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“Some Excellent Features”
4 of 5 bubbles Review of Sol Costa Atlantis

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Sol Costa Atlantis
Ranked #12 of 80 Hotels in Puerto de la Cruz
Yorkshire
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Some Excellent Features”
4 of 5 bubbles Reviewed February 17, 2014

We had a view of the sea and the mountain because we paid extra for it, We were on the second floor which meant we could bypass the lifts but the views were not as good as the 9th Floor. Breakfasts were very good but not peaceful.The cleaning staff were very friendly and good but the front of house could have been more friendly and really did not want to answer questions.(The Information Bureau in town is excellent)
However we did not have an Xpelair and the bathroom did smell a bit. Also no fridge and the safe was very pricey. The beds are comfortable but not the pillows.
There was always evening entertainment and the bar staff were quite good,
We did go in for dinner on one occasion but it was VERY expensive and no atmosphere at all. There were lots of good restaurants in town so it did not matter.
We would stay there again because it is so convenient.

Room Tip: The higher you go the better views you get providing you pay more.
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alvertonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (239)
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English first
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 13, 2014

We stayed here for one week at the start of January. This was my second visit, having stayed 3 years ago after the hotel was renovated. Simply put, standards have greatly slipped. Don't get me wrong, this is still a great hotel, but I was a little disappointed that it was not what it once was.
First off, the positives - The ocean views are absolutely breathtaking, especially in a room from the 9th floor. The location is also great, only a few minutes of pleasant walking to the centre of town.
We treated ourselves to a massage in the spa and as other reviewers have noted it really is worth the money, albeit a little pricey. I believe a 30min back and leg massage to 'remove contractures' was about €75.
Personally I do like the modern decor, however it is certainly looking a little shabby compared to my first visit.
My main disappointment was the food. For the price of this hotel I really was expecting more. It was a mediocre buffet, which just wasn't good enough for what we paid. Breakfast was great, but dinner wasn't. The meat was extremely tough, the fish poor quality and the deserts, while tasty, were just layers of cream and gelatine.
The service wasn't great either. Receptionists were slow to acknowledge you at all and the one time I tried to call a waiter over, he completely ignored me. We later saw his boss scolding him for his poor attitude though.
The daytime waiter in the bar where we had tea and lunch was absolutely lovely! I couldn't praise him enough. The cleaner was also friendly and the rooms were always spotless.
Overall not a nightmare, but a disappointment.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waltham Abbey, Essex, England
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed February 10, 2014

Stayed end of January 2014. Bit mystified by some of the other reviews. We stayed for 7 nights. The weather was not particularly good . We opted for bed and breakfast. My wife and I really liked the hotel. We couldn’t get a sea view they said they were all gone.
The room we had was large , kept very clean and really good, lovely bathroom.
I liked the public areas. The bar was a bar, served drink when I came home at night and coffee in the day if I wanted it. Our entertainment was going out at night eating in some lovely restaurants and drinking in interesting bars. The young duet providing entertainment was a bonus with a nightcap before bed .The reception staff were a bit dour but very helpful. I thought their friendliness depended on their English language ability but all seemed to speak fluent English. I agree with the comments on the 3 euro charge for a safe.-why ? Not had this before in a hotel for years. Bit penny pinching. Yes on a number of days we had to queue to get in for breakfast. We thought it was because if the weather had been better many people could have eaten outside and there would have been plenty of room. We liked the breakfast. Ok so it didn’t do English bacon, black pudding and proper sausages but we were in Tenerife and I wasn’t expecting it. What it had was plentiful and good. The list of food goes on and on. Oh you could have cava for breakfast I didn’t but some did. The hotel was in a good position, right next to the sea and the start of the promenade which goes into olde Puerto. We cannot wait to go back and the Beatriz is a place we will certainly be considering for a revisit. Why not?

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank upshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed January 30, 2014

My husband and I stayed here for 9 days in the middle of January, and on the whole, found the standards to be as good as before, with one or two exceptions.
Pros: Cleaning and servicing of the room was excellent - very thorough. Unlike another reviewer, we found the beds very comfortable, (although agreed, the bedside lighting is poor for reading.) When we asked for an extra two pillows, they arrived almost immediately. Plenty of room, with comfy chairs in the room, and 2 harder ones out on the balcony. Excellent shower.
Staff; very friendly, and very hard-working. Initially you might think they're a bit stand-offish
sometimes, but as soon as you make overtures, they are all smiles, especially if you try to speak some Spanish to them. (most do speak some English, although the more common language is German, as there are many more German tourists than English here, as in Puerto as a whole.) Reception staff are briskly efficient, with some more approachable than others, but all have English.
Dining room - while we were there the hotel was full, so sometimes you had to queue for a table, but never for more than a few minutes. The 2 maitre d's certainly worked for their money, and walked miles every day, very quickly ! Extremely helpful the one day my husband wasn't very well, and I had to take a tray up to the room. The breakfasts were very good - and the gripe about the orange juice can no longer be made ! Every morning there were freshly made smoothies and juices, which were wonderful. There is so much choice - and plenty of fresh fruit - melons and grapefruit ready cut up, but a large variety of other fresh fruit, whatever is in season locally, plus plenty of dried. Admittedly the tinned stuff didn't look very appetising. Dinners again had plenty of choice, although rather heavy on German-type meats and stews. However, as a fish-eater, I was spoilt for choice, and it was nicely cooked too. Loads of salads. Desserts were still very disappointing most of the time, however.
If you want peace, you can have a table to yourself, if you want company, you can choose a table about 6" away from the next, and usually can strike up a conversation - we met some very interesting people that way !
Cons: Biggest one was a distinctly drain-like smell in the bathroom when we first arrived. There didn't seem to be a functioning Xpelair, so we complained, and learned that it was a problem in a few rooms on a couple of floors, and they were working on it. A technician had a look, a cleaner came and sprayed and plunged, and it was better for a while, but returned. As the hotel was full, they couldn't move us for a couple of days, so we just put up with it. As we were right next to the service lift shaft, we probably had it worst. Anyway, come Monday, they moved us up to a corner room on the 11th floor, which was actually a sort of suite - much better than the original, and smell-free - brilliant view in 2 directions too !
Wi-fi - it did work in both our first room (904, and fantastic view of Mount Teide), and the 2nd, 1113, although it varied from room to balcony, and sometimes cut out for no reason, but it always connected eventually.
Safe: at 3euros per day, we didn't bother - we might have considered it for 5euros per week, but it should really be free. No fridge, but you could always get ice from the bar. No kettle, but we had a coil water heater which did the job just as well. We bought large bottles of drinking water from the supermarket up the road, and kept them out on the balcony at night.
All things considered, we'd still recommend it, but I'm marking it down a little because of the smell problem.

Room Tip: Ask for a view of the mountains rather than the sea, that way you get the sun in the afternoon. The...
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  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
5 Thank roosky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
137 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed January 28, 2014

We were looking for a different place to enjoy a special ocasion and we loved to stay in this hotel, the suit was fantastic and we tried the massage and the private spa, if you can afford it, i strongly recommend you try it, it's fabulous. The views and the location of the hotel along with the service and staff, provide a great environment for a great weekend at a great hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ziKho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 26, 2014

Very well run hotel in a very good location right on the sea front. Breakfasts were outstanding with a very good choice of buffet with freshly cooked eggs and omlets while you wait. Could be even better if they included a fresh fruit salad. The only other gripe was the internet reception that kept dropping out despite assurances from the staff that it was working OK. The Spa which is on the top two floors you have to pay extra for in addition to the room costs.

Room Tip: Choose a room with a sea view on a higher floor for good views
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank trueglory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed January 26, 2014

We were given a room on the second floor without a sea view, disappointingly, though we got the afternoon sun on our balcony. The room was spotlessly clean and the maid cleaning service was excellent. A modern bathroom was well appointed with an excellent shower, the wifi was best here! The bed was comfortable and linen changed regularly, the bedside lighting was not great for reading and TV channels had a poor reception at times. The balcony was roomy with comfortable patio chairs. There were two easy chairs and a small round table as well as a desk and chair inside & there was plenty of cupboard and wardrobe space though the room was narrow at the foot of the bed.
Breakfast was a feast with food for all tastes, the service was excellent. The range of bar entertainment was a great let down as we had the same duo singing six out of seven nights - monotonous... The weather was changeable with a lot of cloud and some showers so no lounging pool side most days. The main nationalities we heard were German and Spanish though the staff all knew some English, they were pleasant and attentive. I would reccommend this hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ewsel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sol Costa Atlantis

Property: Sol Costa Atlantis
Address: Avenida Venezuela 15, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto de la Cruz
#3 Spa Hotel in Puerto de la Cruz
#4 On the Beach Hotel in Puerto de la Cruz
#9 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sol Costa Atlantis 4*
Number of rooms: 290
Official Description (provided by the hotel):
In the north of Tenerife, one of the most beautiful places in the world thanks to its nature and landscape, Hotel Sol Costa Atlantis is situated. This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the famous Lagos Martianez. The 290 recently refurbished rooms wih sea or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, wifi connection, safety box (With charge) and balcony or terrace.Among the outside facilities you find a sun terrace, adults pool and a separate children's pool.The gastronomic offer includes a buffet restaurant with a spacious open air terrace, pool bar with a la carte restaurant and the In & Out bar with evening entertainment and chill out terrace.The mini club for our little guests (Summer) and the private parking (With charge) complete the offer.All your events find a special place in the Hotel Sol Costa Atlantis.Conference, conventions, incentive or meeting - there are 6 event rooms available, one of them with access to a terrace. All rooms count with daylight and a capacity up to 500 persons and are equipped with the most advanced technology to adapt your needs and requests.We place at your disposal highly sophisticated equipment of PA, projection cannons, plasma screens etc.Furthermore the hotel is "crowned" by a glass dome on the last floor which houses a spa with all kind of facilites, treatments, vip area and gym. From the spa (With charge) you enjoy spectacular view towards the sea and the Teide.The situation of the hotel right at the sea front, the commercial offer and the leisure options convert the place into a perfect choice to enjoy your holidays or event. ... more   less 
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Also Known As:
Beatriz Atlantis Hotel Puerto De La Cruz
Beatriz Atlantis And Spa Hotel
Sol Costa Atlantis Tenerife/Puerto De La Cruz

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