My mother and I had booked this hotel through LowCost Holidays as a "secret hotel" it claimed that it would be a 5 star hotel. Flights and transfers to the hotel were smooth.
Upon arrival at the hotel it is certainly imposing, it is the tallest building and can be seen as you fly into the airport. We were dropped at the hotel and made our way into reception. There was no one there, and no way to alert anyone to our prescence. We tried to shout hola and hello and still no one came. It took what I presumed to be a local spanish person to eventually alert anyone to our prescence. We then began the process of checking in. Prior to arrival mum had emailed the hotel and informed them that it was my birthday and had asked whether anything could be done in recognition of this be it an upgrade (as we had seen on here that many people had asked for an upgrade and had been granted one) or something similar. They emailed back stating that they would put a bottle of cava in the room for our arrival.
As we checked in we asked whether we had been upgraded and were rudely and abruptly told no. The what I presumed to be a manager then arrived and very abruptly told us that we had booked an economy room what did we expect. He was dismissive and rude.
Having booked in they waved in the general direction of the lifts with no maps or anything about the local area. We then went up the stairs to the lifts with no help from anyone - definitely a point if anyone is travelling who is injured/disabled/elderley.
We arrived in our room 1306 to find the most....appaling view of the town rooftops not what I was expecting. There was no bottle of cava either, starting to get very disheartened at this point. We then had a look around the room. The phone by the bed did not work but luckily the phone in the toilet did, as mum had a cold her sense of smell was not brilliant however as I went into the bathroom the smell was overwhelming of sewage. Mum came in and also was able to smell it. From the toilet she phoned down to reception to inform them that this was disgusting and unacceptable. They didnt seem to understand what we were talking about. Eventually they agreed to move us rooms stating though that this was the only other room available unless we were willing to pay 23 euros a night extra.
The room we were moved to was 0509 with a view of the roundabout and the pool. It was dark, the walls are painted khaki, there appear to be limited lights in the main area. For what was for 2 people and was booked for 2 people there was only 1 arm chair which struck us as strange so we asked for another one. Eventually getting the cava and the extra arm chair. The aircon is dreadful and barely works we tried to keep the window open however when the room was cleaned they insisted on closing it (as well as moving our things - very irratating).There were questionable stains on the left side of the bed as you lay on it, bedding had holes in it very poor quality.
The shower screen was inadequate as everytime you had a shower you soaked the bathroom and the floor which was dangerous. Toilet moved when you sat on it, un-nerving and noisy.
On the upside the safe was free which is unusual and the fridge was cool and you could store your own drinks in it without being charged. Beds were quite comfy and the TV tuned into Sky and a couple of UK channels if you wish. The Shower is actually quite good if you get past the soaking of the bathroom
On the first night we were exhausted and went to a little restaurant over the road which I will review separately which although basic was fantastic, would highly recommend this. We visited the buffet restaurant the food was ok but I felt it was expensive for what it was. At 18 euros per person plus a bottle of wine it wasnt cheap for an average meal.
Breakfast was pretty good, there was a good selection of food including cooked food pastries and fruit. Eggs and bacon were being cooked in front of you so were fresh. There was cava as well which was a nice touch. Although crockery and glassware was a problem as there wasnt enough sometimes and wasnt always clean.
Beach - we had anticipated using the beach a lot however on the first day we walked on the beach and I was apparently very close to stepping on a piece of glass that was about 2 inches in length, mum nearly stepped on glass the next day so we avoided the beach.
There was no information about local events, we found out (too late) that it was the Lanzarote Iron Man happening whilst we were there as well as a music festival or something (loud until 3am with no warning)
In this same respect the pool and pool bar were closed on the Friday from 5pm until the next day.
Pool bar was expensive - 6 euros for ok ish cocktails, they didnt do sangria until we said we were going somewhere else even then it wasnt proper sangria - I've never had sangria with chopped banana in it and it was just brandy and wine. We ordered a burger and chips for lunch on our last day as we had seen other people ordering them and they looked lovely. We ordered chicken and were presented with veal burgers and then when we took them back they claimed that was what we ordered again rudeness. Eventually our chicken burgers arrived - well all I can say is I ate the chips and the bun, it was disgusting but didnt want to complain again.
The usual reservation of sunloungers happened however there are only about 15 soun loungers to a hotel that has at least 150-200 rooms. Pool is covered which is strange and not heated at least I didnt think it was. We enjoyed the soun loungers but the sun doesnt reach them until about midday but not a problem as we enjoyed reading and chatting.
The area is not a tourist area there is a small town with shops including a supermarket, although there are a few little corner shops you can pick up a decent bottle of wine and take it back to your room for 3-4 euros (18 euros for room service wine!!)
Not many restaurants a couple La cervezeria and la terezza (v.unsure of spelling!) both good with La Cervezeria doing awesome sangria (cheaper as well) and amazing cocktails that were miles better than at the pool bar. The waiters are lovely as well and so good cannot fault them. However thats about it. There is an AWESOME ice cream shop which you must try and has the loveliest man serving quite decent prices 3 scoops for 3 euros 20, the banana coconut and strawberry are to die for. La Tope is meant to be a brilliant place to eat, however it doesnt open until 8pm so a bit late for what we wanted.
Lifts are hilarious - if they work they are sporadic and BE CAREFUL when they arrive as they dont always meet the floor so you could trip.
Our room was noisy but we made the best of it. It seems that the hotel has called itself the Arrecife Gran Hotel ***** and isnt actually a 5 star, I would best describe it as a slightly upmarket Travelodge.
Lanzarote was beautiful and the people in shops and restaurants were lovely. The town was lovely and there is a little harbour which is beautiful. Arrecife is not a bad place at all and can be quite beautiful. But there has to be a better hotel. We made the most of our stay and enjoyed it with a few cocktails!! Apologies for the long review!!
- Official Description (provided by the hotel):
- The Arrecife Gran Hotel & Spa is the only 5 star hotel which is situated next to one of the biggest white beaches of Lanzarote.Ideal to spend an unforgettable vacation full of relaxation and tranquillity. It offers in its 17th floors 26 standard rooms, 26 rooms with sea view, 104 suites with sea view an 4 Imperial Suites on the 16th floor with extensive sea views. Fantastic and spacious rooms with excellent views over the sea and the beach, El Reducto beach.All rooms are equipped with the following: •Internet connection/ WIFI•Satellite television•Bureau •Mini bar•Safe deposit box•Air conditioning •Telephone in sleeping room and bathroom Attention to detail is present throughout. They combine exclusive decoration, sophisticated amenities and an excellent service. ... more less
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- Also Known As:
- Arrecife Gran Hotel Lanzarote