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“Four Star ?”
Review of Valle Mar

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Valle Mar
Ranked #13 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
Reviewed December 17, 2013

Back in the wonderful town of Puerto for a three week break. Not the best choice of Hotel. It has a few positives but more negatives. Very small pool area on the roof but on the plus side the water is always warm. Also wonderful views from this area. Food was buffet style and usually a bit on the cool side for my liking. The entertainment takes place on the external promanade which is open to everyone so getting a seat can be a challange. If you do manage to get a seat you will be charged a supplement for the pleasure despite being advertised as free. What I missed in this Hotel was a nice comfortable lounge to be able to sit and have a drink and a natter or for those inclement days you invariably get in Puerto. The question is would I return to this hotel and the answer has to be no. There are much better value for money Hotels in close proximitry.

Room Tip: The rooms overlooking the side street can be very noisy.
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  • Stayed: November 2013, traveled as a couple
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6  Thank Flowerpotman2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 - 94 of 356 reviews

Reviewed September 26, 2013 via mobile

We stayed in a sea view room which was gorgeous. Fantastic view and good size balcony. Hotel was clean and comfortable. Breakfast was only average but the staff were helpful and friendly. Will definitely stay again. Excellent location, pool is only small but you do get a discount at the nearby Lagos pool complex.

  • Stayed: September 2013
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6  Thank Vicki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

Went for a walk around the front in Puerto de la Cruz last Sunday. We stopped for a coffee at the Cafe de Paris which is opposite the LIdo. While watching the world go by from the table outside, we became aware of a number of rather aged and unkempt men looking out from their balconies at the Valle Mar Hotel. The balconies were supposed to have tiles attached however most balconies had missing tiles or none at all. Overall the place looked run down and I was amazed that it is described as a 4 * hotel.. The hotels own web site has pictures supposidly of the Valle Mar but are actually taken from the Lido with the hotel in the background.
Anyone thinking of booking the place should take the hotels web description with a large pinch of salt.

Stayed: September 2013, traveled as a couple
7  Thank nightjar9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

As a 4 star hotel this is exceptional. The staff and service excellent, friendly, very helpful. The food gourmet standard and as for the breakfast buffet deserving of a Micheline star or two ! We found out that all the vegetables and most of the fruit was grown on their own farm on the island and that all the pastries and bread products baked in house. Our superior room had a lovely panoramic view from the balcony, the bathroom had plenty of room and a jacuzzi bath. There were plenty of cupboards and hanging space in traditional Spanish furniture which gave a gracious living style to the decor of the room and indeed the rest of the hotel. We tried the pool and outdoor jacuzzi the latter in a green tropical garden. The hotel had a bar for drinks and snacks to the front on to the pedestrianised seafront. Top marks for a relaxing fabulous holiday destination.

Room Tip: Superior rooms on the top floors have quiet positions at the side of the hotel and have very good vi...
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  • Stayed: July 2013, traveled as a couple
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2  Thank bing_coco43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

Wonderful food for carnivores, pesceterians and vegetarians.
Clean air conditioned rooms, helpful staff and a perfect location.
If you can afford it get a room with views of the ocean and watch the world go by from your balcony.
Only niggle was the speed of check in - 45 mins for our party of 41.
Could have been reduced if they had asked for street, town and post code in advance and had the forms ready for signing.

  • Stayed: April 2013, traveled with friends
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2  Thank peterBroadstairs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

This is a charming hotel, in a lovely resort on a smashing island. The Valle Mar stands in a fantastic position, right on the pedestrianised promenade of Puerto de la Cruz and opposite the intriguing lidos of the Lagos Martianez, designed by the artistic genius Cesar Manrique. The five-storey Valle Mar is a traditional (some may say old fashioned) Canarian hotel. Our corner room on the first floor was oddly shaped but spacious and with a double aspect, sliding doors to the massive balcony + a large fixed window. As well as twin beds, it had a desk, table and two comfortable armchairs. The mattresses and pillows were too hard for our liking, but they always are in holiday hotels. The flat screen satellite TV has only one English-speaking channel, the dreadful BBC World News. There are loads of German-language stations for the predominantly-German guests. The irritation here is that most of the programmes are American movies or TV shows which are dubbed into German. If they were sub-titled, we poor Brits could enjoy them too! The bathroom was large but oddly-configured with a bath, washbasin,WC and bidet. The shower - plenty of hot water - was over the bath, not my preferred option. The decor throughout the room (indeed the whole hotel) was dark brown wood, not everyone's favourite, but we liked it. As with the rest of the hotel, our room was carpeted which is off-trend in 2013 but certainly keeps down the noise levels. The Valle Mar is the quietest holiday hotel we have stayed in during recent years, with little room-to-room sound transmission. We were a trifle worried that outside noise from the busy promenade would be a problem. But it wasn't. Puerto de la Cruz is not a party town. The hotel restaurant is on the first floor with terrific panoramic views over the sea, a really lovely space. The food - buffet style, of which I am not a fan - is varied, well cooked and of good quality. But, as is always the case, it can be repetitious for guests staying longer than a week. The standard of cleanliness throughout the hotel is exemplary. The staff are courteous, professional and efficient in all departments. My only gripe with the hotel is the swimming pool. It is on the roof - and is tiny. It has curious, sloping sides and a tricky ladder. As the pool is small, so is the surrounding sunbathing area. Inexplicably, the upper tier in the pool area was roped off while were there, so dozens of neatly-stacked sunbeds were out of bounds. There is also a sunbathing deck on the 3rd floor but beds and parasols were in short supply there, too. But, that problem apart, Valle Mar is a nice, friendly hotel. My wife and I loved it. Puerto de la Cruz is an interesting town - a good mix of holiday resort and an authentic working town. The promenade outside the Valle Mar leads to the Paseo de San Telmo, a pedestrians-only street, high above the Atlantic waves ceaslessly crashing on to the rocks, and through the town (again walkers only) to the Plaza del Charco, a tree-lined square surrounded by restaurants, bars and shops and the focal point for visitors and locals in the evenings and at weekends. There is a beach (Playa de Martinanez) of black volcanic sand within 100 metres of the hotel but it's scruffy and mainly for surfers. The best beaches (also black sand) are at the opposite end of the resort - Playa Jardin and Playa de Punta Brava. The main tourist attraction in the resort (indeed on the island) is Loro Parque, a cross between a zoo and a theme park. I normally hate this kind of thing but it's excellent. In the (very steep!) upper areas of the town, there are the more understated botanical gardens, orchid gardens and water gardens. All are well worth a visit. Unlike the grisly south of Tenerife (with the ghastly Blackpool-like resorts of Playa de Las Americas and Los Christianos) where the 'countryside' has the appearance of a string of worked-out industrial quarries, the north (around Puerto de la Cruz) is lush and verdant. This was our first visit to Tenerife; it won't be our last.

  • Stayed: March 2013, traveled as a couple
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14  Thank Stourbridgeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

We stayed during the first week of February 2013 - weather wise it is there winter too so a bit cold and windy on some days and a jacket was needed, on others it was sunny and warm. Hotel reception, waiter and cleaning services were excellent - they could not be more helpful. We stayed in a superior double room which I think is worth paying the extra for especially if, like me, you find you need to spend a bit of time working and need a good internet connection - that came free with the superior room. During the week we were there most hotel guests seemed to be retired germans and though conversation can be difficult without a shared fluent language we found guests to be pleasant and courteous.

The view over the lago and to the sea was fabulous and the variety of food at breakfast was very good in my experience of Spannish hotels at this star rating. There are also many good restaurants in the area.

There is a very good cafe next to the hotel called the Cafe de Paris. The coffee and cakes tasted delicious BUT the staff were grumpy and bad manered - to be fair to them I think there were far too few of them to properly look after so many occupied tables ...so they were always rushed off their feet and their frustration showed in poor, abrupt and slow service to the customers. A lesson there for the management if they read these webpages... as we did not go back despite enjoying the location and food.

Overall we had a really great week there and did many new things in exploring the island so we would recommend this hotel - it's location is excellent - and we would stay there again.

Room Tip: go for a superior room if you can afford too. the 4th & 5th floors will have the better sea view...
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  • Stayed: February 2013, traveled as a couple
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3  Thank ijxps101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Valle Mar

Address: Avenida Cristobal Colon 4, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Puerto de la Cruz
Price Range: $97 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Valle Mar 4*
Number of rooms: 171
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Also Known As:
Valle Mar Hotel Puerto De La Cruz
Valle Mar Tenerife/Puerto De La Cruz

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