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“Amazing location”
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Review of THE ARCHES

THE GIANTS !!!
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THE GIANTS !!!
Newly furnished for 2016 super kitchen now with freshwater drinking fountain
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Very good
4 reviews
THE GIANTS !!!
Newly furnished for 2016
super kitchen now with freshwater drinking fountain
newly renovated rear terrace
kitchen note 2 fridges .
super clean
bright and cheerful
master king sized bedroom en suite
french doors to terrace
even views from the bathroom
the arches
Under the arches
ocean views and of course the cliffs
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Overview
Villa -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Tenerife, Canary Islands

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
Pipnorm
Los Gigantes, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“This property could be ideal ...sadly it isnt.”
Reviewed February 18, 2018 for a stay in February 2018

This apartment could be perfect. It is bright and spacious and in a great location.The living room is attractively furnished there is lots of wardrobe space and the second bathroom is modern. The kitchen is well stocked with nice china and cooking utensils etc.
However we had several issues which really spoilt our stay,most could have been avoided if the rental had been overseen by someone and if the owner gave more consideration to the comfort and smooth running of the place.
We arrived to find that there was no key in the allotted place to allow us access and we were actually left standing in the street..Luckily a neighbour was home and let us in.
There was a faulty wall socket in the bedroom and no light at all in one of the other bedrooms.
The shower drain was blocked and so the shower flooded.
There were no instructions anywhere regarding appliances,contact numbers,emergency numbers,useful local information ,where to put out the garbage etc.
It was too cool to eat outside but there is no dining table in the apartment,the beautiful dining set on the patio was too heavy to bring inside.
The back patio table was in a dreadful condition the owners response was it should be covered with a cloth and glass top ..but it wasn't!
We were "allocated" one small towel and one bath towel each.
After contacting the owner she arranged for the cleaner to come.
He saw to all the repairs and problems and unlocked a large and well stocked linen wardrobe but said the owner had asked him to keep it locked as previous tenants had used too many towels!
The back patio flooded after an evening of rain..and the water laid for 5 days until it dried up ,there was no proper drainage. The owners response to this was that it normally doesn't rain in Tenerife.
There was an iron but no ironing board.No trays to carry food out to the outside tables.
The freezer was jammed with ice and the fridge seal is going and so the door had to be continually pushed shut.
The kitchen work tops are stained.
The ensuite badly needs updating the ,the toilet roll holder fell off the wall and the toilet broke.
The owner was contacted many times..she made excuses as to why things weren't right but didn't seem to accept that everything should have been checked and in order and before we arrived.
In fairness the cleaner Dave was helpful and did make everything right that he could but we had no contact number for him and had to wait until we complained to the owner and she could contact him.
It seemed to us that there was simply a lack of thought and organisation and no attention to detail ...all these problems could be addressed if there was someone to oversee this property which could be five star with more effort and thought.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 4, 2018
I am sorry that this guest did not enjoy her stay with us.I did everything possible to rectify any problems she encountered.My cleaners returned to the property the day after her arrival and also for a mid term clean the following weekend.
My Cleaner was distraught to find the appartment on his return was in a filthy condition. He spent 4 hours changing linen and tidying up.The third member of the group spilt a cup of tea over her underwear drawer whilst he was there and blamed him for the incident.
His feedback was unpleasant people who were impossible to please.
His bill for their stay was triple the normal clean.unfortunately the weather was inclemant which was a large part of the problem.
I have never experienced such a difficult guest and would never accept a further booking from thos lady.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LeslieW27
Berkshire
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing location”
Reviewed April 1, 2017 for a stay in March 2017

This Villa has all you will need for a perfect self catering holiday. We enjoyed our stay immensely. Very spacious privately positioned and peaceful. Large shady front terrace for outside dining. Beautiful views to the ocean and rock of Gigantes. We especially enjoyed the spectacular sunsets from the front terrace.

There are 2 local supermarkets nearby also many good local restaurants
within walking distance. We recommend especially Tipsey Terrace and Jardin Del Sol ( in the market place ). This was our first stay in The Arches and do hope to return one day.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 2, 2017
Thank you les we love it and every time we return we find something different. So glad u enjoyed your stay
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michael_A...
London
Level 6 Contributor
159 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Perfectly positioned appartment”
Reviewed March 12, 2015 for a stay in February 2015
1
person found this review helpful

Very spacious three bedroom appartment with two bathrooms. It was good to have small garden at back and front, although as it faces basically West not a lot of sun on the front. Great views out towards the cliffs (if you ignore the huge Thomsons hotel - how did that ever get planning permission) and the ocean. Very nice area and easy to walk up to Tipsy Terrace and into town, or along the coast (although very hilly (!) good for running). Parking was easy, restaurants in town good and a short drive to the supermarket. The weather wasn't hot enough to eat outside so we took the table and chairs into the living room which worked fine and the kitchen was well eqipped to allow us to eat in every other evening.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: postion
Liked least: not having dedicated inside dining area
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine...
Yeovil, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Touch of class with home comforts”
Reviewed December 4, 2014 for a stay in November 2014
1
person found this review helpful

A spacious apartment which has tasteful décor and comfortable furnishing. Well equipped kitchen which facilitates self catering. Excellent sun trap in both front and rear patio gardens. Very good view of the sea and Los Gigantes village. Short walk to local bus station. good access via a short walk to the village which has excellent restaurants and cafes . Large supermarkets a short walk up the hill in the direction of Puerto Santigo.
The apartment has every amenity required to make your stay comfortable whether it is for a brief holiday or longer term let.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Spacious,comfortable,clean and fantastic location
Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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