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“Style and comfort in equal measures”

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AC Hotel Iberia Las Palmas
Reviewed July 5, 2013

I recently spent a week at the AC Iberia Las Palmas while attending a conference. The hotel, which became part of the Marriott chain a year ago, is courting an aggresively postmodern, urban vibe. This may not be to all guests' liking; however, I found the hotel quite comfortable (not counting a few glitches) and the service very accommodating. Tthe lobby is large and well decorated. It includes a bar and an area with tables and armchairs for free WiFi access, which was well used by those seeking to avoid the annoying 13 euro/day charge for WiFi access in the rooms. The front desk staff was unfailingly cheerful and helpful, although I can't vouch for their knowledge of English (I am bilingual and spoke only Spanish). They did their best to accommodate special requests, going so far as to open the rooftop pool area at midnight one evening for a few of us so we could watch the beachfront Noche de San Juan fireworks display.

My room was a decent size by European standards with a very comfortable king bed, reasonable closet space, in-room safe, minibar, desk and swivel armchair. Adjoining the desk was a long bench, part of which was padded with a tufted cushion. For seating? For luggage storage? I couldn't figure it out. Sometimes postmodern design is obscure. Room lighting was low, although bright mini-reading lamps on flexible necks attached to the headboard of the bed certainly were welcome. (Another postmodern design oddity: lighting *beneath* the desk and bench). Blackout curtains at the window were very effective. Air conditioning is controlled by a wall thermostat and can be set to your preference. My room, with a window across one entire wall, faced the ocean and I never tired of watching the constant parade of ferries, tankers, and freighters steaming in and out of Las Palmas harbor, which is a very active international port, as well as the joggers and bikers zipping by on the sidewalk along the seawall. Best of all, the window opened; every evening I could enjoy ventilation courtesy of cool ocean breezes. (Note, though, that this side of the hotel overlooks a multi-lane avenue which carries considerable traffic. You may prefer to keep the window closed for purposes of soundproofing). As is the case in many European hotels, there was no alarm clock or in-room coffee maker.

The bathroom was also decently sized: sink, glass-walled shower (no tub), toilet, and small cart to hold extra towels and amenities (comb, pocket pack of tissues, shoeshine cloth, shower cap). Bath gel and shampoo are provided, along with a hairdryer and magnifying mirror. Lighting was fine and the bath towels were suprisingly large. In another nod to postmodern design, the soap was shaped like a dimpled golf ball, which was just silly. Two negatives to note: there was no soapdish or tray in the shower so I had to place my bath and hair products on the floor; and on two evenings I experienced offgassing from the shower drain--not exactly a sewage smell but unwelcome nonetheless.

Some reviewers have complained about noise from the elevators. My room was located two doors away and across the hall and I was not at all disturbed.

The large breakfast room is efficient and modern-looking. Breakfast choices are quite plentiful and generally very satisfactory: cold cuts, a variety of local cheeses, fruit (grapes, melon, watermelon, papaya), yogurt, breads and pastries, cold cereals, scrambled eggs, bacon, assorted fruit juices. The only dud was the tortilla, oddly enough. The restaurant-sized Nespresso machine and coffee pods produced surprisingly good quality coffee; tea and hot chocolate mix are also available.

Regarding location, the hotel is about 4 blocks from San Telmo park, which leads into the Vegueta (historic section of the city). Buses to the Canteras beach and shopping district run right past the hotel (a 15-20 min. ride, depending on traffic). The municipal bus station is located across the street from San Telmo park and from there you can catch buses to just about anywhere else on the island of Gran Canaria. Tourists only interested in the beach may consider this hotel to be out of the way but business travelers and those wishing to see some of the attractions of the old town (Casa Colón, Casa Museo Pérez Galdós, the Cathedral, etc.) should find it more to their liking. The entrance to the hotel, flanked by a cab stand and small parking lot, looked inauspicious but I soon realized that the hotel shouldn't be judged by this. The neighborhood is quite safe. All in all, this hotel grew on me during my stay and offered a good price-to-value ratio (as well as Marriott reward points). I would return again if the opportunity arises.

Room Tip: Rooms on a higher floor facing the water offer a spectacular view.
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  • Stayed: June 2013, traveled on business
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5  Thank IntrepidAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 25, 2013

The only thing good about this hotel was their gym on the 11th floor. My room was fully refurbished but the airconditioning was noisy. Food offered at their breakfast buffet is really low quality, and so is their room service (simply terrible). As for location, is not that great, this hotel is far from the city center where you should go if you want a decent meal. Whether you're on vacation or a business trip, I do not recommend it.

  • Stayed: June 2013, traveled on business
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3  Thank ALEX R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

Having heard so much about AC Hotels (the brand that Marriott will import to US) I was really looking forward to my stay in Iberia.
Well, not really impressed! The hotel design is like a big box and the dominating everywhere grey colours do not really work on my psyche. My room on the 10th floor was fine, quite modern and not worn out as was the case with other reviewers. I would expect at least a complimentary bottle of water (plastic not anything fancy) and perhaps a kettle with coffee in the room as competitive brands offer or may be not in Spain?
For some reason and although it was made clear that I would have to pay for WiFi access in the room, my devices had access to free WiFi connections throughout the stay - that was a real bonus!
Service was OK but not with the sense of hospitality that you get in a Marriott hotel (at every brand). It appears that the cultural integration with the company will take some more time.
Reception was helpful and staff speaks English something that should not always be taken for granted. All the F&B staff I encountered did not speak English.
The breakfast buffet was quite rich and I will disagree with negative comments made in other posts about its quality. The fact that coffee is Nespresso pods did not bother me at all. On the contrary I preferred a good Nespresso from half brewed overboiled coffee served in some hotels.
But, coming back to service, yes, it is complacent. I waited for 45 minutes to be served a hamburger in the lounge and the housekeeper forgot to take 2 shirts that I had placed in the laundry bag on my bed (way before 10 am). When I called the receptionist, she questioned whether I had left it BEFORE 10 am and only when she realised that I was with a group that left the hotel at 9.00 was convinced that I was telling the truth. The housekeeper was genuinely apologetic but it was too late to do anything so I had to wash the shirts myself for the next day (saved 16 euros!).
All in all, this is not a bad hotel, it may be that I had higher expectations (which I probably should not) and a couple of unfortunate situations, as mistakes happen everywhere!

Room Tip: Avoid the 10th floor as there are evenings when the hotel organises events in the pool that can be v...
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  • Stayed: June 2013, traveled on business
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3  Thank AlexPOxford_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

Hotel Location is perfect for most of the travellers.
Close to the sea, close to buss station and close to the "main street" Triana
where you can get a good restaurant or shopping.

Nice view from the top of the hotel with a swimming pool!

Area is nice for a walk around and if you want to get to other locations like Las Canteras beach its only a few euros away in a taxi.

At the weekends there is a well known Disco in the building "Disco Y Tantos" with music from 80´s and 90´s.

  • Stayed: May 2013, traveled solo
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2  Thank Johnny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2013

Stayed only for two nights, but enough to see that the room we got didn't look anything like the pictures from the hotel website. Might be they forgot this room when renovating, as I see others have gotten good rooms. The furniture was quite worn out, the door to the bathroom was like opening a bank vault, and the view was right into an office building.

The roof terrace was quite okay, nice place to get some sun, and take a swim.

Breakfast wasn't anything special, the coffee is just nespresso pods which you make yourself. The eggs I tasted were quite tasteless, the fruit wasn't any good. The watermelon tasted like chlorine and the grapes were dry.

The lobby bar was nice, nice waiters, good drinks and live sports on tv.
It is quite a letdown that there only is wi-fi in the lobby, really think hotels should have this installed in rooms by now, and for free.

  • Stayed: March 2013, traveled as a couple
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3  Thank thfagert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

I stayed for two weeks at this hotel in March on business.
It has recently been taken over by Marriot, and is quite modern.
I had a room overlooking the harbour. The room was well equipped with safe, and enough wardrobe space. However, there were no tea/coffee making facilities in the room.
Breakfast was mediocre, as was the buffet dinner.
There are plenty of places in the area to eat if you take a walk outside behind the hotel.
The promenade area of Las Canteras is a 6 Euro taxi ride away, where there are an abundence of restaurants in front of the beach.
Free Wi Fi is available in the lobby area, but chargeable in the room.
As mentioned in other reviews, the lifts were a problem when I first arrived, with only two working. By the end of my stay, they had all been fixed, and all three were working. They are needed, because of the volume of people checking in at evening time.
I organised a conference whilst I was there, and the facilities provided were very good, although expensive.
Lancashireman
Bar prices are as you would expect in a hotel. It is cheaper if you go out.
The staff on the whole were OK, but some were complacent. I waited for 10 minutes at the bar one evening to get a drink, as the barman has disappeared!
As it was work related for my stay, it was adequate, but I would not stay there again if on holiday.
For a better location, I would stay at the Hotel Christina in Las Canteras, right on the promenade.

Room Tip: Rooms overlooking the harbour are best.
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  • Stayed: April 2013, traveled on business
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2  Thank Lancashireman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

The hotel is situated just 5 minutes walk from Parque San Telmo and the Triana shopping district, where lot of restaurants are also found. We preferred this location since it felt quieter and more relaxed than the North of Las Palmas (despite the freeway just outside).

The lobby is a great space with bar / restaurant / TV situated to the left side and check-in to the right side . You get a good vibe when you enter a place and people are chatting, eating and drinking! We recommend one of the many Gin & Tonics on the drink list - they are expensive but very well made!

The rooms are modern and tasteful designed. Try to get a room as high as possible, and with sea view, to get that gorgeous view in the morning! Avoid rooms near the elevator, as they´re quite noisy!

The rooftop swimming pool is a fantastic place to relax after a long day of sightseeing and offers great views to the city. Talking about views: In the fitness room downstairs the treadmills and exercise bikes face towards the blue ocean - not a bad place to burn off the G&Ts.

The breakfast is plentiful and varied. And you decide how strong you need your morning coffee to be, or which type of coffee you want, at the self-service Espresso machine - highly addictive!

Room Tip: Try to get a room as high as possible, and with sea view, to get that gorgeous view in the morning...
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  • Stayed: March 2013, traveled as a couple
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1  Thank EuTravelMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Hotel Iberia Las Palmas

Address: Avenida Alcalde Jose Ramirez Bethencourt 8, 35003 Las Palmas de Gran Canaria, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Las Palmas de Gran Canaria
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Las Palmas de Gran Canaria
#4 Business Hotel in Las Palmas de Gran Canaria
#5 Luxury Hotel in Las Palmas de Gran Canaria
Price Range: $97 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Iberia Las Palmas 4*
Number of rooms: 297
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Also Known As:
Tryp Iberia Hotel Las Palmas De Gran Canaria
Tryp Hotel Iberia
Sol Melia Iberia
AC Hotel Iberia Las Palmas Gran Canaria/Las Palmas De Gran Canaria

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