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Reviewed January 17, 2018

Stayed for 3 nights with my daughter in early January. We travelled with Jet2 on a City Break. It is a lovely hotel in a great position on the beach with lots of restaurants close by and 5 minutes walk to the shopping centre, port and bus station. Unfortunately we had awful weather (apart from one afternoon when it was sunny) - it was very windy and rained, so this probably tainted our view a bit. There were very few British people staying there - mainly German, Scandinavian and Russians - didn't bother us in the least but I know it does some people.
The room was great - very spacious. We had two single beds together, which was ideal for me and my daughter - we also had two separate duvets. The rooms don't have tea/coffee making facilities, which would have been nice. There is a fridge - minibar but nothing in it! The bathroom was very nice and a good selection of complimentary toiletries etc. We had a city view room which was fine.
The staff were lovely - special mentions for the restaurant manager and receptionists. We went to the spa, which was very busy but nice. We both had a full body massage for €30 each which was good.
The breakfast is very good and plenty of choice. We had a drink in the top floor bar which has a great view, and a drink one night in the downstairs outside (covered & heated) bar which was nice. We didn't eat in the restaurant at night, nor the bar on the top floor.
On the way to the hotel from the airport we got the bus just outside the airport which was just under €3 each - get off at Santa Catalina - I think Global line 60 or 91 - takes about 25 minutes and 5 minutes walk to the hotel. On the way home we didn't have as much time so got a taxi, which was about €35.

Room tip: If you can afford it, pick a sea view room - fantastic view.
Date of stay: January 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2018 via mobile

We stayed for a week in early January. We have stayed once before, so knew what to expect - a four star plus hotel in an enviable position, right on Las Palmas’ pedestrian promenade. After the failure of our booking last year, with a well known travel company, this time we booked direct with the hotel. We had a suite on the 7th floor, overlooking the car park. The rooms were spacious and well equipped. Other reviewers have noted that there are no tea and coffee making facilities. You only have to ask and they are provided. We had 2 flat screen TVs, but the only UK channel was Sky News. Why no BBC? Good WiFi though.
We booked bed and breakfast - there are plenty of excellent restaurants within easy reach of the hotel. On the first night of our stay though we decided to eat in the hotel. My husband was happy with the food, but I was disappointed. Maybe a reflection of our differing priorities - quantity v quality! We didn’t eat in the hotel again in the evening. The bar area has a beautiful outlook and serves reasonably priced snacks, but I wish they would make a part of it smoke-free.
We have stayed in Las Palmas about half a dozen times in the last 10 years and this is, we feel the best, if not the cheapest place to stay.

Date of stay: January 2018
Trip type: Traveled as a couple
3  Thank Mandy46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2018

We payed 220 euro for one night. We expected some luxury. We thank god, payed extra for a room with a view. if you dont, you will look right into old houses and parking lots.

Las Palmas is very windy in the wintertime. We had a room at the corner of buliding, floor 5. We couldn´t lock the door to the balcony properly, it was a bigh crack in top of it. And when the wind blew, it made a terrible noise, because the wind came in. We had to sleep with the door 10 cm open to get rid of the noise.But still quite noisy. Didnt bother complain because we only stayed one night, and had drunk enough wine to sleep anyway.
No shampo og shower gel in bathroom wich is extremely disapointing with souch a price.

To the good things. Comfy bed. The breakfast was great. Even with sparkling wine and vodka(!) Fresh orange juice, churros, vegetables, eggs and omelette on demand, smoothies etc. Had to wait 10 min to get a seat.
Spectacular dining room.

The ladies in the reception were very professional and helpful.

The hotel is for grown ups, 40+ mostly. Children can only use spa from 10-12 am.Probably fantastic in summertime with a rooftop swimmingpool and bar. The hotel desperatly needs a make over, for now it is way to high prized for the standard it delivers.

Date of stay: January 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank MoJo_oslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2017

We stayed at the Reina Isabel 18th to 25th December. The staff are wonderful and couldnt be more helpful. The hotel is in a great location overlooking the beach and within easy walking distance to the new town. The old town is a good 20 min bus ride away and unless you are up to a good 45 minute walk through the bustling town I would advise catching one of the yellow town buses or as we did the tourist bus which was great fun and you can hop on and off at different locations.

Back to the hotel. The rooms are lovely and clean and the bathrooms and walk in shower are fabulous. The only down side is there are no tea and coffee making facilities in the rooms. The TV has 3 UK channels - a choice of Sky news, Judge Judy or the High Chaperall.

The hotel has a lovely foyer with comfortable sofas where you can chill after dinner or just watch guests coming and going..nice atmosphere.

The Roma Restaurant..well okay to start with breakfast is probably the best meal of the day. Choice of cooked breakfast - sausages, bacon (but not as we know it), fried eggs, scrambled eggs, tomatoes. Cold meats, cheeses, fruit (although the kiwi fruit and plums were not ripe were inedible). Cereals,Pastries, and toast. Plenty of free tea and coffee.Probably score a 6/10 for breakfast.

Dinner on the other hand was a whole different kettle of fish! Do not try the spinach soup..dreadful and disgusting. The food was overly salty and whilst placed in hot self serve metal platters this resulted in the food being steamed and soggy.

We were on a half board package and you have to pay for water and any soft drinks or wine at you table. There is a coffee machine which is free if you prefer.

The outside terrace bar is lovely and the staff really friendly. We loved sitting and having a cocktail here in the afternoon overlooking the beach and promenade.

The roof top pool and bar area is lovely with great views over the beach and sea one way and over the town and mountains the other side. Spectacular.

The spa facilities are free to guests and are in a fabulous location at the very top of the hotel with spectacular views. Amazing.

Guests have access to free sun loungers on the beach outside the hotel and the attendants are brilliant and really friendly..setting up parasols if needed.

The beach is amazing..the sand is so soft and so clean - the beach is well lit at night and as there is a reef running parallel to the shore twice a day when the tide recedes a pool of still sea water remains. You will see people swimming even when it is dark..the beach and water is lit up with floodlights at night and has a lovely atmosphere.

So to summarise..fabulous hotel, great staff both on reception, in the bar and restaurant. Lovely clean rooms and the beds are so comfortable (but could be improved with tea and coffee making facilities).Great facilities. Sea rooms with balconies (although NW facing so do not get the sun until 5pm) if you want a room with a balcony and full sun then you need to book a room overlooking the hotel entrance which is over the car park and facing tall buildings.

Food - not so good I am afraid and this is what would put us off booking this hotel again.

Room tip: Best rooms above 1st floor sea view. Can be noisy due to wooden/laminate floors above.
Date of stay: December 2017
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank T Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2017 via mobile

Just returned from a weeks holiday over Christmas at this hotel. I understand why it gets such good reviews on TA. The whole hotel was spotless and the staff are so helpful, they just can’t do enough for the guests. The hotel is a real credit to the management and staff. It’s well located on the beach promenade with the beach a few steps away. There are numerous bars and restaurants in walking distance, so would recommend staying B&B as we did. Must give the beach a mention as it’s 1st class and very clean. One thing worth a mention and this is just a personal thing, but the beds I found extremely firm! I’ve stayed in hotels worldwide and have to say there are some 5* hotels that could learn a lot from the Reina Isabel.

Date of stay: December 2017
Trip type: Traveled as a couple
1  Thank Paul-NineElms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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