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“HORRIFIC”

el Neo Tapas & Cocktails
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2
Wed, 5/22
8:00 PM
Ranked #152 of 2,690 Restaurants in Palma de Mallorca
Price range: $11 - $28
Cuisines: Mediterranean
Restaurant details
Reviewed 2 weeks ago via mobile

We came here on Friday and were inside just minutes before two people CAUGHT FIRE. The bar had been making flaming cocktails and the draft had obviously caught and a couple literally went up in flames. This alone is terrible but what happened next was worse.

The bar does not have a tap. I repeat, a bar that sells flaming cocktails DOES NOT HAVE A TAP. Customers were trying to break into glass bottled water to help while the staff did NOTHING. the bar staff stood stock still and watched as these people burned in front of them. Customers acted after the staff proved to be completely useless.

The girl who caught fire stripped to her waist and was then ORDERED OUTSIDE. Frightened, hurt, naked and going into shock she was literally left to sit outside on the pavement while customers took care of her. To reiterate, CUSTOMERS took care of these victims. The staff were entirely useless.

Eventually, an ambulance arrived after THIRTY minutes, shocking. And news reports say that the girl was transferred to Barcelona for care. I can only hope she recovers fully.

What was left out of the news report however, was the name of the bar.

So, in conclusion we have a bar that a) has no safety/risk assessment procedures in place despite selling flaming cocktails b) no trained first aiders or simply no interest in caring for customers in their care AND c) that they are so concerned with image that they paid to have their name kept out of the paper. Disgusting. Absolute vile.

Date of visit: May 2019
7  Thank kaytw2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 - 7 of 1,066 reviews

Reviewed 2 weeks ago via mobile

Best tapas ‘gourmet ‘ in Town, excellent service and professional somellier, great choice of the wines! Bartemders high school, nice selection of music, cozy atmosphere!! Highly recommend!!! Try the tuna tataki, grilled octopus, Neo salad, duck meat balls and all the dishes are superbs!! Just go and try it!! Thanks to all the friendly staff

Date of visit: May 2019
Thank Resort820766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2019 via mobile

Went there to have dinner. Got best service (Kellner erklärte alles verständlich und sehr freundlich) and high quality food.
I seldomly had that tasty food! Congratulations to the kitchen and thank you for making our evening very special!

Date of visit: April 2019
Thank Pioneer255026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2018 via mobile

Terrible service, average food, hidden charges, do not accept any friendly suggestions or recommendations on food or drink. It will cost you... a lot!

Date of visit: December 2018
Thank SantiP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2018 via mobile

My boyfriend and I popped in here last Friday for a few drinks and loved it. Great vibe, extensive range of drinks, lovely staff. My only regret is that we didn’t eat there too but it was a flying visit. I would definitely recommend this place.

Date of visit: December 2018
Thank tibbyelmwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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