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“The best hotel in Las Palmas city!”
Review of Reina Isabel Hotel

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Reina Isabel Hotel
Certificate of Excellence
Madrid, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The best hotel in Las Palmas city!”
Reviewed November 6, 2011

I have been recently at Reina Isabel and I can assure you that it is the best in the city! Rooms are spacious, beatifull, well maintenance, the best in the city!. The food is very good. Dont loose the oportunity to try the restaurant on the top of the hotel, delicious dishes from Perú!!. I was ver y happy to try the Wellness Center!.............Woooowwwww,.....you can take a sauna looking at the best view of Playa Las Canteras!!! It is UNIQUE! i recommend it for SURE!

  • Stayed October 2011, traveled as a couple
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Helpful?
2 Thank ahmonro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Deal, KENT.
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 23, 2011

My introduction to Las Palmas was circa 1973 by the 'Monte Ulia' a passenger/freight ship sailing out of Tilbury Docks calling at various ports. Sadly, very sadly gone. I have loved las Palmas ever since and been back many, many times. Until this holiday we have confined ourselves to self catering accommodations but,as my wife says, there is a lack of investment and they appear to be getting shabbier.This year, our first visit in 8 years, we decided on a hotel. We chose the Reina Isabel because we had always admired its ambiance and after checking the reviews, could not find a reason not to do so. The hotel is ideally situated about half way along the length (2 miles +) of Playa de Las Canteras promenade. The reception, accessed from the back of the hotel, is spacious,cool, very comfortably furnished and very pleasantly and efficiently manned.Walking through towards the beach exit you come to first the restaurant and then through to the spacious bar area with comfortable chairs and well spaced tables, this leads you to the front of the hotel and access to the beach. The hotel provides free beach beds and parasols (the going rate was about 5euros per day) quite a saving if you are a beach person. We had payed for a sea view and requested a high room. We were allocated the 5th floor bang in the centre of the hotel. It gave us a clear view of the beach, the reef beyond, the promenaders, the musicians and the local youth on their boards beyond the reef waiting for the wave that was going to take them (fantastic). The bedroom was of a good size with comfortable beds though we have had better beds in 4 star hotels, the pillows were foam and lumpy. The bathroom was a good size with a large mirror and good lighting, shower over the bath with constant hot water. The toilet and bidet are in a, sliding door, closet within the bathroom with its own light and extactor fan, very convenient. The balcony was of a good size with 2 chairs and 1 table (white plastic) from which we had a view of the garden created on the roof of the bar and restaurant. The restaurant must have had at least 70 covers with the tables well spaced out. The breakfast was absolutely faultless with fresh fruit, juices, cereals, the makings of a 'Full English' and more, much more. Waiters were constantly clearing away and offering fresh coffee and there was an espresso machine.
We had booked half board and from both mine and my wifes opinion the evening meal let it down. The menu for the evening meal was set up at the door of the restaurant at breakfast and to read it, it was very impressive and the food in its raw state must have been good, it was what the chef did to it. What bugged me was that every evening there was a fish dish in one of the roll top, keep hot, steel serving dishes but the fish was always covered in breadcrumbs and then covered in some sauce or other. I could'nt help having the thought that the fish had come in frozen already covered in breadcrumbs and the chef cooked them in a sauce. Bloody awful waste really. I must add that on the second week of our stay the food did improve and the chef made appearances checking the roll top containers (there must have been a dozen of these) different chefs, different approaches but the fish did'nt change. Soup was always hot but a bit too beans and veg for our personal liking. Lots of gooey cakes for sweet but again lots of choice of fresh fruit, a cheese counter and, very unusual, the espresso machine and tea making facilities. Every day there were musicians playing their repertoire. There were guitarists, accordionists,violinists and on one occasion a five piece including vibes(which was pushed along on a platform on casters),a mellow sax, accordianist, guitarist and violinist. It was about 17.30hrs we had settled on the balcony with our pre dinner Vodka/orange we had watched them set up and half way through their second number 2 police (on bicycles) arrived, we watched as papers were pulled out of pockets and examined, a crowd gathered, protests were made but they were moved on but we could still hear their music a while later. It seemed petty officious but without the full picture??? The best was a mellow trumpet who was very, very good if you closed your eyes you could dream you were in New Orleans.

  • Stayed October 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
10 Thank Jackhardacre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
89 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed October 17, 2011

Spent a week at this hotel Sept into October and had never been to Las Palmas before. Really lovely hotel, nice bedroom although agree with other reviewers in that a seaview is a must - we overlooked the front & carpark so not nice to sit out in the evening. The pool was lovely and the area around very clean - I counted 4 cleaners one morning & another cleaning the pool. I did use the gym in the morning, very basic equipement & only free weights for upper body, 2 pieces were out of order the whole week I was there. The spa opened the day after we arrived & we used it one morning when it was raining & it was lovely although the water was not very warm so didn't encourage you to stay there very long. The water massage table was great! The food was nice & plenty of it - vegetarians not very well catered for. I tried to speak to the guy in charge but he couldn't understand that I wanted something apart from salad - got a bowl of rice!!! We ate out twice just to get a change and there are plenty of restaurants & bars. The hotel is right on the wide fantastic promenade & you can easily walk along to Les Arenas shopping mall (if you are after loads of good shops). Staff were very nice especially at the reception & the room was kept very clean. The hotel has it's own area of beach with loungers (free of charge) & it's funny to watch the people waiting, before 8am on the beach, in the exact spot they want their lounger to be placed! Would definitely recommend it & would go back. Nice atmosphere & totally different to main tourist areas in Gran Canaria.

Room Tip: The ones facing the sea definitely have a far superior view
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  • Stayed October 2011, traveled as a couple
    • Value
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Helpful?
3 Thank Owly13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 7, 2011

Just returned. A very nice hotel, right on the promenade and easy to get to directly from the airport on the No 60 bus. Rooms vary in standards but we had a lovely suite (710) at the front of the hotel. No sea view from this room but had the sun all morning and on viewing the back of the hotel (seaview) from the rooftop pool I was glad we had an inland view as some of the back rooms ( mainly on the right at the end) had a sheer drop both in front and to the side of them. We did not look at the side rooms but from the outside I would imagine, as the previous reviewer found, they would be dark, dingy and overlooking poor areas. We found the breakfast superb, no complaints at all and enjoyed all the food so much we ate in the hotel for two evenings. It was well priced in comparison to local restaurants and the chocolate fountain was a delight. Staff on reception knowledgeable and friendly but the bar service was a little slow, both in placing and paying for orders. We also ate in the pool bar and again this was an exceptional meal (snack). The newly opened health spa is brilliant with sauna, turkish bath, dead sea flotation room, massage table and a jacuzzi pool which only opened the day we arrived. Although the gym was reported as open a lot of the equipment was out of use and we did not actually see anyperson in the gym so I can't comment on the equipment. The rooftop swimming pool, sun loungers and changing facilities were also immaculate. Room facilities were adequate but basic, toiletries, fridge,but no kettle. Some of the bathroom was a little aged with a leaky bath tap and a hairdryer that had been glued together but these were minor issues. The hotel is a little dated in parts and I would suggest it is more suitable to mature/later life age group but in saying that it is very easy to leave the hotel and find local bars/restaurants. I would have no hesitation in recommending this hotel and hope to return again at sometime in the future.

Room Tip: Rooms at the front of the hotel get the morning sun but the inland view is pretty dismal, rooms at t...
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  • Stayed October 2011, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
3 Thank jms52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellingborough, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 20, 2011

we booked this hotel on the great write ups on Trip adviser. We were Sooooo disapointed. we were given a dark tiny room overlooking dustbins. After some kicking + screaming we did get another room, at least we got sun on the balcony.gymnasium + sauna not open.the pool is really nice, one of the best, also the beach + barlounge, lovely to watch the sea. Where was this great breakfast???omelelettes pre cooked + kept warm, sausages with no meat in them, + good bacon spoiled . food was varied @ dinner but very little English food. this is not my idea of a 4star hotel, had much better over many years of travel + paid less. we requested a late check out room, this was promised but later refused, more rows until we got one for 1hr. reception + barmen speak English but not many of the other staff do so. shops were all a taxi ride away, no English bars at all, a place this big I could not believe this. NEVER again. some guests had paid £160 for sea view but only got one on the 3rd day.

Room Tip: for a view pay £160, balcony with sun overlooks building work + car park, side rooms are small + dar...
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  • Stayed September 2011, traveled with family
    • Value
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Helpful?
1 Thank tierie23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
394 reviews
254 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed September 14, 2011

On the beach, free parking, free breakfast, free internet, gorgeous rooms... say no more. Buffet breakfast is one of the best I've seen 9/10

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank bensagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 28, 2011

We are a mature couple who stayed at the Reina Isabel in August 2011. We liked many aspects of this hotel. The staff were friendly and helpful. The room was pleasant and always well-cleaned. The food was excellent. We have only one tip; pay for the upgrade to a sea view. If you do not, you get a balcony that faces a sometimes busy street. Hence the two halves heading;one half has pleasant sea views, the other is not so pleasant. When we were there the Gym was out of order, but ask at Reception and you got a free pass to a Professional set-up called Vico a two minute walk away. Work was being done to make the hotel's own Gym seviceable while we were there. The free Interent access was really useful when we had to come home early following a bereavement and the staff at that time were both helpful and sympathetic. A decent Rioja cost 14 Euros in the restaurant, and yes, Cava and Vodka are available at breakfast! We liked this hotel very much, despite the City view. The double patio doors provided excellent sound insulation from the street, as no sea-view rooms were available.

Room Tip: Ensure when booking that your Travel Agent instructs the hotel to give you a sea-view room if you ha...
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  • Stayed August 2011, traveled as a couple
    • Value
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Helpful?
10 Thank StuBrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reina Isabel Hotel

Property: Reina Isabel Hotel
Address: Calle Alfredo L Jones 40, 35008 Las Palmas de Gran Canaria, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Las Palmas de Gran Canaria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Las Palmas de Gran Canaria
#1 Family Hotel in Las Palmas de Gran Canaria
#1 Luxury Hotel in Las Palmas de Gran Canaria
#1 Romantic Hotel in Las Palmas de Gran Canaria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Reina Isabel Hotel 4*
Number of rooms: 225
Official Description (provided by the hotel):
The iconic Hotel Reina Isabel has a privileged location in Las Palmas de Gran Canaria. Located on the seafront of Las Canteras beach, considered the jewel of the city, it is one of the capital's most desirable hotels to enjoy a beach vacation. On the other side and because of its emplacement in the central shopping and business area of Las Palmas de Gran Canaria, the Hotel Reina Isabel is the perfect place to stay for business and for events of all kinds. Welcome to the Hotel Reina Isabel. The best facilities and most experienced professionals Haute cuisine in a friendly atmosphere with breathtaking views Discover the spectacular beach of Las Canteras. ... more   less 
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Also Known As:
Reina Isabel Hotel Gran Canaria/Las Palmas De Gran Canaria

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