The room was of a good standard. There was a bedroom with sliding doors separating it from the lounge area. The bathroom was also of a good size with separate hand basins.
There are ceiling to floor corner windows offering good views either over the city or the sea.
The TV was disappointing – it looked about 20 years old and there is no satellite or pay per view TV.
For a 5* hotel, we had to go to reception just to ask for bath robes and slippers and were told they didn't supply slippers?? I've never been to a 4 or 5* hotel before when they haven’t been supplied automatically in your room.
A fridge is in the room and “if” you want a mini bar – you have to ask for it???
The beds are 2 singles which would be fine as that is pretty normal - however these are on wheels and move at the slightest touch which can be annoying when trying to have a cuddle - my husband ended up on the floor in-between the bed once.
Sunbed area/ Pool area
This was a complete and an utter disgrace for a 17 floor hotel and feel that the professional pictures on their website used very clever trickery to give the impression of a large sunbathing area when in fact it is an external balcony area on the 2nd floor, only on ONE side of the building and the sun doesn't even get around there until midday. We found that in order to secure 2 beds (there were only about 15 in this small area) we had to go breakfast around 09.00, and then go straight to the sun bed area to secure them. We then had to sit there in the cold to wait till the sun came round as the staff removed towels from unoccupied beds (never actually seen this in practice anywhere before!!) which was really unacceptable.
The pool is in fact tiny and only goes 1.2m deep. There are signs about no jumping but as this is not supervised, kids jumped in all over making it impossible to relax in the pool.
You could sunbathe on the beach but it gets very windy you end up covered in sand.
Very good selections of hot & cold dishes covering most areas of breakfast are available. There is an omelette station which makes them order. Wide range of cereals, cold meats, cheeses, breads, fruit juices, etc.
This is the only 5* hotel in Arrecife which is not hard when you look around the city but is in fact it is nothing more than a 4* at a push. Do not be fooled by fancy photography.
On the 17th floor you have what the hotel calls “a high end dining experience” what this actually is, is nothing more than an overpriced café with impressive views. Style over substance. What’s more important, food or view? Also on this floor you have the Star City Pub; again it is nothing more than a café and has the same décor as the “fining dining” restaurant. We tried this on one occasion and waited for over 10 minutes to be served even though it was virtually empty, we gave up and walked out.
There are 4 lifts in the hotel that seem to work to their own schedule. They would skips floors all together or just not arrive at all. We found this amusing to begin with but towards the end of our 10 days you wanted to throttle someone!! found this so annoying.
Apart from the cleaners and reception no one wears a uniform, so it became difficult to tell who was staff or not. We found bar staff and the cleaners friendly but the reception staff were rude and unhelpful unless you spoke Spanish or German.
A complete joke!! If you’re enough lucky to get WIFI – you won’t have it for long. I ended up £20 out of pocket as I ended up being charged for 3G due to lack of a good WIFI service.
The recession really hit hard on this town, you feel that it was gearing itself up to improve it for tourism and then stopped as there are a lot of buildings that are either half or completely built but not in use. A lot of the town is suffering from deterioration and you feel that without investment or intervention that this will become a lot worse. It is a main city and isn't really geared up for tourists.
There are only 2 fine dining restaurants in Arrecife and the rest are more café/ Tavernier style eateries. One is called Lilium (www.restaurantelilium.com) this is voted a No.1 on Tripadvisor and with good reason. We went there twice and were not disappointed in any way (Food, wine, service and ambiance). This restaurant would not be out of place in Mayfair London. This is a must to go here. The other restaurant is at the Castillo de San Jose (M. Internacional de Arte Contemporaneo). This is actually an 18th Century castle and is now a tourist attraction. They have incorporated a restaurant in the basement which has floor to ceiling windows around half of the restaurant. It is very impressive and enjoyed both occasions, however we felt that the standard was not consistent but still very good.
We also went to other restaurants such as La Lupe which is a Mexican restaurant and this was actually the best meal during our 10 days – amazing food in a really cool looking establishment. We also dined at Museo Del Vino. We found this by mistake as we were killing time walking around the main shopping area and actually thought it was a museum of wine. It had a wide selection of meat and fish dishes included the local specialty “Goat meat” which my husband really enjoyed.
This mainly consists of bars and cafes. We didn't see any shows or any other form of entertainment.
Taxi from the airport to the Gran hotel was €10. A bus from Arrecife to Puerto Del Carmen was €1.65 each way.
A smallish airport that manage very well with the number of travelers.
If you travel with Easyjet, they have NO flexibility if you are slightly over on your luggage. We were stung for €28 for being 2kgs over!!!
NYE doesn't kick until after midnight. Traditionally everyone stays in for a family meal and then celebrate the bells by eating 12 grapes. They then hold firework displays and we could even see the huge display in Puerto Del Carmen and even on the neighboring island Fuerteventura. This was amazing – the whole town came alive!!! We didn't leave our hotel room until 1.30am when the fireworks finally stopped and were then out until about 05.00am.
- Official Description (provided by the hotel):
- The Arrecife Gran Hotel & Spa is the only 5 star hotel which is situated next to one of the biggest white beaches of Lanzarote.Ideal to spend an unforgettable vacation full of relaxation and tranquillity. It offers in its 17th floors 26 standard rooms, 26 rooms with sea view, 104 suites with sea view an 4 Imperial Suites on the 16th floor with extensive sea views. Fantastic and spacious rooms with excellent views over the sea and the beach, El Reducto beach.All rooms are equipped with the following: •Internet connection/ WIFI•Satellite television•Bureau •Mini bar•Safe deposit box•Air conditioning •Telephone in sleeping room and bathroom Attention to detail is present throughout. They combine exclusive decoration, sophisticated amenities and an excellent service. ... more less
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- Also Known As:
- Arrecife Gran Hotel Lanzarote