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“NOT 5* STAR HOTEL”

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Sercotel Cristina Las Palmas
Reviewed February 25, 2012

The Hotel Cristina was supposed to be 5 star hotel, but it wasnt.

-The Customer Service from Reception wasnt good, the first impressions- came across cold- wasnt good meet & greet!
-The English skills at the reception very limited/ poor.
- The Lobby area wasnt cosy, it was cold.The furniture/ decor doesnt match rest of the hotel. Not sure what theme it was.....
-Old decor & Furniture in the rooms - ugly green.
- All the accessories in room & toilet were very poor quality products- like 2/3 star rating
- The TV channels- there was only ONE channel- BBC WorldNews that was English rest were spanish, wasnt able to understand!
- No furniture on balcony- i expected it, as being a 5 Star!
- There wasnt a questionnaire to be filled in when we checked out.
- The breakfast was good & reasonable
- The staff @ the Breakfast was nice and helpful. Smiling....
-The location is good
- They were very accommodating when we needed to leave at later time to check out- as flight was in the late afternoon.

Room Tip: dont know.
  • Stayed: February 2012, traveled with friends
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1  Thank Gardens51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 - 151 of 455 reviews

Reviewed February 18, 2012

The hotel has 5 stars rating but you can't expect any luxury. Rooms are noisy, i had to ask for a room change because of the noise comming from the disco. I was given a room in the 5th floor where the disco noise was gone. Overall experience bad. Avoid it

  • Stayed: February 2012
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Thank mbalcells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2012

Stayed 10 days in Hotel Cristina Hotel, Las Palmas, Spain

The Hotel Cristina was supposed to be 5 star hotel, but it was maximum 4 star ( ***+).
-the wifi network was not working smoothly neither in room nor in lobby. I did try my both computers.
-the breakfast was good
-the location is good
-all the accessories in room & toilet were very poor quality products (like in a 2 star motel)
-the cleaning were not done every day !
-the walls were thin and weak, I had to close the main door very carefully not to break the wall more. Of course the noise isolation was lousy.
-the English skills at the reception we not on very high level
-no furniture on balcony
-old furniture, wall papers etc. in room
-only one wine class in mini bar (had to drink from one glass with my wife)

Room Tip: Two basic selections; Sea side or City Side.
  • Stayed: February 2012, traveled as a couple
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Thank RMS_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2012

We booked this hotel for two nights hoping for a bit of luxery at the end of our holiday, we were disapointed! This is definitely not 5 star, more like 3. Our room on the 4th floor, had a beautiful beach view but it had peeling dated wallpaper, a lumpy bed and and grubby cream carpet. It needs a total makeover.
The breakfast was ok, but no dinner or room service offered! The pool was too cold to swim in while we were there and we asked about a spa service but were told there was none....in a 5 star hotel, unbelievable!
The hotel lacked athmosphere, there was no bar, entertainment, or spa , just a place to sleep. It cost us over 300 for two night B+B which was pricy for what we got.
On the positive side, the view from our balcony was amazing, pool and beach but the hotel photos on the internet bear no resemblance to the reality.
A special mention for the TV engineer who came to our room promptly twice to help us get our DVD player working throught the TV, this was great and much appreciated.

  • Stayed: January 2012, traveled as a couple
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1  Thank deewicklow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2012

We stayed at this hotel for 7 nights. We got pretty much what we expected. The hotel is ok if you dont´t expect too much. Our room was at the 2nd floor - that was both good and bad..Good was that it was easy to get out and back since the elevators were very slow, bad was that the room was not yet renovated like I understood the upper floors were.. Also we would have liked some information about the hotel in our room, but couldn´t find any. We liked the seaview and the balcony to sit in the evenings and also breakfast was good, lots of fruits to start the morning. Although the weather would have been warmer we enjoyed our holiday and would stay in that hotel again.

  • Stayed: January 2012, traveled as a couple
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Thank nelliVaasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2012

Hotel Cristina is a good hotel, but maybe not what you expect from a five star hotel. It would be a good idea to downgrade the hotel to four stars. That would make it more in line with the guests' expectations. We stayed a week at this hotel seven years ago when it was called Melia Las Palmas. Our room looked excactly the same now as then, so only the hotel name seemed to have changed. The room was spotlessly clean, though. This time we stayed for two days and had a nice stay. The room was comfortable and service was friendly and efficient. Location is great both for the Las Canteras beach and the Santa Catalina park. Nice breakfast served in a breakfast room with a terrace if the weather allows it. There is a sun terrace with sun beds and a pool on the front side of the hotel. Free WIFI. Parking in own garage in the
basement under the hotel. All in all we had a pleasant stay and wouldn't mind coming back here another time.

  • Stayed: January 2012, traveled as a couple
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Thank pebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2012

Stayed here for two nights on business.
The other reviews are correct, this isn't what you might expect from a five star hotel.
It is pleasant enough... just not five star.
The location is very good, right on Las Canteras beach with all the associated beach type stuff going on, when I was there it was sand sculptures.
Its pedestrianised outside and the sea view room I had was quite high although, for Spain, things didn't seem to go too late at night so it was nice and quiet.
Breakfast was good although the room really does need a new carpet or a thorugh steam clean of the one that's there at the moment.
I ate out the rest of the time as the area is over supplied with cheap (and expensive) restaurants. If you think that, like other hotels, there might be a folder in your room with information about the local area or, indeed, the hotel, you'd be disappointed.
The sun terrace is very nice, pool and loungers but, when I was there, no service... so no tall glasses of cocktails while you read your book.
I have to say that the staff, when I came across anybody, were very pleasant, it's just that I rarely saw anyone except the reception staff.
The fire alarm went off three times between 0500 and 0700 which was a bit irritating and the fact that there was no freebie to compensate was a trifle mean...
It was a false alarm which was indicated by a staff member (?) walking around with a torch who, when asked (he didn't volunteer any information) told me 'No problem'. Presumably if there had been a problem he might have been a little more forthcoming? Other heads did poke out of the rooms on my floor to ask what was going on as they were similarly confused.
Finally I would agree with the descriptionof the elevator, careful or it'll take your legs off.
A most interesting stay...

Room Tip: Ask for a sea view room toherwise you'll be looking at another building or the back street. Alt...
  • Stayed: December 2011, traveled on business
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1  Thank marki50uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sercotel Cristina Las Palmas

Address: Calle Gomera 6 | Las Palmas de Gran Canaria, 35008 Las Palmas de Gran Canaria, Gran Canaria, Spain (Formerly Melia Las Palmas)
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Las Palmas de Gran Canaria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Las Palmas de Gran Canaria
Price Range: $131 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sercotel Cristina Las Palmas 5*
Number of rooms: 308
Official Description (provided by the hotel):
This property is 1 minute walk from the beach. Set overlooking Las Canteras Beach, Hotel Cristina Las Palmas features an outdoor swimming pool. Most of its rooms have a balcony with views of the city and Las Canteras Beach. The Cristina Las Palmas features bright, attractive décor. All rooms have flat-screen TVs with satellite channels, and a fully equipped bathroom. The Antinoó restaurant serves à la carte dishes and offers impressive ocean views. Breakfast is served on the Cristina’s attractive terrace. The hotel also features steam baths and gym. Massage and beauty treatments are also on offer. The Cristina Las Palmas is just 50 m from Puerto de La Luz Port, where ferries depart for Tenerife and the surrounding Canary Islands. Couples particularly like the location — they rated it 9 for a two-person trip. ... more   less 
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Also Known As:
Melia Hotel Las Palmas
Sol Melia Las Palmas
Sercotel Cristina Las Palmas Gran Canaria/Las Palmas De Gran Canaria

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