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“pampering par excellence”

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Gran Melia Victoria
Ranked #15 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Reviewed October 16, 2013

Stayed for 6 nights as part of a holiday package. Room & bathroom were of a fair size and the view was across some buildings and up to Castle Belver. We were offered an upgrade to a room on the other side of the hotel with a view across the marina towards the cathedral. We enjoyed this kind of view on a previous visit to Palma and it's certainly worth seeing at least once. The cd player in the room produced no sound and a replacement system was provided very quickly. The reception and restaurant staff were helpful and efficient. Breakfast was of a high standard with plenty of choice. Various hot egg variations were cooked on request. Breakfast could be taken either inside or on a large balcony area -- it was very pleasant to sit outside in the early morning sun and enjoy the view. We used the indoor pool which provided a pleasant experience. Hotel parking was charged at 17 euros per day and while it could be difficult to find parking near to the hotel, we parked for free in the area in front of the hotel --- always seemed to be spaces after 5pm -- early October. General furnishings seemed a bit dated but the hotel had charm and was very comfortable.

Room Tip: 5th floor plus for best cathedral views
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  • Stayed: October 2013, traveled as a couple
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2  Thank Forsyth322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 19, 2013

Dear Guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We are pleased to see that you enjoyed our wonderful terrace and the views that it offers and that the breakfast was a good experience for you as well. It is our aim to make our guests feel pampered all the time.
It is always nice to get positive feedback from our guests.
We value our guests opinions and try to maintain a high standard of quality and service.
Hope to welcome you back to Gran Melia Victoria very soon.

Best regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 13, 2013

This quite simply is 5 * Luxury at its best ! From location - you MUST upgrade to a sea/cathedral vew room ! - breakfast and friendliness of staff , I cannot fault this hotel in any way. And if you want further endorsement of how good this hotel is , the Spanish football team - current World and European champions - also stayed here at the same time as us.

Room Tip: Be sure to upgrade to a sea/cathedral view room
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  • Stayed: October 2013, traveled with friends
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2  Thank NLD186466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 18, 2013

Dear Guest,

Thank you so much for your kind words about our hotel. It is always wonderful to get such positive feedback here in Tripadvisor from our guests.
We always try our best to uphold the standard of service and friendliness here at Gran Melia Victoria.
Great to see that you felt well looked after even though we had the mad rush of the Spanish football team in the hotel. It is our aim to make all our guests feel like they are getting a VIP treatment every day.
We sincerely hope to welcome you back in the near future.

Kind Regards,


Amaia Landeta
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013

We had a one night stay here on the way back to the UK after a bird watching trip in the center of Majorca. We booked the hotel on a special promotion from American Express so can't comment on value for money. What we can say is that the hotel staff were very helpful and professional. We were well looked after even though we arrived at the same time as the Spanish football team, who were playing a match in Majorca the following night.

This is a hotel where you really get the service you expect from a top class establishment. The room was perhaps not as great as some of the more modern establishments we've stayed in recently but it was clean, comfortable and everything worked.

All in all we'd describe this as a very good hotel.

  • Stayed: October 2013, traveled as a couple
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Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 13, 2013

Dear guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination in Palma de Mallorca during your recent holidays and also for making your comments known here on Tripadvisor.
We are pleased with your kind words and would like to thank you for taking the time making your positive feedback known. Even with the mad rush that followed the spanish national football team when you arrived, we are pleased that you felt well atended to. We always try to upkeep our high standard of service and friendliness.
Just to comment that we will be going through a reform period in the beginning of 2014 to upgrade many of our rooms.
We hope to welcome you back in the near future and always welcome any type of suggestions to make our service even better.

Kind regards,

Amaia Landeta
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

An excellent destination for a girls' or couples weekend away .
Luxurious rooms (with Clarins toiletries, a lovely surprise), excellent buffet breakfast which you can eat outside on the sunny terrace overlooking the marina, a pleasant (if slightly long - about 40 mins) stroll along the waterfront to the cathedral which is well worth a visit. The outside terrace is fantastic for relaxing with a drink before or after dinner (with large seated areas for small groups) and the pool is gorgeous with plenty of very comfortable sunbeds and attentive service from the pool bar and restaurant staff. There is even a nightclub in the basement (well soundproofed) if you need that sort of entertainment. The hotel is clean and very comfortable and the staff are helpful....all in all a great place for a few days of rest and relaxation. Room tip : the side sea view rooms are worth the extra money as the views towards the cathedral from the balcony are stunning.

Stayed: October 2013, traveled with friends
Thank Suzane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 12, 2013

Dear guest,

Thank you for taking the time to post your positive comments about Gran Melia Victoria here on Tripadvisor.
We are thoroughly pleased to see that you and your friends had a wonderful stay with us. I can see that you made full use of your weekend in Palma by getting to know our hotel and also the surrounding areas.
Good to see that you enjoyed your rooms and that the cleanliness and service was up to standard. I will surely pass on your comment to our pool and restaurant staff.
It is always our aim to make our guests feel welcome and comfortable and we welcome any type of comment so that we can be on the lookout for what our guests need and want.
We sincerely hope to welcome you and your friends back amongst us in the near future.

Kind regards ,


Amaia Landeta
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

Just returned from a 4 night break in the hotel.
My friend and I were looking for a mini break away from children and work and this was a perfect choice!
Lovely setting near the port with fab views of the sea.
Staff were friendly and efficient and we didn't meet anyone grumpy.
If you can afford an upgrade to a sea-view room then it is worth it. As it happens we wanted to pay extra for a single room each and we were still allocated fairly spacious rooms with double beds.
Bathrooms were well equipped with complementary Clarins toiletries.
Pool area immaculate and towels provided.
Breakfast amazing - worth every penny.
Drinks were expensive - 5 euro's for a soda and lime or cup of tea by the pool... 7.5 euro's for a glass of wine...
Good bus service operated from opposite the hotel for the airport and local beaches.
Would recommend visiting the beach at Puerto Portals, less than 10 mins away.
Used Trip Advisor to choose restaurants and would definitely recommend Torque, La Parada del Mar and our favourite Forn de Sant Joan.

  • Stayed: October 2013, traveled with friends
    • Value
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4  Thank LJSw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 10, 2013

Dear guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We always value our guests opinions and try to maintain a high standard of quality and service. Wonderful to see that you enjoyed the view from your room and also the Clarins products in the bathroom.
We are known for our breakfast service and quality and thank you for commenting on them.
We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel.
We sincerely hope to welcome you back here among us.

Kind Regards,


Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

A very expensive hotel for what it is; facilities are ageing, rooms are OK but dated and tired. Beds not very comfortable and pillows lumpy. Breakfast choice and service the highlight. Nearby sister property Melia Athena (which you have to visit to use Spa and Gym facilities) seemed better value. Some staff excellent, mostly restaurant and porter staff, but a bit of unnecessary attitude in response to reasonable requests from the front desk. 5 stars seems a very generous rating for this hotel. Would not recommend to anyone seeking a quality stay.

Room Tip: choose a different hotel
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  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank pgladv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 10, 2013

Dear Guest,

I would like thank you for taking the time to make your comments known here on Tripadvisor about your recent stay at Gran Melia Victoria.
We would like to inform you that the hotel will be going through a reform period at the beginning of 2014 and we will be upgrading many rooms and parts of the hotel.
We thank you for all your feedback and also for pointing out some of the aspects in your opinion where we can improve. The feedback from our guests are very important so that we can know how to improve and make each stay more exceptional than the previous.
Once again thank you for your comments and we hope to welcome you back here amongst us very soon.

Kind regards,


Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Good hotel but very busy in the morning for breakfast if there is a conferance in the hotel.Nice area out the marine side. not to good out the other entrance.Nice bars but exspensive, nice food lovly pool.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 10, 2013

Dear Guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We are pleased to see that you enjoyed our wonderful terrace and the views that it offers. It is always nice to get positive feedback from our guests.
We value our guests opinions and try to maintain a high standard of quality and service.
Hope to welcome you back to Gran Melia Victoria very soon.

Best regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Palma de Mallorca
#12 Romantic Hotel in Palma de Mallorca
#15 Luxury Hotel in Palma de Mallorca
Price Range: $191 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night. ... more   less 
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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