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All reviews sea view pool area half board lovely hotel sea front hotel bar breakfast and dinner fresh fruit plenty of choice pool towels bottled water bars and restaurants restaurant staff meal times spa sun tenerife
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Reviewed February 8, 2020 via mobile

My boyfriend and I had a fantastic time staying at this hotel. Staff were very friendly and efficient. We booked a room with a sea view and would definitely recommend! Nice pool with an outdoor bar. The hotel is in a great location.
The only down side is that the car park is a bit pricey.

Date of stay: February 2020
Trip type: Traveled as a couple
2  Thank emily7444
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esther_SolCA, Guest Experience Team at Sol Costa Atlantis, responded to this reviewResponded February 13, 2020

Dear Emily,

Thank you very much for the time taken to share your experience at Sol Costa Atlantis.

It's a pleasure to know that you enjoyed it.

Hope to see you back soon

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2020

Lovely hotel,food is good.Only one program on tv in english.Bed mattresses are not great,would benefit from having a mattress topper ! Location is great,just a few yards from the sea front and Largo Matianez.There is a door at the back of the swimming pool that you can exit the hotel from ,you have to use your room key to exit and enter.

Room tip: Of you want the sun throughout the day on your balcony book the Teide view not the ocean view.
Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank sylandshark
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esther_SolCA, Guest Experience Team at Sol Costa Atlantis, responded to this reviewResponded February 13, 2020

Dear guest,

Thank you for your comments which definitely will help us to improve and encourage us to continue working with the main objective to offer our best service to our customers.

It will be a pleasure to welcome you back

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2020

We checked the Hotel's website before booking with Jet 2 holidays. The website doesn't make it clear that there is an extra charge to use the spa and it must be booked in advance and is only for 1.5 hrs each time. We found when we arrived there was no availability for that day which was frustrating after a long flight and travel time. We understood both from their website and from Jet 2 that the spa was available for guests but that treatments were extra. Unfortunately everything was extra! The spa was disappointing. We were't given a robe and only one towel so we had to walk back wet from the spa to the changing room which is one floor down. The water was lukewarm and there was no Jacuzzi. The sauna was tiny as well.

The gym was stuffy and tiny. It doesn't look like the photos. Three people using the gym made if feel cramped. Of the two treadmills, one was out of service. There was one yoga mat and it was tatty and dirty. The equipment was tired, old and didn't always work. There was only room for one person to do any stretching. The room was hot and stuffy- no air circulation and the air-con didn't work!
The room with the sea view was nice but it smelled like sewage in the bathroom and there was no extractor fan.
They wanted an extra 4 euros for each use of the safe in the room and there was no luggage stand. Luggage was put on the table or the chairs.

The only good bits were the location and the breakfast.
From talking with others at the pool who were also disappointed, they said there were far better places to stay in Tenerife. We will not be returning.

Buy bottled water for your room. You can't drink the tap water and there is no drinking water available in the lobby or bottled water in the room.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
2  Thank M155JYS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esther_SolCA, Guest Experience Team at Sol Costa Atlantis, responded to this reviewResponded February 5, 2020

Dear guest,

We regret that your stay with us didn't meet your expectations.

Please let us inform you that on our Website, when looking Spa information, is indicated that the Spa is with charge, and on the brochures usually there are some notes which inform that some of the services may apply local charges.

In addition, we would like to remind you that if you are interested on using the hydrothermal pool every day, we have at your disposal Xtra Rooms which includes that service daily. Also, a service like the safe is included on that rooms.

Our fitness has wonderful views and it's thought to let our guests keep fit during their holidays with our cardiovascular machines. We regret that you consider it wasn't as expected.

All your comments will be analyzed by the management with the main objective to offer our customers the best service.

We hope you can give as another opportunity in a future stay in Tenerife and you can enjoy more your stay.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2020

Stayed again at this lovely hotel.very welcoming staff, spacious well appointed room.
Great choice of hot and cold food for breakfast.
Our favourite hotel in Puerto de la Cruz close to all amenities. Bars and restaurants nearby

Room tip: Best views from higher floors
Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
3  Thank Pathfinder99336
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esther_SolCA, Guest Experience Team at Sol Costa Atlantis, responded to this reviewResponded February 13, 2020

Dear guest,

Thank you for your trust in Sol Costa Atlantis.

It's always a pleasure to welcome you.

See you soon!!!!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

Where to start !!
Reception very helpful and efficient
Room cleaners also very good
The hotel is not any comparison to Meliá hotel we stayed at in Costa de la Luz.
Everything seemed to be extra!!
The bar tried to charge us 18.70 for 2 gin and tonics when the menu said 14.70 insisted they gave us beefeater gin which we didn’t ask for which was more expensive ( although only2 euros a litre more in supermarket ) and was told they serve beefeater when you do not specify which type of gin instead of asking !!
There are 3 Bali beds by the pool which are also extra so never used !!!
The breakfast wAs not suitable for English No bacon !!! And so many empty containers not being refilled!!
Dinner was more 1star standard so we ate out in the evening
Think carefully before choosing this hotel wouldn’t send my worst enemy here !!!

Date of stay: January 2020
Trip type: Traveled as a couple
3  Thank gilllennard
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Esther_SolCA, Guest Experience Team at Sol Costa Atlantis, responded to this reviewResponded February 17, 2020

Dear guest,

We regret that our hotel didn't meet your expectations.

We have transmitted your comments to the Head of the departments involved in order no improve our service.

We are sure we can offer pleasant experiences to our guests so we hope you can give us another opportunity and enjoy it.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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