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“Absolutely fabulous, can only say fantastic things ....” 5 of 5 stars
Review of Posada Terra Santa

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Posada Terra Santa
Ranked #1 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Sotogrande, Spain
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Absolutely fabulous, can only say fantastic things ....”
5 of 5 stars Reviewed July 24, 2014 via mobile

This hotel is hidden away in the heart of historic Palma, a gem of a city in itself.

From check in the service was second to none, a warm welcome and everything explained, nothing was too much trouble.

The room was sensational, over two floors, and had every amenity you need but keeping the rustic charm of the property.

Cocktails delivered to the roof top pool was a highlight.

I would like to make a special mention of Ana and Oki, probably two of the best hotel staff I have met. Charming, helpful and simply wonderful. The hotel owners have really managed to get a fantastic work force.

I simply cannot wait to go back.

Stayed July 2014, traveled as a couple
Helpful?
2 Thank SotoPD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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589 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
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English first
Whitchurch-Stouffville, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

My wife and I stayed at Posada Terra Santa this past week and we had an amazing time. The staff was very friendly and helpful and the restaurant was amazing. We would stay here again in a heartbeat and we highly recommend it to all who are planning on staying in Palma.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Eymanalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 18, 2014 via mobile

... because if people find out how good and well-run this little pearl is, we will get trouble getting a room there next time around. The hotel is brand new which also is reflected in the interior and the rooms; fresh design, functional rooms, enough space for most, air condition that does not kill you and I could go on and on... It is pretty much all you need and more, and of course at a very central location.

But the real reason why this hotel deserves top score is not the look and feel, it is down to the fantastic staff and level of service they provide. No question goes unanswered, no task is too much and they always do it with a big smile. And talking of big smiles - the biggest smile of them all belongs to the lovely Daisy who runs the reception for most of the time. She really makes you feel at home from day one. Other members of staff is also really fun to be around and helpful (Anna, Thomas etc.).

If you are looking for a personal, small and well-run hotel in Palma, this should be your first choice.

Mr Arli

Stayed July 2014, traveled as a couple
Helpful?
1 Thank 007AWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomás L, Director General at Posada Terra Santa, responded to this review, July 21, 2014
Dear 007AWA,

Thank you so much for the time you took out of your day to share your satisfaction on your holiday experience in our home, it is wonderful to hear that you enjoyed staying with us, because that is always our main goal.

Rooms design was planned in order to achieve the sensation you are describing, so your review has been really heartwarming!

Thank you too for your nice comments about our staff, it is the best reason to keep ourselves motivated!

It will be a real pleasure to welcome you back on your next trip to Majorca and please do not hesitate contact us beforehand to organize every detail of your stay (manager@posadaterrasanta.com).

Tomás López
Posada’s Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
131 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed July 17, 2014

The Posada Terra Santa is a beautiful boutique hotel, situated a 10 minute walk (along lovely narrow streets) from the main Born area of Palma.

It’s only been open two months, however the staff are so professional you’d think it had been open for years.

On entering the property, the manager, Tomas Lopez, immediately came over, introduced himself, shook hands, and asked if we wanted a drink. Such personal service. He then showed us into the outdoor courtyard and sat beside us while he checked us in (no laptop, just him writing down a few notes, which, again, felt very personal).

The rooms are beautiful, as is the rustic interior throughout all of the hotel.

The rooftop area is stunning, with magical views over the nearby rooftops and churches. It has a small swimming pool. You can dial the bar from there and they will bring you drinks.

Breakfast is good. Buffet style, although they have an eggs menu, which they will prepare for you. You can have dinner here too, however we ate a few doors along at Quina Creu (wonderful).

Aside from the beautiful interior, it’s the staff that did it for me. They are so professional (and all so beautiful looking!), very friendly and helpful. I came out of the lift in the morning (on my way to breakfast) and one of them said to me “good morning Tony, happy birthday to you”. Amazing.

It’s a wonderful hotel. I didn’t want to leave.

Go.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomás L, Director General at Posada Terra Santa, responded to this review, July 21, 2014
Dear Tony R

Thank you very much again for choosing Posada during your stay in Palma and also for posting such a good comment about us.

Read your comment has been very satisfying because you have alluded to four of our basic pillars: personal service, comfort, gastronomy and design.

We truly hope to welcome you back soon!

Warmest regards from Palma.

Tomás López
Posada’s Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
5 of 5 stars Reviewed July 16, 2014

My girlfriend and I loved everything about our stay: the decoration of the hotel, the style and tidiness of the rooms, the dedication of the staff. It is rare nowadays to find such hotels where people actually do their best to please the customers. And this actually works! I would recommend it to anyone visiting Palma de Mallorca.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lionel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomás L, Director General at Posada Terra Santa, responded to this review, July 21, 2014
Dear Lionel K,

I would like to take this opportunity to thank you and your girlfriend for your comments, feedback is really important and well appreciated by all of our team in order to improve and continue doing our best.

Thanks for recommending us and also for pointing out our staff’s performance.

Looking forward to welcoming you soon again in our hotel, receive my very best regards from Palma,

Tomás López
Posada’s Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

New boutique hotel in historic Palma. This hotel lies on a quiet, small street and has some big-hotel amenities:

Small basement grotto (sauna and hot pool)
Delicious free breakfast (more than your usual hotel continental breakfast)
Small rooftop pool and deck area
Great service & friendly staff
the hotel restaurant itself is five-star and has delicious dishes that almost make you not want to go out and explore other food options
The rooms are unique, clean and very comfortable
Decor in the hotel and rooms maintains the bones of an old, Spanish hotel in Historic Palma and applies a modern-vintage feel

The stay was great. I have no complaints. On our first day we were meeting by the friendly staff and immediately allowed to enter our room.

This hotel is rather pricey but we were overall impressed with everything we received for the price we paid.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kristina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 14, 2014

Returned today from a majorcan mini break, already wish we were back at the Posada Terra Santa
The Hotel is in a great location, and has an amazing ambience, laid back, the perfect place for a mini break. Central to many great cafes,bars and culture.
The room we stayed in is small, but fine for a few days stay.
The best thing about the hotel is the staff,friendly, efficient,always helpful and smiling.
A special mention for Daisy who we thought was just fab, nothing to much trouble and always going that extra mile that makes the difference to guests.
Well done you guy's for setting the bar high and sailing over it.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Posada Terra Santa

Property: Posada Terra Santa
Address: Posada Terra Santa, 5, 07001 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Spa Hotel in Palma de Mallorca
#1 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Posada Terra Santa 4*
Number of rooms: 26
Official Description (provided by the hotel):
Boutique Hotel Posada Terra Santa 4* has 26 exclusive rooms designed to fulfil the dream of its creators, Ignacio Jiménez and Carmen Cordón, of taking the world of hospitality to the next level by treating each visitor as true guest of honour. ... more   less 
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Also Known As:
Posada Terra Santa Palma De Mallorca, Majorca

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