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“Gastronomic experience”

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Gran Melia Victoria
Ranked #16 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Gastronomic experience”
5 of 5 bubbles Reviewed April 21, 2013

After staying in many Sol and Melia hotels this was our first time in a Gran Melia. It really lived up to its 5 star rating. From the moment you arrived you were pampered. Reception staff were excellent and arranged an upgrade to a front room overlooking the marina and the beautiful cathedral. It really pays to be a Gold MaS card holder. The porter showed us all the room controls for operating all the lights and three layers of automatic curtains. The restaurant staff are exceptional, nothing is too much trouble. The quality of food can not be overstated and the staff were always ready to answer any questions. They even told us how to make Tapenade, which we had never had before. For the uninitiated, like me, it is a puree of black olives, anchovies, mushrooms and garlic.Delicious on bread rolls or toast. A wonderful experience.

Room Tip: Worth paying for a front room facing the cathedral.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this review, April 23, 2013
Dear David W,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Assuring you of our best attention to your wishes,

Kind regards,


Amaia Landeta
Quality Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (400)
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Retired of Sussex
Level Contributor
64 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed April 20, 2013

We stayed at Gran Victoria for 7 nights .we arrived early and our room was ready. the receptionist said as we were MAS members we were getting an upgrade which meant we gained a balcony but when I looked in the room it overlooked the nightclub next door so we paid an extra 25 euro's a night and had a lovely view of the Cathedral from our balcony. Staff are excellent nothing is too much trouble , the food in the restaurant is excellent, the pool area is perfect. I loved the hotel and would book this hotel again .

Room Tip: Request a room on a high floor as the views are amazing
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Palpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaia L, Public Relations Manager at Gran Melia Victoria, responded to this review, April 23, 2013
Dear Palpy,

We would like to thank you for your preference in selecting our Gran Meliá Victoria for your vacation, as well for taking the time to tell us about your recent experience.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that their comments have been forwarded to the various Departments of the Hotel and the staff, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests.

We hope to have the pleasure to welcome you again at your second home, the Gran Meliá Victoria.

Sincerely,

Amaia Landeta
Quality Manager
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 11, 2013 via mobile

A beautiful hotel situated on the harbour front. Though away from the main shopping area and the cathedral we really enjoyed our stay. Breakfast gave great options to relax in the morning sun on the terrace while tucking into a delicious omelette.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Fern30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, April 13, 2013
Dear Mr. Fern30,

Thank you for taking the time to tell us about your experience. Positive feedback such as yours demonstrates that our daily effort to make all our Guests feel welcome is worthwhile.
Please do not hesitate to welcome us in the near future in order to enjoy the wonderful weather of Mallorca and we assure you of taking a good care.

Kindest Regards,
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Burnley, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

My husband booked me a surprise stay, it was fabulous and a birthday treat I will remember with fondness. The staff are very attentive, the food good, although very expensive, the room had lots of character and the views over the sea and yachts were amazing.

Room Tip: We had a room with a small balcony but not a sea view, that was offered for 40EUR but we declined, o...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank L2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, April 13, 2013
Dear L2013,

We are delighted to hear that the Gran Meliá Victoria has been for a surprise stay and that you keep the positive memories of it with fondness. We would like to thank you for s haring your impressions with us.

We appreciate that you have recognized our Staff´s dedication and attention. We hope we will have to opportunity to welcome you and your husband in the future.

Warm greetings from Palma de Mallorca.
Sincerely,
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London, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

Stayed here several time over several years. Never had to complain about anything. This hotel really des exude quality and luxury at every level without at all being pretentious. Its discreet, courteous and caters very well for the discerning guest.

The only worry s arriving by taxi, you wonder where you are being driven.. Some of the back streets around the hotel are a little rough, but don't worry, when you enter the hotel, you soon regather your composure!

This hotel really does look after you well, the breakfast is wonderful, especially if you can get an outside table. The views front front are awesome, but traffic noise s a constant din. This is only a minor negative, overall this hotel is very, very good and have no fear about booking, you will enjoy it.

Room Tip: Front cathedral view a must
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  • Stayed June 2012, traveled with family
    • Value
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Helpful?
6 Thank LWDOTCOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, April 7, 2013
Dear LWDOTCOM,

It is a true pleasure to receive such positive feedback especially from the Guests that have visited Gran Meliá Victoria already several times. We would like to assure you that we have passed on your positive comments to our team, since it is what makes our work and dedication worthwhile.

We are proud to inform you that our establishment is now 100 years old and that is what explains its privileged position on the Bay of Palma. However, regarding your comments about the back surroundings that in the past used to be equally privileged and well maintained, we admit that it is unfortunate that these are the ones that lost their status throughout the years. We are unable to contribute directly to the improvement of its image and structure but we assure you of providing you with an unforgettable experience each time while staying at the Gran Meliá Victoria.

Once again, we thank you for your comments and we are looking forwards to welcoming you back.

Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed April 5, 2013

This is a very well appointed hotel. It is situated a little way out of the main town but has a beautiful outlook over the marina towards the cathedral. You have to pay a little extra to guarantee this view but it is worth it. However, it is as well to be aware that the balconies are east-facing so if you want to catch the sun going down with an evening drink then that is not an option. Also, there are no awnings so when the sun does catch the balcony it can become very hot. The bedrooms are very comfortable and spacious. There was some noise from the street as Palma is a party town and the hotel is right next to a nightclub but we did not find it too distracting. The lobby and central hotel areas are to a high standard and the staff are friendly and helpful. We did not eat in the hotel so cannot comment on the food. The indoor swimming pool is very small and did not look especially inviting. The outdoor pool seemed to be very much better but it was too cold at Easter for us to swim. The hotel offer a town car service to and from the airport and this worked very well although it is quite a bit more expensive than a taxi [which seemed to be plentiful].

Room Tip: Probably the room to choose for the most enjoyable stay would be one of those with a balcony overloo...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank SlowDance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, April 7, 2013
Dear SlowDance,
Thank you very much for sharing your impressions regarding your visit at the Gran Meliá Victoria. We are delighted to hear that you have enjoyed the service and attention we have provided.
Your suggestions and opinions are of a high importance to us because they help us to improve our offer. We are glad that you haven´t experienced any inconvenience of the noise during the night and that that you enjoyed your Premium Accommodation distinguished by spacious terraces overlooking the magnificent Bay of Palma.
We hope to have the opportunity to welcome you back in the future.

Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed April 4, 2013

Stayed for 4 days over Easter. Temp was 27 degrees when we arrived but no air con, quite ridiculous in 5 Star hotel. Our lovely room on front overlooking Marina and Cathedral was noisy as we had to keep the Balcony door open as room was too hot, ridiculous! The hotel is noisy because it is right next door Tito's nightclub probably the most popular in Palma. Cooked breakfast not up to scratch but lovely views from terrace. Drinks far too expensive. Staff very good apart from officious reception staff who really need to up their game . We are members of Melia Sol loyalty program but unlikely to stay here again as much better options available in Palma.

Room Tip: Front Rooms have lovely views but may have night club noise. Make sure a/c is working
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dansdad51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, April 6, 2013
Dear dansdad51,

Thank you for taking the time to tell us about your recent experience at the Gran Meliá Victoria.
We would like to offer our apologies for not meeting your expectations and assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended.

For your information the hotel offers both heating and air conditioning; however the general system allows us to adapt to the exterior temperature and offer either one of the two options. Specifically, during the Easter weekend the daily temperature in Palma was between 21´C during the day but it was dropping down to 12´C during the night. Normally in these circumstances we offer heating because most of our Guests demand it. We apologise for the inconvenience you have experience during your stay.

We do appreciate your comments as they help us to improve. We remain at your entire disposal.
Kind regards,
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Additional Information about Gran Melia Victoria

Property: Gran Melia Victoria
Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Palma de Mallorca
#9 Family Hotel in Palma de Mallorca
#12 Romantic Hotel in Palma de Mallorca
#16 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night. ... more   less 
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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