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Reviewed 3 weeks ago

Nice hotel on the outskirts of Palma,Noise from nearby hotel when at the pool and on very busy road.hotel was very clean with friendly staff.Dont thinks this hotel is suitable for younger children.Hotel has a lovely terrace where you can have breakfast overlooking Palma bay

Room Tip: Don't book room at same side as the nightclub
  • Stayed: September 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
2  Thank mayellen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this reviewResponded 2 weeks ago

Dear mayellen m,

I personally would like to thank you for your recent stay with us as well as for the time you took for sharing the feedback about your recent experience at our property on TripAdvisor.com.

I am pleased to read that we completed your expectations with the received service and our breakfast offer - much appreciated. Certainly, I will transmit your compliments to the whole team.

It would be wonderful to welcoming you back again.

With kindest regards from sunny Palma de Mallorca,

Maria Ansalone
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

A wonderful hotel well placed in Palma for shops, restaurants and gallery. Service is of the highest quality, the staff always willing and helpful. rooms are first class and the public areas are second to none. Altogether the perfect hotel for any type of holiday.

Room Tip: Sea view on the front.
  • Stayed: September 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank KayJay524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this reviewResponded 2 weeks ago

Dear KayJay524,

I personally want to thank you for choosing our property during your recent stay at Palma de Mallorca, as well as for taking the time to sharing this amazing feedback with all the TripAdvisor.com users.

It is wonderful to know that you felt so comfortable during the stay with us and that we exceed your expectations - much appreciated.

Many thanks for your kind words about the received service and the room.

We really hope to have the opportunity to welcoming you back again!

With best regards,

Maria Ansalone
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

On a 4 night break we arrived just after 1pm and our room was ready 124 and it was well worth paying the extra for a sea/cathedral view it did not disappoint. Overlooking the bar and breakfast area we worried it might be noisy but with the balcony door closed, curtains drawn and air con on we slept like babies in big comfortable beds, so much so i wanted to take the bed home with me! The whole hotel and rooms are well appointed with plenty of coat hangers, toiletries, towels and even an umbrella!
Pros: as above, friendly staff, location on Marina. Breakfast buffet substantial i defy anybody to not find something. Bircher museli was a revelation to me. Pool service and provision of towels good, no bed reserving.
Cons: Evening Restaurant (see separate review) Melia if you want you guests to eat in house the menu needs to be made more appealing to ALL. felt unwelcome. Price of drinks 14E for a gin & tonic only 6 or 7 just next door.
Next to busy main road, noise by the pool was very evident didnt particularly bother us as we live near a dual carriageway.
Suggestions:
Being a lady of a certain age a hand rail down the steps to both pools would be a great help in terms of safety.
If you want residents to drink in your bars lower your prices a little.

All in all would stay here again.

Stayed: September 2018
1  Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this reviewResponded 2 weeks ago

Dear Amanda G,

Thank you so much for taking the time to sharing your Gran Meliá Victoria experience with all the TripAdvisor.com users.

It is wonderful to know that you enjoyed the time spent at our property and that you felt comfortable in your guest room, at the pool area as well as with the breakfast offer.

Many thanks also for your suggestion regarding the hand rail - our guest feedback is very important for us and we will take it into account for future refurbishments. Furthermore, let me kindly inform you that our prices are laid out according to other five star hotels in Palma de Mallorca.

I really hope that we will have the pleasure to welcoming you back again.

With my best personal regards,

Maria Ansalone
Guest Experience Manager

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Reviewed 3 weeks ago

After spending the first part of our holiday on the other side of the Island we then spent four nights at Grand Melia Victoria in order to experience the city of Palma. The hotel was very comfortable, the service was faultless and the breakfasts were amazing. Our favourite part was enjoying pre dinner drinks on the terrace with the stunning views before heading into town for dinner. The pool was also great. We had particularly chosen this hotel as we wanted to stay somewhere with a good sized pool for a proper swim after spending the day sightseeing in the city.

Room Tip: We had side sea view with perfectly nice view.
  • Stayed: August 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank janemS3114QR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this reviewResponded 2 weeks ago

Dear janemS3114QR,

Thank you so much for choosing Gran Meliá Victoria during your recent stay at the Pearl of the Balearic Islands as well as for taking the time to sharing this wonderful review with all the TripAdvisor.com users.

I am pleased to know that you had a fantastic stay and that you felt very comfortable with the hotel, its breakfast and pool area - much appreciated! Thank you also for mentioning our Victoria Bar and it's stunning views over the port.

We are very much looking forward to welcoming you back again. We will take good care of you!

With my best personal regards,

Maria Ansalone
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Arrival was a little disappointing the view for a side room was over a well worn night club
Service slow we though they were understaffed but each staff member was extremely nice
Breakfast on the terrace was lovely
The bar is lovely as is the pool and the poolside terrace
One may be aware of the road noise but I would go back Thoroughly enjoyed it

Stayed: September 2018, traveled with friends
1  Thank KeithinScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this reviewResponded 3 weeks ago

Dear KeithinScotland,

I personally want to thank you for choosing Gran Meliá Victoria during your recent stay at imperial Vienna as well as for taking the time to sharing this positive feedback with all the TripAdvisor.com users.

It is wonderful to know that you enjoyed so much the breakfast as well as our Bar Victoria and the pool area.

Many thanks also for your kind words about our staff. It will be my pleasure to share your compliments with them.

We are looking forward to welcoming you back again - please be assured that we will take good care of you!

With warmest regards from sunny Palma de Mallorca,

Maria Ansalone
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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