We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Arrecife Gran Hotel robbed me of a 5* holiday”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Arrecife Gran Hotel
Ranked #1 of 9 Hotels in Arrecife
Certificate of Excellence
London
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Arrecife Gran Hotel robbed me of a 5* holiday”
3 of 5 bubbles Reviewed January 6, 2013

Room
The room was of a good standard. There was a bedroom with sliding doors separating it from the lounge area. The bathroom was also of a good size with separate hand basins.
There are ceiling to floor corner windows offering good views either over the city or the sea.
The TV was disappointing – it looked about 20 years old and there is no satellite or pay per view TV.
For a 5* hotel, we had to go to reception just to ask for bath robes and slippers and were told they didn't supply slippers?? I've never been to a 4 or 5* hotel before when they haven’t been supplied automatically in your room.
A fridge is in the room and “if” you want a mini bar – you have to ask for it???
The beds are 2 singles which would be fine as that is pretty normal - however these are on wheels and move at the slightest touch which can be annoying when trying to have a cuddle - my husband ended up on the floor in-between the bed once.

Sunbed area/ Pool area
This was a complete and an utter disgrace for a 17 floor hotel and feel that the professional pictures on their website used very clever trickery to give the impression of a large sunbathing area when in fact it is an external balcony area on the 2nd floor, only on ONE side of the building and the sun doesn't even get around there until midday. We found that in order to secure 2 beds (there were only about 15 in this small area) we had to go breakfast around 09.00, and then go straight to the sun bed area to secure them. We then had to sit there in the cold to wait till the sun came round as the staff removed towels from unoccupied beds (never actually seen this in practice anywhere before!!) which was really unacceptable.
The pool is in fact tiny and only goes 1.2m deep. There are signs about no jumping but as this is not supervised, kids jumped in all over making it impossible to relax in the pool.
You could sunbathe on the beach but it gets very windy you end up covered in sand.

Breakfast
Very good selections of hot & cold dishes covering most areas of breakfast are available. There is an omelette station which makes them order. Wide range of cereals, cold meats, cheeses, breads, fruit juices, etc.

Hotel
This is the only 5* hotel in Arrecife which is not hard when you look around the city but is in fact it is nothing more than a 4* at a push. Do not be fooled by fancy photography.
On the 17th floor you have what the hotel calls “a high end dining experience” what this actually is, is nothing more than an overpriced café with impressive views. Style over substance. What’s more important, food or view? Also on this floor you have the Star City Pub; again it is nothing more than a café and has the same décor as the “fining dining” restaurant. We tried this on one occasion and waited for over 10 minutes to be served even though it was virtually empty, we gave up and walked out.
There are 4 lifts in the hotel that seem to work to their own schedule. They would skips floors all together or just not arrive at all. We found this amusing to begin with but towards the end of our 10 days you wanted to throttle someone!! found this so annoying.

Staff
Apart from the cleaners and reception no one wears a uniform, so it became difficult to tell who was staff or not. We found bar staff and the cleaners friendly but the reception staff were rude and unhelpful unless you spoke Spanish or German.

WIFI
A complete joke!! If you’re enough lucky to get WIFI – you won’t have it for long. I ended up £20 out of pocket as I ended up being charged for 3G due to lack of a good WIFI service.

Town
The recession really hit hard on this town, you feel that it was gearing itself up to improve it for tourism and then stopped as there are a lot of buildings that are either half or completely built but not in use. A lot of the town is suffering from deterioration and you feel that without investment or intervention that this will become a lot worse. It is a main city and isn't really geared up for tourists.

Restaurants
There are only 2 fine dining restaurants in Arrecife and the rest are more café/ Tavernier style eateries. One is called Lilium (www.restaurantelilium.com) this is voted a No.1 on Tripadvisor and with good reason. We went there twice and were not disappointed in any way (Food, wine, service and ambiance). This restaurant would not be out of place in Mayfair London. This is a must to go here. The other restaurant is at the Castillo de San Jose (M. Internacional de Arte Contemporaneo). This is actually an 18th Century castle and is now a tourist attraction. They have incorporated a restaurant in the basement which has floor to ceiling windows around half of the restaurant. It is very impressive and enjoyed both occasions, however we felt that the standard was not consistent but still very good.
We also went to other restaurants such as La Lupe which is a Mexican restaurant and this was actually the best meal during our 10 days – amazing food in a really cool looking establishment. We also dined at Museo Del Vino. We found this by mistake as we were killing time walking around the main shopping area and actually thought it was a museum of wine. It had a wide selection of meat and fish dishes included the local specialty “Goat meat” which my husband really enjoyed.

Nightlife
This mainly consists of bars and cafes. We didn't see any shows or any other form of entertainment.

Taxis/ Buses
Taxi from the airport to the Gran hotel was €10. A bus from Arrecife to Puerto Del Carmen was €1.65 each way.

Arrecife Airport.
A smallish airport that manage very well with the number of travelers.

If you travel with Easyjet, they have NO flexibility if you are slightly over on your luggage. We were stung for €28 for being 2kgs over!!!

New Year
NYE doesn't kick until after midnight. Traditionally everyone stays in for a family meal and then celebrate the bells by eating 12 grapes. They then hold firework displays and we could even see the huge display in Puerto Del Carmen and even on the neighboring island Fuerteventura. This was amazing – the whole town came alive!!! We didn't leave our hotel room until 1.30am when the fireworks finally stopped and were then out until about 05.00am.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Womble1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review, February 13, 2013
Thank you very much for taking your time to write about our hotel. Thanks to guests like you, we are able to improve our service day by day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,680 reviews from our community

Traveler rating
    787
    578
    204
    69
    42
See reviews for
213
1,034
84
90
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (407)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

What a great find this hotel was. We stayed there over the Christmas period. On arrival reception were both pleasant and efficient, and upgraded us to a suite on the 9th Floor. The views were simply stunning. Although this hotel doesn't have room balconies, they do have floor to ceiling windows, and our suite looked out over the harbour one way, and the other way a beautiful view down past Puerto del Carmen and the Papagayo penninsula. In the distance you could see Fuerteventura. Rooms were well equipped and the beds were comfortable.

We were half board, and both breakfast and dinner in the evening, were both fresh and varied.The pool area (heated indoor swimming pool) and sundeck were quiet and great for sunbathing. There is a great sandy beach right next door to the hotel, which was clean and good for swimming from.

I did have an accident in the room, which required hospital treatment; but the hotel dealt with this for me in a very helpful and supportive way. In fact all the staff we met were helpful and friendly.

Ok, if you are looking for the British Lanzarote experience then this place is definitely not for you! The hotel is fairly sedate and quiet, and Arrecife itself is not the tourist destination, although it has a lot to attract you - great to walk around, quite a few things to see, good little shopping centre, and a real spanish feel to it.

Would I visit this hotel again - most definitely

Room Tip: The higher you are, the better the view, and ask for a sea view.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clacton57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review, February 13, 2013
We are very pleased to read that you had a wonderful time with us and it will be a real pleasure to have you again as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumfries, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed January 3, 2013

just back from a week in this hotel. Staff very friendly, rooms lovely and spacious but try to request a sea view as some rooms overlook the street and do not get the sun. The bars on both the 2nd floor and 17th have a very slow service and are under staffed. Breakfast is good, pretty much the normal. Dinner in the Altamar restaurant is very overpriced for what you get. The food is OK but not what you expect from the price. The views from the bars are also lovely. The swimming pool area is nice but is indoors with some sunbeds and seating on the balcony. Arrecife is a good base for exploring the island as bus services are available from the nearby guagua station to all of the resorts. Restaurants are limited in Arrecife but there are many cafes, it is worth taking the short bus trip to Costa Teguise, Matagorda or Puerto del Carmen to eat out. Overall a good hotel but not 5 star. The staff are very good but service is slow.

Room Tip: request a sea view
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank reetz101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review, February 13, 2013
Thank you very much for taking your time to comment on our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

I stayed here with my brother from the 18th until the 28th of December as we wanted to get away from it all over the Xmas period.It is only a 10 minute cab ride from the airport and it costs about 10 euro's.

The hotel is not a typical 5 star hotel as some people expect and the furniture is quite dated in the rooms but perfectly adequate for everyday use.The person who commented that there was no scrambled egg for breakfast must have missed the person wearing the chef's hat stood behind the counter cooking omelette's and scrambled eggs as I had them cooked fresh everyday.

The pool decking area is looking a bit tired but the pool is nice and warm and the views are great.

Because this is a business hotel breakfast is busy, but there is plenty to choose from including hot food,cold meats,cheese,yoghurt,fresh fruit, cereals and tea and coffee.

The sun terrace does not get the sun until about lunchtime and it overlooks the beach which is great.We did not have any problems with sun loungers or people reserving them as we went to the pool everyday after breakfast and basically had the place to ourselves which was unbelievable.!!!

It is a shame that you have to pay to use the spa so we did not bother but it did look good.

We ate in the 17th floor restaurant on Xmas eve when it was a set menu for 49 euro each including wine and thought the food was great. Went back on our last day as well.

We took the bus to Porto Del Carmen and it takes about 25 mins to get there and about 45 to come back and costs 1.30 euro each . The resort itself is typically aimed at the Brits and very repetitive with the same type of bars and shops every few yards and I was hassled to go in for a drink as soon as I stepped off the bus!!! The beach is ok but we never went back again as Costa Teguise is much nicer and about 11 euro's one way in a cab from the front of the hotel and has better bars and restaurant's.

The beach at Arrecife is perfectly ok and blissfully quiet and I can assure you the temperature of the sea is exactly the same as the other resorts.

If you turn left out of the hotel and walk along the sea front you will come to the bus station in about 10 minutes, there is a taxi rank to the right of the hotel just 50 yards away.

The Chinese restaurant opposite the hotel is dreadful as we ordered a set menu with 7 different dishes and they were all tasteless dishes, do not go here..

There is a lovely Italian Pizza place just 300 yards from the hotel ( on the right) where you can get a fresh Pizza or better still ask for the seafood pasta.

I did have a few problems with our room and the aircon not working and the bedding not being changed but the hotel soon sorted it out.

The views from the 17th floor or even the pool bar at sunset are stunning and I would recommend a suite with a sea view and as high as possible, we stayed on the 12th floor.

The staff were very friendly and the drinks in the pool bar were ok 5 euro's for a very large Jack Daniels and the measures were huge.

Overall, if you want a place to stay away from the hustle and bustle of your typical resorts then go to the Gran hotel.We would go back without hesitation.

Room Tip: Aim high and go for a sea or coastal view.
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review, February 13, 2013
We really appreciate your comments and would like to thank you for them. Hopefully we cab welcome have you very soon again in our hotel as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed December 28, 2012

We stayed for a week over Christmas. A suite with superb views. But as this is supposed to be a 5 star hotel any used by business people, that it is not.
hen we were there we experienced the dread of unselfish and respectable people on holiday, that is people down on the sun terrace at early hours, before most guests are up, reserving sunbeds, which there are only a few, with hotel towels.
People would reserve their sunbeds then go for breakfast and shopping and come back around mid day, so nobody had use of the sunbeds for half a day.
Breakfast is very, very busy, with much pushing and shoving. Not the fault of the hotel just the guests it attracts.
We did not try the restaurant on the 17th floor, in case it was a battle ground like the breakfast room, although it is supposed to be an a la carte restaurant.
The hotel is in a good location to drive anywhere on the island.
I just feel it is a shame that an hotel in such a good location and excellent views can be so low standard when it say 5 star.
Pool and pool bar good, just don't try and use the adjoining sun terrace. You may meet the early towel brigade.
The hotel has good staff and is presentable.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TastyGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review, December 31, 2012
Thank you very much for taking your time to write about our hotel. All comments give us the chance to improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

We stayed for 2 weeks at the Gran Hotel extending over Xmas
The hotel has a Spanish classification of 5 star. Every country has its own star system usually based on facilities rather than how good it is. In the UK it would be a 4 star and reminded me very much of a chain 4 star like a Hilton in a regional city whose target market is businessmen during the week and tries to get leisure travellers at the weekends to fill the empty beds.
The Gran Hotel is the only business hotel in Arrecife. If you are coming on business to Lanzarotte I guess this where you stay and the hotel is aimed at this market.

More than half the rooms are suites and it seems that if you stay a reasonably long time like us there is a very good chance you will be upgraded to a suite. If you are staying a couple of days in a budget room odds are you probably won't.
The suites are stunning with great views in all directions, we were on the 11th floor. The lounge area is about the same size as the spacious bedroom with sofa and 2 armchairs with coffee tables. A medium size fridge comes unfilled. The large electronic safe is free. There is no balconies but the views sitting in your armchair with full size panoramic windows more than make up for this. Free WiFi is adequate, fast enough for email and basic web browsing but no more.
If you want tea and coffee thats an extra, 13.5 Euro per day.
The bathroom was very high standard.

The facilities reflect the business angle. The indoor swimming pool on the 2nd floor is just about big enough if you want a pool to swim in., but you may not appreciate a main bar directly overlooking you with gawping business people. In the evening the bar becomes a low key nightclub. This area also has a small sunabthing area.
The free gym is quite good with cross trainers, runners and weights, the equipment is good quality but is well worn.
The Spa and massage treatments seem to be well used and is one of the main draws for leisure visitors to the hotel. This is a business hotel and there is no entertainment

If you are on half board you take dinner in the breakfast restaurant. Compared with the resort hotels around the island there is less choice but food is probably of a higher standard. The buffet is very strong on cold courses and salads, a bit patchy on hot food/meat courses.
A bottle of wine in the restauarant is between 9 and 18 Euro, a glass of wine/beer/water etc around 3 Euro.
The hotel itself is no more than child tolerant,. In the restaurant I was taken aback a little by the attitude of some of the customers towards parents that had kids who were not of the seen but not heard category. If you have a kid that doesn't stay silent when you tell him/her too I'd skip half board.
The buffet breakfast again has probably much less choice than the posh resort hotels, but in my experience it was better quality. Again it was orientated towards local tastes (no scrambled eggs but garlic was availanle) though nearly all normal staples of the buffett breakfast were all there

The rooftop pub and restuarant on the 17th floor certainly has great views. The restaurant menu is not that ambitious with courses like veal escalope and mushroom sauce and chicken breast very similar to "normal restaurants" along the coast at a small price premium (12-20 Euro for main courses, 5-12 Euro for other courses)

The beach next to the hotel is as good if not better than any in the resorts, certainly a lot less crowded. The town observes strictly siesta time when all the shops and Spar supernarkets close between 1 and 5 p.m. and shops are closed Saturday afternoons and Sundays, unlike the resort areas along the coast. We found restauarants in Arreciffe were more expensive than in the resorts but everyday thinks like water from the supermarkets were much cheaper.
Arreciffe is the hub of the local bus network which will get you around to nearly all the island very inexpensively and is reliable. The bus station is 20 minutes walk from the hotel, but if you are going south you can pick up most of these buses from the end of the beach by the hotel.
There is alsp a great promenae walk from the hotel to Puerto Carmen that you sould do in under 2 hours, you can get the bus back.

In my view if you are an adult couple who want to explore Lanzarote, the Gran Hotel is a great very comfortable base. We found it marginally cheaper than Half Board at one of the 4/5 star hotels in the resorts. The pluses against these resort hotels were much more spacious rooms, better quality meals and no screaming kids.

If you have kids, want home from home food, evening entertainment, cheap booze and a handy supermarket open all hours nearby this is not the place for you.
Like all such hotels if you are going to spend significant time in the hotel, the extra's are fully priced and will soon addup.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank handfordr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review, December 31, 2012
We really appreciate your comments and would like to thank you very much for them. It would be a real pleasure to welcome you again sometime in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed December 20, 2012 via mobile

The views over the beach is amazing. The rooms are clean and everything you need for an enjoyable stay. Wifi good. Food was very good but a bit pricey. Would recommend a visit to 17 th floor restaurant or have a light bite

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrecifeGranHotel, Director de Relaciones Públicas at Arrecife Gran Hotel, responded to this review, December 31, 2012
Thank you very much for your comment. We are very pleased that you enjoyed your stay with us and it would be a real pleasure to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Arrecife
9.9 mi away
Hesperia Lanzarote
Hesperia Lanzarote
#2 of 4 in Puerto Calero
4.0 of 5 bubbles 4,456 reviews
4.8 mi away
Barcelo Teguise Beach - Adults only
17.5 mi away
Princesa Yaiza Suite Hotel Resort
Show Prices
Show Prices
Show Prices
5.2 mi away
Melia Salinas - Adults recommended
0.1 mi away
Lancelot Hotel
Lancelot Hotel
#2 of 9 in Arrecife
4.0 of 5 bubbles 648 reviews
17.0 mi away
Hotel THe Volcan Lanzarote
Hotel THe Volcan Lanzarote
#6 of 38 in Playa Blanca
4.5 of 5 bubbles 3,603 reviews
Show Prices
Show Prices
Show Prices

Been to Arrecife Gran Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arrecife Gran Hotel

Property: Arrecife Gran Hotel
Address: Parque Islas Canarias | Arrecife de Lanzarote, 35500 Arrecife, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Arrecife
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 9 Hotels in Arrecife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Arrecife Gran Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The Arrecife Gran Hotel & Spa is the only 5 star hotel which is situated next to one of the biggest white beaches of Lanzarote.Ideal to spend an unforgettable vacation full of relaxation and tranquillity. It offers in its 17th floors 26 standard rooms, 26 rooms with sea view, 104 suites with sea view an 4 Imperial Suites on the 16th floor with extensive sea views. Fantastic and spacious rooms with excellent views over the sea and the beach, El Reducto beach.All rooms are equipped with the following: •Internet connection/ WIFI•Satellite television•Bureau •Mini bar•Safe deposit box•Air conditioning •Telephone in sleeping room and bathroom Attention to detail is present throughout. They combine exclusive decoration, sophisticated amenities and an excellent service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Priceline, Expedia, Travelocity, TravelUp, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your Arrecife Gran Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Arrecife Gran Hotel Lanzarote

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing