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“Lovely hotel”

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Gran Melia Victoria
Ranked #17 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Reviewed October 8, 2013

Just returned from a 4 night break in the hotel.
My friend and I were looking for a mini break away from children and work and this was a perfect choice!
Lovely setting near the port with fab views of the sea.
Staff were friendly and efficient and we didn't meet anyone grumpy.
If you can afford an upgrade to a sea-view room then it is worth it. As it happens we wanted to pay extra for a single room each and we were still allocated fairly spacious rooms with double beds.
Bathrooms were well equipped with complementary Clarins toiletries.
Pool area immaculate and towels provided.
Breakfast amazing - worth every penny.
Drinks were expensive - 5 euro's for a soda and lime or cup of tea by the pool... 7.5 euro's for a glass of wine...
Good bus service operated from opposite the hotel for the airport and local beaches.
Would recommend visiting the beach at Puerto Portals, less than 10 mins away.
Used Trip Advisor to choose restaurants and would definitely recommend Torque, La Parada del Mar and our favourite Forn de Sant Joan.

  • Stayed: October 2013, traveled with friends
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4  Thank LJSw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 10, 2013

Dear guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We always value our guests opinions and try to maintain a high standard of quality and service. Wonderful to see that you enjoyed the view from your room and also the Clarins products in the bathroom.
We are known for our breakfast service and quality and thank you for commenting on them.
We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel.
We sincerely hope to welcome you back here among us.

Kind Regards,


Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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918 - 924 of 1,687 reviews

Reviewed October 7, 2013

A very expensive hotel for what it is; facilities are ageing, rooms are OK but dated and tired. Beds not very comfortable and pillows lumpy. Breakfast choice and service the highlight. Nearby sister property Melia Athena (which you have to visit to use Spa and Gym facilities) seemed better value. Some staff excellent, mostly restaurant and porter staff, but a bit of unnecessary attitude in response to reasonable requests from the front desk. 5 stars seems a very generous rating for this hotel. Would not recommend to anyone seeking a quality stay.

Room Tip: choose a different hotel
  • Stayed: October 2013, traveled as a couple
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Thank pgladv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 10, 2013

Dear Guest,

I would like thank you for taking the time to make your comments known here on Tripadvisor about your recent stay at Gran Melia Victoria.
We would like to inform you that the hotel will be going through a reform period at the beginning of 2014 and we will be upgrading many rooms and parts of the hotel.
We thank you for all your feedback and also for pointing out some of the aspects in your opinion where we can improve. The feedback from our guests are very important so that we can know how to improve and make each stay more exceptional than the previous.
Once again thank you for your comments and we hope to welcome you back here amongst us very soon.

Kind regards,


Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Good hotel but very busy in the morning for breakfast if there is a conferance in the hotel.Nice area out the marine side. not to good out the other entrance.Nice bars but exspensive, nice food lovly pool.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Melia Hotels International
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 10, 2013

Dear Guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We are pleased to see that you enjoyed our wonderful terrace and the views that it offers. It is always nice to get positive feedback from our guests.
We value our guests opinions and try to maintain a high standard of quality and service.
Hope to welcome you back to Gran Melia Victoria very soon.

Best regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

This is a great hotel - full of character, very central, great views across the harbour (that cathedral!!). Excellent service ( inc chocolates on arrival, on pillows at night and some lovely petit fours on the last night to thank us for our stay). Room was lovely and the very high level of room service was great to experience. Breakfast was very, good ( thank you Cristina the lovely waitress who couldn't do enough for us ) and the restaurant food ( we ate there on the first night) was lovely). The terrace is a great place to relax and they make a mean margarita and gin and tonic!!, Great sized pool, very relaxing and again very attentive staff. This is a very well run and managed hotel and the quality of the staff made it a lovely week for us on our first visit to Palma.

Room Tip: Great restaurants around the corner - tapa negra for very unusual tapas and a couple of really good...
  • Stayed: October 2013, traveled as a couple
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Thank Keith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 7, 2013

Dear Guest,

I would like to thank you for your kind words about Gran Melia Victoria. It is wonderful to see that you enjoyed your stay here with us and that you made your feelings known on Tripadvisor.
We always strive to uphold the highest standards of service and quality. By making your comments known we can be sure to maintain the high level and also know where we can improve.
We sincerely hope to welcome you back in the near future.

Kind Regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

Location was good for central Palma and well served by buses both to local beaches and airport etc. Size of rooms were good as were the views. Good management of the pool area to avoid the usual 'early morning saving the bed for the day' escapade. However....... That is where the good experience ended!

Dated in its decor, pool shuts too early at 6pm and loses sun early at the time of year we were there (Sept). Can't believe the poor level of facilities, the indoor pool was no more than a plunge pool, the gym was in full view of everyone and consisted of three pieces of equipment and the noise from the road was far from relaxing. Why don't they at least grow a hedge between the road and the sunbeds? My greeting was ok but took ages to secure my luggage which had valuables inside! At one time was mixed up with travellers exiting the hotel. Glass of Cava of arrival nice touch although when my friend checked In later the receptionist could not be bothered to repeat the gesture, despite assurances to the contrary. In summary a low end 4 star in my opinion and way to expensive, tonic water €6 and G&T €15!! Result? In summary a luke warm ambience,leaving me feeling a little empty if I'm honest on an otherwise excellent break to Palma

Stayed: September 2013, traveled solo
1  Thank Duffy34217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 10, 2013

Dear Guest,

I would like thank you for taking the time to make your comments known here on Tripadvisor about your recent stay at Gran Melia Victoria.
We thank you for all your feedback and also for pointing out some of the aspects in your opinion where we can improve. The feedback from our guests are very important so that we can know how to improve and make each stay more exceptional than the previous.
Once again thank you for your comments and we hope to welcome you back here amongst us very soon.
Kind regards ,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

great hotel lovely room with a seaview. Glad we upgraded on arrival. bed was comfortable and room was clean - it even had a vestibule. Towels were changed twice a day beddingchanged whenever requested. Good choice at breakfast and eggs prepared fresh to order. Pool area clean and restful. Every member of staff was friendly and attentive - booking restaurants for us ordering taxis etc. Chose to taxi to town as it was too hot and the taxis were plentiful and fast.. commendable hotel

Room Tip: seaview a must high floor
  • Stayed: September 2013, traveled as a couple
    • Value
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Thank oopsidoneitagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 5, 2013

Dear guest,

We would like to thank you for your preference in selecting our Gran Meliá Victoria for your vacation, as well for taking the time to tell us about your recent experience.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that their comments have been forwarded to the various Departments of the Hotel and the staff, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests.

We hope to have the pleasure to welcome you again at your second home, the Gran Meliá Victoria.

Best regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

We stayed 4 nights. WE enjoyed wonderful weather which is always a great start. Our room on 6th floor with great views of the bay and cathedral was generously sized with a small but adequate balcony. It was extremely well equipped and the decor was excellent.

This is a large hotel with a wide range of upscale facilities. The pool area is a great place to relax and have a late afternoon 'sharpener'. Inside there are lots of places to sit in peace.

The restaurant serves very good meals in the evening. We ate on the terrace and enjoyed 2 lovely evenings, the second of which was blessed with the unexpected and quite extraordinary sight of the harvest moon rising surprisingly quickly beside the cathedral in salmon pink before gradually returning to its normal appearance as it rose.

The staff were attentive, friendly and helpful. Breakfast was great.

These people know how to tun a hotel and what facilities you need.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RXMcL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded October 5, 2013

Dear guest,

We are delighted to hear that your stay at the GranMeliá Victoria was an enjoyable one. We continously strive to deliver high standarts and to ensure that all our guests leave with only good memories.

We hope to have the opportunity to welcome you back in a not too distant future.
Kind regards,


Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Palma de Mallorca
#9 Family Hotel in Palma de Mallorca
#12 Romantic Hotel in Palma de Mallorca
#17 Luxury Hotel in Palma de Mallorca
Price Range: $164 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night. ... more   less 
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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