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“Nice Hotel with good service and very much "on the spot"”
4 of 5 bubbles Review of Hotel UR Portofino

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Hotel UR Portofino
Ranked #24 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Stockholm
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice Hotel with good service and very much "on the spot"”
4 of 5 bubbles Reviewed September 29, 2013

With only 50 meters to the beach and many nice restaurants right around the corner Ur Portofino offers you an excellent stay in Palma. The hotel has a nice atmosphere with a most friendly and serviceoriented staff. The breakfast buffé is fantastic. The pool is ok. The rooms are too small. That is our only complain.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank guntebunte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URPortofino, Gerente at Hotel UR Portofino, responded to this review, October 3, 2013
Dear Clients,

Thank you very much, we really appreciate your comments and that you spend the time to give us your feedback. On behalve of the whole team we would like to say " Muchas Gracias".

We hope to welcome you soon again and sending you sunny regards from Mallorca

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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507 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 16, 2013 via mobile

I looked through a lot of reviews when booking and decided to take a chance on this hotel. I can't say I regret as much but if i was to give advise I would not recommend it to friends.
We travelled there for our friends hen weekend so we were 3 girls. Firstly I booked a triple room however when we arrived we realised it was more of a double room with an extra bed. In my opinion the price for the two should be very different, secondly the bed was so uncomfortable. It was too short for an average adult and you could feel all of the springs in the mattress. There really was not a lot of space for 3 people especially in the bathroom. In general the room was very basic and I just don't think it was worth the price we paid.
The staff were very nice and helpful so for the next night they gave us a single room at no cost for the person who was sleeping in the tiny bed (me).
Location is good if you have a car as it is outside of Palma (5-10mins by car) as the beach next to hotel is not exactly great and around Mallorca there are much much nicer beaches.
Breakfast wa not included in the room price which given all of the other circumstances in my opinion should be.
Long story short it is overpriced for what you get.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indrutte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URPortofino, Gerente at Hotel UR Portofino, responded to this review, September 19, 2013
Dear Guest,

First of all I would like to thank you, on behalf of the employees of the Hotel and myself, all your comments and suggestions, which encourages and stimulates us to continue with the pursuit of the improvement and surmounting in the service for our clients.

I am sorry about your comment, but we are always trying to improve and working in the quality of the services for our clients.

We would like to welcome you at our hotel again in the future.

Expressing again my gratitude to you, yours faithfully
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 11, 2013

The hotel only downside is that is too remote from the old downtown Palma. Staff was excellent, rooms were clean and access to the locals beach was withing minutes. They have so much bike alleys it was unbelievable. You can rent a bike from nearby. Just ask reception and they will guide you with anything you need. I would suggest to visit the Original Europa restaurant nearby. It was one of the best experiences with local food. Probably went there 5 times and got delighted every time. I didn't try their restaurant because they were closed at 10pm and we got there afterwards.
It is also very close to airport/5 min drive/ but there was no noise or disturbances of any sort.
Overall .... good place to stay.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Drebner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URPortofino, Gerente at Hotel UR Portofino, responded to this review, September 19, 2013
Good evenning,

Muchas gracias for your comments and we are very happy to read that you enjoyed your stay at the UR Portofino.

I hope you can experience our restaurant next time.

If you plan your next trip to Mallorca, we like to welcome you again.

Kind regards,

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wexford, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 10, 2013

Just back from 2 weeks in Palma and stayed at this wonderful little hotel
The location is fantastic.... so close to the beach that you can hear the waves lapping the shore at night.... Also a relatively quiet location with plenty of good bars and restaurants in the immediate area.
Unfortunately I injured myself early on and was confined to my room for a few days which leads to some of my negative feedback....
The rooms are very small indeed. This is not necessarily an issue if you are not going to spend much time in the room but I had to and it was very claustrophobic... This is of course not the hotel's fault but just want to point out how small the rooms really are.
Secondly the hotel appears to be more geared towards German guests than English speakers.... There is just 1 English language TV station available to guests (BBC WORLD)... whereas there are around 15 to 20 German language stations. This of course added to my misery when confined to the room.... Again this is not the hotel's fault but I would suggest that the cost of a satellite dish to feed free English language TV to the rooms would be very small....
The staff in the hotel are all extremely helpful and friendly and cannt do enough for you
Finally the breakfast is excellent, but lunch and dinner are mediocre at best. The dinner menu is limited and the food quite bland...... Luckily there is a fabulous restaurant across the street (Fusion) and many others nearby
Overall I would still recommend this hotel highly.... just don't spend too much time in your room!

Room Tip: Get a sea view room
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnWexford_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URPortofino, Gerente at Hotel UR Portofino, responded to this review, September 19, 2013
Dear Clients,

First at all I would like to thank you, on behalf of the employees of the Hotel and myself, all your kindly comments, which encourages and stimulates us to continue with the pursuit of the improvement and surmounting in the service for our clients.

Regarding your specific comments I will review the english channels to increase the variety. I hope you can exerience it on your next stay.

Expressing again my gratitude to you, yours faithfully

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 6, 2013

Like everyone says the rooms arent huge but if you are tidy its not likely to be problem. Its well located in a quiet nice area, 15 minute walk from restaurants and bars of Es Molinar and Portixol. Easy to get to Palma on the bus. The staff on reception are really friendly and helpful. Sonia in particular and the young chap who supports Barcelona. We didnt like that the kingsize bed was two singles put together, but the maid put them together in such a way that it wasnt a big problem. The only other minor irritation was the music in the bar /restaurant was too loud when eating, and the music itself (Haddaway/ Nineties euro dance). One of the speakers/or leads is broken so if the music is recorded in old style stereo then might sound odd. Played Hey Jude but no vocals .

Really nice beach a minute walk from the door, in a good area, great staff, would recommenend it and probably would go back. The pools good too.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URPortofino, Gerente at Hotel UR Portofino, responded to this review, September 19, 2013
Dear Clients,

Thank you very much, we really appreciate your comments. On behalve of the whole team we would like to say thank you.

Regarding your specific comments about the music we will review the sound and the music selection.

We hope to welcome you soon again and sending you sunny regards from Mallorca

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

Not sure how we came across this gem but I think we might be back. The beach is only 50 yards in one direction and the bus-stop into Palma only 100 yards or so in the other. UR Portofino is a relatively small modern hotel with an authentic Spanish atmosphere. It is clean and bright, has a small courtyard pool and provides a very acceptable continental-style breakfast in the mornings. All-in-all, it provides excellent valuefor money just outside the buzz of Palma proper.

Room Tip: Don't bother with sea-views etc but if you can get a room in the annexe, go for that. It's s...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URPortofino, Gerente at Hotel UR Portofino, responded to this review, September 19, 2013
Dear Clients,

Thank you very much, we really appreciate your comments and that you spend the time to give us your feedback. On behalve of the whole team we would like to say " Muchas Gracias".

We hope to welcome you soon again and sending you sunny regards from Mallorca, today 28º...

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 31, 2013

Decided to return to this hotel after having such a great time last year. The UR Portofino is a relatively small hotel and because of that it is quiet which suits us. The location is perfect for people who want to experience a traditional Spanish atmosphere. The beach is a 2 minute walk from the hotel and there are plenty of bars and restaurants to try. You can easily travel to Palma City by bus for more 'hustle and bustle' for 1.50euro. The hotel is clean and reception staff are friendly and helpful. Okay, the rooms are small but how much time do you really want spend in your room anyway? We had booked a superior room with side sea view and were asked at check in if we would like to move to a room with a balcony which was a real bonus. Definitely recommend!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 975DeeDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URPortofino, Gerente at Hotel UR Portofino, responded to this review, September 3, 2013
Good evenning,

Muchas gracias for your comments and we are very happy to read that you enjoyed your stay at the UR Portofino.

If you plan your next trip to Mallorca, we like to welcome you again.

Kind regards

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel UR Portofino

Property: Hotel UR Portofino
Address: Calle Trafalgar 24, 07007 Palma de Mallorca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Palma de Mallorca
#7 Best Value Hotel in Palma de Mallorca
#18 Business Hotel in Palma de Mallorca
#20 Romantic Hotel in Palma de Mallorca
#23 Family Hotel in Palma de Mallorca
#24 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel UR Portofino 4*
Number of rooms: 66
Official Description (provided by the hotel):
UR Portofino**** The UR Portofino Hotel is situated in the area of Ciudad Jardin, one of the closest beaches to the city of Palma de Mallorca. Its strategic location near the airport and few minutes away from the city, make it a perfect combination of functionality and comfort. The Bay of Palma is famous for the practice of aquatic sports such as windsurfing, stand up paddle, kayaking, sailing, etc.. Around the hotel, you can rent the necessary equipment for the practice of them. A total of 66 rooms make up this beautiful and comfortable hotel, which has been decorated in a pure contemporary style. An exterior swimming pool as well as free wireless Internet access in all areas of the building and a free safety deposit box in the room are also some of the services available. The Restaurant UR Portofino is located inside the hotel. Which offers a wide choice of seasonal Mediterranean cuisine, open to the public, with a separate entrance from the main street. It has its own bar with an outside terrace overlooking the swimming pool and offers guests the chance to enjoy a drink on the terrace at the sunset. The hotel UR Portofino is only a few metres away from the nearest beach and the sea promenade which starts at the yacht club in the city and stretches all the way to Playa the Palma, passing by the Cathedral, and the areas of el Portixol, Molinar, Ciudad Jardin, Can Pastilla and el Arenal. One can take a relaxing long walk, skate or cycle along the promenade or simply sit down by the sea and enjoy the breathtaking views. Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc. ... more   less 
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Also Known As:
Hotel Ur Portofino Urban Sea
Hotel UR Portofino Palma De Mallorca, Majorca

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