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“Excellent - couldn't fault service”

Aparthotel Lago Garden
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Aparthotel Lago Garden
Ranked #37 of 57 Hotels in Ciutadella
Cheshire
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent - couldn't fault service”
5 of 5 bubbles Reviewed September 29, 2006

Just returned from a 11 night stay at the Lago Garden Aparthotel. We were allocated room 3107 which had fabulous views over the harbour. The reception staff (especially Laure) were very helpful and attended to our every need. The entertainment was brilliant. We travelled with our 3 year old daughter and she loved every minute of it. Andy and Madeline (entertainment team) were fabulous - the best we have every seen. There are lots of bars and restaurants in Cala n Bosch - just enough for us with a child and a baby. All music stops at midnight.
Considering we arrived 3 days after the bad storms in Menorca, I think the aparthotel was a credit to them. Locals told us that Menorca has not had a storm like this before .... so I think the previous report from the Amsterdam traveller may have been a one off.
If you get the chance to go to the Lago Garden, do so, I'm sure you won't be disappointed.

  • Stayed September 2006, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank churchfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 reviews from our community

Traveler rating
    2
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    1
    1
    0
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1
Couples
0
Solo
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Business
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Rating summary
  • Location
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Date | Rating
  • English first
  • German first
  • Any
English first
Amsterdam
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
2 of 5 bubbles Reviewed September 22, 2006

We arrived to the apartments when there had been forecasted a big storm. At our arrival there were lightnings in the sky every second!
We were given the room 3077, and everything looked fine. Cosy 2 bedroom apartment. Next day, weather was a bit rainy, so we went for a walk in the main city. At our return, the streets heading Calan Bosch were floaded. When we got to reception, we saw a couple sleeping on the sofas, and we asked why. Seemed like water had entered their apart., and they had to sleep there. This was already midnight.
We went for a drink, come back at 2 am, and there was also a bit of water on ours, but bearable. After 30 min, I hear strong rain on the back door, but no rain at all on the main!!! It looked like a broken pipe.
We went to reception, and they didnt do anything. Long story short:
our room had 3 cm of water, falling from the ceiling everywhere. No one came. We had to call the police ourselves, take at mattresses at 5 am and go to sleep on reception.! We were scare the celing will fall on us.
The manager came at 9.30 next morning!! Unbelievable. And kept saying there was nothing they could have done. A lightning broke a pipe, but they didnt try to book us into any hotel, they didnt give me a solution, they didnt even spoke to me on the phone. They left us to our luck. Was terrible.
Next day, they gave us a new apartment, but they kept saying it was something extraordinary that had happened.
But even the police told us that they had to have a technical service available in case something happened. They didnt.
I really think they are unorganised, and not helpful at all. Go at your own risk.
I even made a video of the event, will publish it in Youtube, if anyone is interested

Stayed September 2006
Helpful?
9 Thank YoLode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aparthotel Lago Garden

Property: Aparthotel Lago Garden
Address: C/ Alisios, s/n | Cala N'Bosch, 7760 Ciutadella, Minorca, Spain
Location: Spain > Balearic Islands > Minorca > Ciutadella
Hotel Style:
Ranked #37 of 57 Hotels in Ciutadella
Price Range (Based on Average Rates): $
Number of rooms: 128
Reservation Options:
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Also Known As:
Aparthotel Lago Garden Spain/Minorca

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