This is day one one from our 10 day family holiday in the 5* Gran Hotel Arrecife in Lanzarote. Its easy to find because its the tallest building around. At arrival you can park your car in front of the door to drop your luggage, but don't expect anyone to help you. ,(
The first receptionist (a girl from holland) was very nice with a smile on her face but than we handed over, which was a bit bizzare, but on general the next girl was very nice and helpful. But you get the impression that everybody is nott rained very well and there is a senior receptionist missing. Our rooms were not ready, our fault due to early arrival and we were able to deposit our luggage in a lockerroom. 3 hours later and after a nice tour around the island to get a first impression, we got our room keys. Again noone offering their help with the suitcases.
The first general impression was that the hotel had its best times and it would need some urgent improvements. Its not what you expect when you book THE Grand Hotel with 5* stars on the island.
We had booked a suite for the parents and a normal room for the kids. Before arrival we called and requested them to be next to each others and we are very greatful our request was taken seriously. The view from the rooms are very nice and the rooms are comfortable. Again you realize that some investment would be needed after the years, but its borderline. Happy to be able to open the windows on the 12th floor and give some fresh air and listen to the see breeze.
All in all fine for the first day but there is definetly more attention needed from the staff, and a couple of weird details, more of that in day 2/10 tomorrow.
- Official Description (provided by the hotel):
- The Arrecife Gran Hotel & Spa is the only 5 star hotel which is situated next to one of the biggest white beaches of Lanzarote.Ideal to spend an unforgettable vacation full of relaxation and tranquillity. It offers in its 17th floors 26 standard rooms, 26 rooms with sea view, 104 suites with sea view an 4 Imperial Suites on the 16th floor with extensive sea views. Fantastic and spacious rooms with excellent views over the sea and the beach, El Reducto beach.All rooms are equipped with the following: •Internet connection/ WIFI•Satellite television•Bureau •Mini bar•Safe deposit box•Air conditioning •Telephone in sleeping room and bathroom Attention to detail is present throughout. They combine exclusive decoration, sophisticated amenities and an excellent service. ... more less
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- Also Known As:
- Arrecife Gran Hotel Lanzarote