncomfortable bed.
5. Corridor carpets incredibly shabby and smelly.
5. Dining room definitely like a canteen with tables very close together.
6. Understaffed, felt sorry for the waiters trying to keep up with demand.
7. All Inclusive drinks very limited at dinner and poor quality.
8. Staff struggled to keep breakfast buffet stocked with regular shortages and
absence of melon for a week.
9. Personal room problems including:
a. First room damp and foisty smelling
b. Moved to second room and was contacted by reception to say there was problem with the air conditioning and I would have to move again.
c. Third room okay, I thought. Came back to my room at 10.00 p.m. to a fridge that was hot inside and giving off noxious fumes!!!!! A maintenance man did come at 11.45 but I had already unplugged the fridge and put it out into the hallway. The smell in my room was terrible!!!
(The management were concerned about the situation but it still spoilt my holiday and caused stress and exhaustion when I had hoped for a relaxed and peaceful holiday)
10. Swimming pool too cold to swim in.
11. Terrible smell from drains around swimming pool area
12. Shabby public areas

As I say, everyone has their own ideas of a good or bad hotel.

It wasn't for me. I shall pay a lot more attention to reviews in future.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
11 Thank margieblackcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Puerto de la Cruz hotels

Porthcawl, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 9, 2013

staff very helpful, large rooms, very clean with wonderful sea views. Breakfast had everything you could want. The hotel was in a good spot near the main town but in a quiet area. The walk into the main shopping area was very pleasant and a taxi back was only 4 euros. we would stay here again.

Room Tip: our room had a seaview which we requested when booking, higher floors are better
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
11 Thank marg28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 1, 2013

We were a family with two kids, 12 and 13 and this hotel is probably not ideal for families. Cant fault the accommodation, the room was great and the view from the balcony was stunning, but don’t expect any sunshine on the balcony as it faces due North. We though the food was good with enough variety every day. We got a good half board deal in what we would consider a quality 4 star hotel. Puerto de la Cruz is really a waiting room for Heaven, all the action is in the South of the island as we now know from previous visits to Tenerife. We don't regret seeing the North of the island as we met some really friendly and eccentric characters at this hotel. The North is definitely photogenic than the South. The main outdoor pool wasn't heated which was a little disappointing but there is a semi outdoor heated pool.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
11 Thank BGK10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiltshire
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 20, 2013

Return home on 15th February after three weeks all inclusive SAGA holiday. The hotel is not advertised by SAGA as Five Star which is fair but there have been improvements since last year. The food arrangements are acceptable, fresh eggs for Breakfast, at least two grilled choices for Lunch and often three at Dinner. The fish is very good and to be recommended over the red meat dishes. The choice of other items such as salads is extensive. The choice of hot vegetables is limited, but this is Spain and to be expected. The staff are very helpful and react to a bit of conversation rather than scowls. The bar arrangements are good, even if a little slow early in the evening. The evening entertainment is about the same standard as any of the hotels we have stayed in in Spain.
The rooms are clean and of a good size, TV is a bit clapped out and the bathroom towels could do with replacing. The sea view is good but a bit of sun on the balcony would be better, but it is not possible to turn the hotel round 90 degrees!
The walk into town is good and should be experiences and the location gives lots of different walks including the walk to Bololo Beach, about 40 minutes away through a banana plantation.
We shall be returning to this hotel next year, one of several we will be using during 2013/14.

Room Tip: Try to get a room above level 10.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
9 Thank PensionerWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed February 18, 2013

We got a good deal on this hotel, so we can't really complain, but if we had paid full price then I would have been very disappointed. The hotel may have been about four stars in the distant past but is more two star - it is a jaded hotel that caters for pensioners on a budget. Generally the staff are pleasant and helpful. The hotel is fairly clean but not gleaming and generally shabby.

The food is not great and not warm - we avoided most of the meat and chicken as they were of poor quality. The salads were quite good and we found enough to do us -though one week was enough - especially having to queue for food etc as their were a lot of guests in the very large dining room - some of the guests do not understand that they must take their turn - tea and cereal is dreadful.

The hotel is situated outside the town up a fairly steep oceanside hill with no lights at night - the hotel is not accessible via this road after 9pm and the only way in is via the main door up a very steep hill - this does not encourage guests, especially elderly ones , to leave the envrons of the hotel in the evening which can be boring as their is only basic entertainment in the evening - though probably adequate for some of the elderly guests. Beds and pillow very uncomfortable - bring your own toiletries as they are not great

Room Tip: Ask for a room at level 10 or above and away from lifts
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Irelandeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 14, 2013

The room is pretty big with 2 double beds. The facilities in the room are a little old but functional. You have old TV an empty mini bar ( just 2 free mineral water ). No facilities for heating water - tea/coffee... The bathroom big and pretty clean. Big balcony with nice see view ( except 1st floor ) but with no sun at all ( north side ). A + for the winter - they have wooden floor in the room, not cold stone floor. Outside of the room. 4 elevators usually free but very busy at breakfast/lunch time. Floor 14 with heated pool+whirlpool and gym. The pool ok but chlor smell and many old people in it so better go in the ocean/Martianez. Floor 15 outside unheated pool, nice, big, clean but cold in winter times. Restaurant pretty crowded but you find a place at any hour. The food excellent and complete. Nothing bad to say about food execept coffee at breakfast - horrible/instant coffee. The staff tries to be polite but they are a little understaffed and over with the requests of old german&english groups so don't expect to be served on time with all you need. In restaurant take all you need by yourself because it's easy, not wait for the waiter for every little thing; try to clean your table after you eat, it's not hard and will be apreciated.

The big - is that the hotel has 5 stars and doesn't deserve them. It's a pretty good hotel with good value for money, no big complaints from me but the facilities and the services are not 5 stars. So, if you start with this in mind you will have no problems. Also if you are young expect to be a minority of maximum 25% ( we traveled in winter ) but this will be no problem if you come to see the island and enjoy the ocean, not to stay in the hotel.

Room Tip: Try to get a room as high as possible
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank adrian31415926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Semiramis

Property: Best Semiramis
Address: Leopoldo Cologan Zulueta, 12, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Puerto de la Cruz
#15 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:5 star — Best Semiramis 5*
Number of rooms: 298
Official Description (provided by the hotel):
The Hotel Best Semiramis is a confortable establishment of five stars located in the quiet residential area of “La Paz”, 1.5 km away from Puerto de la Cruz and leisure complex “Lago Martianez”. It offers wonderful views of the sea and the north Coast of Tenerife. ... more   less 
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Also Known As:
Best Semiramis Hotel Puerto De La Cruz
Best Semiramis Tenerife/Puerto De La Cruz

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