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All reviews business hotel di parma old town harbour front front desk staff santa catalina area city centre flat screen tv mini fridge walking distance small balcony nice room rooms are clean the bus restaurants and bars would stay again very nice hotel
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Reviewed July 11, 2018

We had a short stay visit to Palma and stayed in the AC Ciutat de Palma. It is centrally located few minutes walk from the marina and 10 minutes walk to the cathedral. The hotel is very modern, very clean and staff very professional and friendly as you would expect from a marriot hotel. Breakfast would be recommended. Hotel had lovely tapas bar next to it and good restaurants few minutes walk from the hotel. Only issue was the parking however we used an underground car park 100m from hotel and only cost 5 euros for whole day. We will definitely return for our next Palma visit. It was a good find.

Room Tip: Higher floors are quieter from traffic.
Stayed: July 2018, traveled with family
Thank mark8001967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel T, Front Office Manager at AC Hotel Ciutat de Palma, responded to this reviewResponded July 30, 2018

Dear mark8001967,

Thank you so much for your feedback. It is a pleasure for us to know that you enjoyed your time in Palma while your stay with us.
We will share your comments with the appropiate team members to continue improving in our daily basis.

We hope to see you back again, whenever your travels bring you back to Palma.

Have a great day!
Best regards,
Hotel AC Ciutat de Palma Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2018

This was a perfectly good hotel that met my needs for the one nighter in Palma (I was on my way t the other end of the island to stay at the AMAZING Park Hyatt Mallorca for 3 days - in short, go there!). I had a perfectly decent room with a nice view of the town and cathedral which is great at night. It was both accessible to the the old town, the marina along the sea and a nice hilly run up to the old castle-- so for me, the location was great. Staff was nice, they recommended a decent restaurant and more importantly were able to secure a vehicle for me when I had lost my drivers license in Madrid (don't ask-- it all worked out and I am lucky that they were able to get a vehicle for me). All in all it's worth the stay-- being without a rented vehcile for reasons already mentioned, it was an easy bus ride from the terminal to 1 block from the hotel. I am no expert on Palma but I found the room adequate, the location outstanding, the breakfast good, the staff warm and helpful. While I don't think this is a great property, it's a perfectly good one that I would stay at again.

Room Tip: A view of the sea was nice, but know bars are across the street in that direction, if you're sensitive to noise.
  • Stayed: May 2018, traveled solo
    • Location
    • Rooms
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel T, Front Office Manager at AC Hotel Ciutat de Palma, responded to this reviewResponded July 30, 2018

Dear John S,

Thank you so much for your feedback. It is a pleasure for us to know that you enjoyed your time in Palma while your stay with us.
We will share your comments with the appropiate team members to continue improving in our daily basis.
We hope to see you back again, whenever your travels bring you back to Palma.

Have a great day!
Best regards,
Hotel AC Ciutat de Palma Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2018

This feels exactly like the AC experiences in Spain (like Valencia)-- even down to the lobby perfume! Front desk staff could be a bit better trained in concierge (i.e. best restaurants, what to do) when orienting visitors to the area-- I was told to just walk and find "tons of restaurants" (which is true but so much is just expensive pizza and tourist food). Wifi worked, and 3pm late checkout available and they kindly ordered cabs and held bags when needed.

Stayed: July 2018, traveled on business
Thank wandersmuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel T, Front Office Manager at AC Hotel Ciutat de Palma, responded to this reviewResponded July 30, 2018

Dear wandersmuch.

Thank you so much for your feedback. It is a pleasure for us to know that you enjoyed your time in Palma while your stay with us.

We will share your comments with the appropiate team members to continue improving in our daily basis.

We hope to see you back again, whenever your travels bring you back to Palma.

Have a great day!
Best regards,
Hotel AC Ciutat de Palma Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2018 via mobile

Used Marriott Reward points for a four night stay. The no.1 bus from the airport was cheap and dropped off very near to the hotel. Reception staff were very friendly and helpful, and accommodated our request for a high room. This was to distance ourselves from road noise, since the hotel fronts a very busy road junction. Definitely a business hotel, there is no garden or outside space to relax, apart from a small courtyard and bar. It is very modern and could be described as minimalist, but all you need is there, including a superb bathroom. No room safe, but there are safe facilities at reception.

Plenty of bar/restaurants across the road, and tons of them in the area. The hotel is within easy walking distance of the harbour and city centre, which has fabulous attractions and dozens of good restaurants.

Super hotel if you are not fussed about sunbathing.

Stayed: June 2018, traveled as a couple
Thank Snipenose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel T, Front Office Manager at AC Hotel Ciutat de Palma, responded to this reviewResponded July 30, 2018

Dear Snipenose,
Thank you so much for your feedback. It is a pleasure for us to know that you enjoyed your time in Palma while your stay with us.
We will share your comments with the appropiate team members to continue improving in our daily basis.
Safe boxes are now placed at every guest room.
We hope to see you back again, whenever your travels bring you back to Palma.
Have a great day!
Best regards,
Hotel AC Ciutat de Palma Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2018 via mobile

Stopped here for one night and we were not disappointed. Arrived early not expecting to be able to check in, but the very nice man on reception foubd a room for us overlooking the square. Very nice welcome and lots of information provided on the area.

The hotel is situated about a 10 to 15 mins walk from the old town and about 3 mins away from the harbour front.

Room was great, although with our room 207 it was a little difficult to find the slot to activate the lights as the slot was in a very dark corner.

Rooms well maintained and very comfy bed. It was very quiet considering we were facing the square and had a good night's sleep.

Breakfast there was a lovely selection of pastry fruit cheese and cooked food. Service again was great.

The only think that would make the hotel even better would be a pool.

Will definitely stay again and look forward to another visit.

Stayed: June 2018, traveled as a couple
Thank Bigdawguk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maribel T, Front Office Manager at AC Hotel Ciutat de Palma, responded to this reviewResponded June 18, 2018

Dear Bigdawguk,

Thank you so much for your feedback.

It is a pleasure for us to know that you enjoyed your time in Palma while your stay with us. We will share your comments with the appropiate team members to continue improving in our daily basis.

We hope to see you back again, whenever your travels bring you back to Palma.
Have a great day!
Best regards,
Hotel AC Ciutat de Palma Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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