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3 - 8 of 453 reviews
Reviewed June 3, 2018

We took a group of 51 people here in May 2018 to stay for two nights and, without exception, every one of them was fulsome in his (her) praise of the standards of accommodation, comfort, and service at this hotel.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank L9816MYbobr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2018

As members of the Silver Marriott Rewards Program, we always look for hotels from this chain. AC hotels are great choice and this particular hotel has an impressive most helpful staff. I was in touch with them ahead of our stay and the communication was outstanding
Highly recommended.

Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank bgillat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2018 via mobile

Very cute and quiet. Awesome breakfast. Walking distance from pedestrian area with all the shops and restaurants. Underground Parking available. Access to hotel by car not easy because you have to drive through a very large pedestrian area bording the hotel.

Date of stay: February 2018
Trip type: Traveled with family
Thank OlivierAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2017

I see most reviews do not rate this hotel very high, those guys are full of bologna!, but I think is was great. Just where we wanted to be, outstanding room with a wonderful view, nice rate and a good meal to boot! I'd recommend this hotel to anyone..Secure parking, at a reasonable rate, Friendly and helpful staff. Easy going all the way!

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank markreilly282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2017 via mobile

Hotel nice and clean and presentable
Room was presented well, not especially big. Looked like it had a refurbishment. Bathroom modern and clean
Check in was painful and took for ever with 1 member of staff
Service in the bar and restaurant was terrible. Again 1 person serving everybody and therefore took an eternity

Date of stay: November 2017
Trip type: Traveled on business
Thank StuartTruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga M, Director General at AC Hotel General Alava, responded to this reviewResponded November 15, 2017

Dear Customer,

Thank you very much for sharing your experience at AC Hotel General Álava.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the long wait . We have shared your feedback with the appropriate hotel teams to ensure we size the staff accordingly so this was an isolated issue that is corrected moving forward.

We hope to have an opportunity to better your experience with us whenever your travels bring you back to Vitoria.

Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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