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Arrecife Gran Hotel
Ranked #1 of 9 Hotels in Arrecife
Certificate of Excellence
Reviewed October 13, 2013

My mother and I had booked this hotel through LowCost Holidays as a "secret hotel" it claimed that it would be a 5 star hotel. Flights and transfers to the hotel were smooth.
Upon arrival at the hotel it is certainly imposing, it is the tallest building and can be seen as you fly into the airport. We were dropped at the hotel and made our way into reception. There was no one there, and no way to alert anyone to our prescence. We tried to shout hola and hello and still no one came. It took what I presumed to be a local spanish person to eventually alert anyone to our prescence. We then began the process of checking in. Prior to arrival mum had emailed the hotel and informed them that it was my birthday and had asked whether anything could be done in recognition of this be it an upgrade (as we had seen on here that many people had asked for an upgrade and had been granted one) or something similar. They emailed back stating that they would put a bottle of cava in the room for our arrival.

As we checked in we asked whether we had been upgraded and were rudely and abruptly told no. The what I presumed to be a manager then arrived and very abruptly told us that we had booked an economy room what did we expect. He was dismissive and rude.

Having booked in they waved in the general direction of the lifts with no maps or anything about the local area. We then went up the stairs to the lifts with no help from anyone - definitely a point if anyone is travelling who is injured/disabled/elderley.

We arrived in our room 1306 to find the most....appaling view of the town rooftops not what I was expecting. There was no bottle of cava either, starting to get very disheartened at this point. We then had a look around the room. The phone by the bed did not work but luckily the phone in the toilet did, as mum had a cold her sense of smell was not brilliant however as I went into the bathroom the smell was overwhelming of sewage. Mum came in and also was able to smell it. From the toilet she phoned down to reception to inform them that this was disgusting and unacceptable. They didnt seem to understand what we were talking about. Eventually they agreed to move us rooms stating though that this was the only other room available unless we were willing to pay 23 euros a night extra.

The room we were moved to was 0509 with a view of the roundabout and the pool. It was dark, the walls are painted khaki, there appear to be limited lights in the main area. For what was for 2 people and was booked for 2 people there was only 1 arm chair which struck us as strange so we asked for another one. Eventually getting the cava and the extra arm chair. The aircon is dreadful and barely works we tried to keep the window open however when the room was cleaned they insisted on closing it (as well as moving our things - very irratating).There were questionable stains on the left side of the bed as you lay on it, bedding had holes in it very poor quality.

The shower screen was inadequate as everytime you had a shower you soaked the bathroom and the floor which was dangerous. Toilet moved when you sat on it, un-nerving and noisy.

On the upside the safe was free which is unusual and the fridge was cool and you could store your own drinks in it without being charged. Beds were quite comfy and the TV tuned into Sky and a couple of UK channels if you wish. The Shower is actually quite good if you get past the soaking of the bathroom

On the first night we were exhausted and went to a little restaurant over the road which I will review separately which although basic was fantastic, would highly recommend this. We visited the buffet restaurant the food was ok but I felt it was expensive for what it was. At 18 euros per person plus a bottle of wine it wasnt cheap for an average meal.

Breakfast was pretty good, there was a good selection of food including cooked food pastries and fruit. Eggs and bacon were being cooked in front of you so were fresh. There was cava as well which was a nice touch. Although crockery and glassware was a problem as there wasnt enough sometimes and wasnt always clean.

Beach - we had anticipated using the beach a lot however on the first day we walked on the beach and I was apparently very close to stepping on a piece of glass that was about 2 inches in length, mum nearly stepped on glass the next day so we avoided the beach.

There was no information about local events, we found out (too late) that it was the Lanzarote Iron Man happening whilst we were there as well as a music festival or something (loud until 3am with no warning)
In this same respect the pool and pool bar were closed on the Friday from 5pm until the next day.

Pool bar was expensive - 6 euros for ok ish cocktails, they didnt do sangria until we said we were going somewhere else even then it wasnt proper sangria - I've never had sangria with chopped banana in it and it was just brandy and wine. We ordered a burger and chips for lunch on our last day as we had seen other people ordering them and they looked lovely. We ordered chicken and were presented with veal burgers and then when we took them back they claimed that was what we ordered again rudeness. Eventually our chicken burgers arrived - well all I can say is I ate the chips and the bun, it was disgusting but didnt want to complain again.

The usual reservation of sunloungers happened however there are only about 15 soun loungers to a hotel that has at least 150-200 rooms. Pool is covered which is strange and not heated at least I didnt think it was. We enjoyed the soun loungers but the sun doesnt reach them until about midday but not a problem as we enjoyed reading and chatting.

The area is not a tourist area there is a small town with shops including a supermarket, although there are a few little corner shops you can pick up a decent bottle of wine and take it back to your room for 3-4 euros (18 euros for room service wine!!)
Not many restaurants a couple La cervezeria and la terezza (v.unsure of spelling!) both good with La Cervezeria doing awesome sangria (cheaper as well) and amazing cocktails that were miles better than at the pool bar. The waiters are lovely as well and so good cannot fault them. However thats about it. There is an AWESOME ice cream shop which you must try and has the loveliest man serving quite decent prices 3 scoops for 3 euros 20, the banana coconut and strawberry are to die for. La Tope is meant to be a brilliant place to eat, however it doesnt open until 8pm so a bit late for what we wanted.

Lifts are hilarious - if they work they are sporadic and BE CAREFUL when they arrive as they dont always meet the floor so you could trip.

Our room was noisy but we made the best of it. It seems that the hotel has called itself the Arrecife Gran Hotel ***** and isnt actually a 5 star, I would best describe it as a slightly upmarket Travelodge.

Lanzarote was beautiful and the people in shops and restaurants were lovely. The town was lovely and there is a little harbour which is beautiful. Arrecife is not a bad place at all and can be quite beautiful. But there has to be a better hotel. We made the most of our stay and enjoyed it with a few cocktails!! Apologies for the long review!!

Room Tip: Rooms over sea view are likely to be quieter but hotter. Keep windows open for ventilation.
  • Stayed: October 2013, traveled with family
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5  Thank 21NP86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 13, 2013

Just back from a holiday in this hotel. We weren't disappointed.
Our room was spacious, clean and comfortable. The bathroom was big with two washbasins and a shower over the bath. The water pressure was impressive and the water varied between hot and warm, but never cold. A previous review warned of "a toilet behind a glass door". In fact the toilet is in the bathroom behind a frosted, sliding glass door and offers plenty of privacy! Included in the bathroom are free toiletries: shower gel, shampoo and moisturiser. These are replenished each day. Also offered are a shower cap, toothbrushes and small tubes of toothpaste, a comb and also some cotton buds and make-up remover pads. There is also a small, simple hairdryer.
The downside was the air conditioning. On arrival we thought it wasn't working, but in fact this is a "green" thing to save energy. After the first day we were more used to the heat and it was no longer particularly noticeable.
The breakfast buffet was plentiful and delicious with something for everyone from cereal, fruit, English breakfast, pastries, cold meats, pancakes.... The same was true for the dinner buffet where there was always a choice of fish and meat freshly cooked in front of you (you could have both, the portions were quite small!).
We ate one night in the restaurant on the top floor (if you have half board you pay 50% of the food bill). The view was lovely, the service very good and the food delicious.
The swimming pool is indoors with lots of sofas and some day beds to lie around on. The downside was the narrow sun terrace outside with not enough space or loungers.
The beach is out of the front door of the hotel about 50 yards down on the same side of the road.
We found the staff not particularly friendly at first, but some thawed if you insisted on being pleasant to them!

  • Stayed: October 2013, traveled as a couple
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Thank Jayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Absolutely do not stay in this hotel if you want to enjoy your holiday!!! We are a young couple and booked this hotel so we could chill out and relax and enjoy the 'spa hotel at the beach'. We didn't mind the fact that it was a little bit away from the busier resorts for this reason. The service is an absolute disgrace! I have never encountered anything like it in any hotel or bed and breakfast for that matter!! This hotel is a two star not a five star by any means! The staff do not care about anything! They ignore the customers and treat you as if your presence is annoying! Firstly the reception staff! They ignore the fact that there is a queue of people and continue to talk amongst them.. They have no desire to help and refused to book us a taxi or a restaurant! No help with bags on arrival and no directions about the hotel as is there job on reception!! They have no clue between them what Is going on and cannot operate the systems! Check in requires a 30 min stand at the desk as does check out and any requests for information will be met with a shrug of their shoulders! The bar and waiting staff are the same, there is never any more than six people in the pool bar and each request for a drink takes at least thirty minutes! On numerous occasions after ordering a drink with no one else in the bar we were waiting 20/30 minutes to go bk and find that he was stacking dishes or chatting to colleagues and "forgot". This was two out of three bar men! There was only one who actually had some customer service skills.. He only worked one evening! The other customers had the same opinion! We had lunch in the pool bar twice .. The first " show cooking experience" involved the chef using his unwashed hands to cut and prepare raw chicken and salad with the same board and knife, write the specials on the blackboard and present the salad with still unwashed hands! It was disgusting! He then gave us frozen bread rolls heated on the griddle on one side! The waiter from the "star city bar "on the 17th floor came to prepare burgers for his customers.. He threw them together and left them on a trolley in the public area for ten mins uncovered while he prepared the same bread rolls .. He then squeezed and stuffed them into a covered dish with his hands .. We shared the public lift with him
And another couple with his food for his waiting customers! The next time we had lunch we had sandwiches with soaking wet bread! We still tipped at all times as the staff are clearly stretched and untrained! The pool was closed for three days for maintenance and on the fourth day it was closed from
Five pm for a private party! The altamar restaurant and the star city on the 17th floor have nice views.. That's where it ends! The staff in both speak no English and are rude and grumpy! The food was uncooked and cold! There is no atmosphere and they are both cold and filthy! The buffet breakfast is the only edible thing in the hotel! The staff here are the same, no English at all, rude and look at the floor ignoring all the customers! With the exception of one waiter with glasses who worked morning to night none of the staff spoke to us for the entire week! Other guests said the same! Staff work from morning to night and managers are never seen! The staff are untrained and miserable! The whole hotel is a shambles! The only people doing a good job are the maids as the rooms are clean! Guests were getting stuck in the lifts all week! The hotel is right on a nice beach but there is graffiti all along the promenade! The pool area is nice to relax in however that is it! Don't expect any service and there was ants on the tables as they were so dirty! The air conditioning in the rooms don't really work therefore you cannot open the curtains during the day as the sun in the room makes it unbearable! This is the longest review I have ever written! This hotel ruined our holiday so I want other people to see it before they choose this hotel! I looked at trip advisor before I booked and ignored the bad reviews! They are all true! Guests were at reception complaining constantly! The management here need to get this hotel sorted out and the management are obviously the problem!! I stay in numerous hotels every year for work and pleasure! This is a total disgrace! There is no alternative close by for meals or drinks.. Arricefe is not for tourists .. It's filthy and run down! Stay in one of the busier resorts if you want a nice holiday! This was a horrible place to be!

  • Stayed: September 2013
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14  Thank Mlcoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

The hotel is very nice located. Dirty windows, even the glass doors from the entrance of the hotel, the lack of a concierge desk, make you wonder how did they get all those 5 stars ... The Altamar restaurant is the only thing that came close to 5 star... I am also recommend Lilium restaurant ... Very, very nice place to reach in a 5 min walk ...

Room Tip: You should get a room with a sea view, or a corner suite. The dinner buffet is ok.
  • Stayed: September 2013, traveled as a couple
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2  Thank claudiu_ncm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

First of all the service. My expercience from Spain, especially the Canaries, is that the service is from okay to bad. But, in a 5 star hotel I think that the service should reach a certaing standard and here it does not. It's hard to get good tips about the city and fast service did not happen at all. I also had a bird in my room that I asked for to be removed and was promised so but had to repeat my request after returning to my room since they had not done anything about it.

The room I got was huge and at my floor the view was great. Also it was very clean and good AC.

It's really boring that the pool is indoors, the restaurants are not that good and the service is really not 5 star service.

  • Stayed: November 2012, traveled on business
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5  Thank morsva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

as you first enter a hotel your first impression is the receptionist,well as we approached reception there was nobody waiting so a young lady tried to help us but a man that we persumed was her manager kept sending her on different jobs like photocopying passports from other people that turned up after us,he would not let her serve us so eventually when all his spanish friends were given their rooms and gone, he then let the girl serve us so she gave us a room,well it was very dark and the view was of the city and we had single beds,we went straight down to reception and the man said well madam you have an economy room what do you expect, i then said i requested an upgrade and did not know what room i was getting as it was a secret 5 star from lastminute.com he said well we are far to busy come back on monday, he spoke to us like we were a piece of s**t , so on monday i spoke to him again and was told there are rooms but would need to pay 23 euros a night ( at the weekend we met others that had the same treatment by this bloke but went to speak to another person and got an upgrade free of charge) i declined with his offer as the holiday cost enough as it was, The hotel was lovely apart from the man at reception and the lifts kept breaking down, there was 4 lifts but for a whole week they were broken just one was working in fact there was someone suck in the lift and i told that man and he said i'm far too busy to deal with that at the moment. so anyone out there that books this hotel be warned you could have an economy 5 star room not a real 5 star room. we never got upgraded it did spoil things as it was our 30th aniversary

Room Tip: ask for a lower floor in case lift breaks down
  • Stayed: September 2013, traveled as a couple
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5  Thank mazip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

We went as two couples and booked two rooms on a half board basis.
We had rooms on the 9th and 15th floors, both rooms looked identical.
I notified staff at the Arrecife Gran prior to our arrival that our friends were celebrating their 25th wedding anniversary and when we arrived they had put a bottle of Cava in their room, an excellent touch by the hotel.

The rooms were well appointed all the usual facilities plus the free use of a safety deposit box.
There was a hair dryer, toiletries, fridge and a phone in the loo! The rooms were clean too!
The TV was the old CRT type but it worked and I believe the hotel is in the process of upgrading them all to the Flat Screen type.
The only reason I have marked the room down is that the air conditioning turned up to full blast was no more than a slight breeze. One couple that I spoke to asked to change their room because their air con wasn't working and the hotel duly obliged.

The food was really good both Breakfast and Dinner with a great variety. Various Meats and Fish were cooked to order and you could also serve yourself Buffet style....Drinks were good value too as you can add a drinks pack to your meal. 9€ gets you a bottle of very drinkable house Red, White or Rosé and a bottle of Water either still or fizzy.

Just a couple of things to mention, if you are staying on a half board basis and you fancy a change you can visit the Altimar À la carte Restaurant on the 17th floor. The Gran Hotel just charge you half the price that it says on the menu for the food.
We didn't take them up on the offer because we were highly satisfied with the food in the Restaurant on the first floor.
I also liked having to dress for Dinner, the Restaurant has a dress code of long trousers for Gents at the evening meal.

The Bars were reasonable too, the Pool Bar floor 2 and Stars Bar floor 17 were good value for money and as others have said the Stars bar has spectacular views.

We also enjoyed 2 Spa Circuit sessions which were great fun and reasonably priced at 15€ per person.

One small note of criticism. Whilst we were there we suffered from lift problems! there are 4 lifts (one goes exclusively to the 17th floor) 2 of these lifts broke down. In fairness to the Management they did give guests a code to input so that you could use the express lift!

The Arrecife Gran Hotel is a great base to explore the Island and we all really enjoyed our stay!

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank csbcsb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arrecife Gran Hotel

Address: Parque Islas Canarias | Arrecife de Lanzarote, 35500 Arrecife, Lanzarote, Spain
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Arrecife
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 9 Hotels in Arrecife
Price Range: $108 - $878 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Arrecife Gran Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The Arrecife Gran Hotel & Spa is the only 5 star hotel which is situated next to one of the biggest white beaches of Lanzarote.Ideal to spend an unforgettable vacation full of relaxation and tranquillity. It offers in its 17th floors 26 standard rooms, 26 rooms with sea view, 104 suites with sea view an 4 Imperial Suites on the 16th floor with extensive sea views. Fantastic and spacious rooms with excellent views over the sea and the beach, El Reducto beach.All rooms are equipped with the following: •Internet connection/ WIFI•Satellite television•Bureau •Mini bar•Safe deposit box•Air conditioning •Telephone in sleeping room and bathroom Attention to detail is present throughout. They combine exclusive decoration, sophisticated amenities and an excellent service. ... more   less 
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Also Known As:
Arrecife Gran Hotel Lanzarote

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