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“Smelly, poorly located, no internet, NOT NEW”
1 of 5 bubbles Review of Hesperia Donosti

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Hesperia Donosti
London
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Smelly, poorly located, no internet, NOT NEW”
1 of 5 bubbles Reviewed September 21, 2011

This hotel provides NO value for money. It is poorly located in relation to San Seb. It is by a very, very noisy road. Breakfast isn't included. The internet does not work in the rooms (as stated on my booking confirmation) and even in the lobby my search engine gave up as it was so slow. The worst problem was the smell. The carpets are filthy and the stink of them permeates the hole hotel. It is very cynical that they do nothing about this and continue to advertise 'free internet, great facilities, brand new hotel, excellently located' etc. I rarely write reviews, but this hotel provided such poor money to value experience that I feel obligated to warn people off it. Stay in a hostel in town - it will be far more enjoyable.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BecGtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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462 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Israel
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 14, 2011

As the hotels in the city had a outrageous price per night, we decided to try for once to book a hotel a little bit far from the city. This decision was proven right (but usually we do prefer to pay a bit more and stay in the heart of the city). In this case there is a bus just across the street from the hotel which takes you in 15 minutes to the city center. The hotel is small and modern and seems to offer for a businessman more services than to a family but for one night it was sufficient for us...

  • Stayed September 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dannyalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
119 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 bubbles Reviewed June 10, 2011

You may feel bad to be far from city center, in a city like SanSebastian. Its a basic hotel, not offering any extra.
The rooms are spacious with a balcony but you just watch a university building not the beautiful coast of SanSebastian.

The taxi takes about 15 minutes to the city center.
If you are not travelling to SanSebastian frequently, you should choose a hotel to feel the atmosphere.

Stayed May 2011, traveled on business
Helpful?
Thank meetjoeblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed May 26, 2011

I stayed for 2 nights in May 2011.

This hotel is run down, corridor carpet cleaned last in the last century, and is definitely not a 4 star.

The worst of all, it is a building located on an 'island' between 3 highways, with 6 lines in one case, with cars passing all night. it is 15 min by bus to the center of the city, and although the connection is easy it only runs till 23.30, so with the Spanish dinner timetable you will have to use the taxi. Honestly, i do not get why in such a beautiful and green place at the sea you need to face highways. do not spoil your stay by going there!

the breakfast is good, the check in efficient, the bed ok. only one place (tavern) walking distance to go for dinner.

Stayed May 2011, traveled on business
Helpful?
Thank AnnaandMicha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leusden, The Netherlands
Level Contributor
231 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 bubbles Reviewed July 26, 2010

San Sebastian Hesperia Donosti
Nh with its sister hotels the same site where you can book it sounds like expect honesty in any case because what does the text on the NH Hotels: Hesperia Donosti
I quote, "The Hesperia Donosti is a great new hotel and as you might expect, this hotel offers guests excellent service and facilities. Wireless Internet access in rooms, air conditioning, minibar and satellite TV (most of the channels did not!) Are just a few of the possibilities you stay with us as memorable as San Sebastian will make itself. "Unquote
Well do you think a Splinter NEW hotel, but I think it's too dirty to tackle stains in the carpet (3rd floor), cards no longer work at the garage, intercom at the garage does not. Cracks in the night curtain, a gray old towels in my opinion. One real hotel room bed. In short once but never again, a few weeks before the NH slept few miles away which was better and the price did not help. Oh yes the man behind the counter, OK guy! My room 305 has a terrace, sitting outside in the evening, but the outdoor seats are so dirty because I dare not, a pity!

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FredvdFlier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
206 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed October 4, 2009

We had a great time at this hotel. The location is easy to find and it is just out of the rate race of the middle of the town. The bus stop into the city takes 10-12 minutes (catch bus 5 or 25) and the bus stop is right outside the hotel. It's EASY!!!

The hotel is spotless and the facilities there are top notch. Furthermore, the staff there are the most professional that i had encountered in Europe. Especially a young guy by the name of Gongaza. He took the time out and helped us book Real Madrid tickets for the next day, then give us detailed instructions on how to get to the ground. He's a champion.

Would recommend this place to anyone.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank urbancrusader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portsmouth, uk
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 10, 2008

Very pleased with the hotel and decor. The service was great - really friendly staff and helpful. The room was lovely - the only down side was that the linens only got changed when we actually asked for them to be.
The breakfast was ok - typical buffett style. Im sure if we went during busy time that the hotel would be much better. It seems more of an executives hotel rather than a family hotel.
Very good bus services, with a bus stop right outside the hotel, and not far from the main supermarket (20 mins).

  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank yaminim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuque I, Director General at Hesperia Donosti, responded to this review, July 23, 2015
Hello!

Thanks for your comment about your experience in the hotel Hesperia Donosti.

We are pleased to see our customers leave satisfied with the service we provide.

We will love to meet you again on future visits to San Sebastián.
Yours faithfully.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hesperia Donosti

Property: Hesperia Donosti
Address: Avda. Zarautz, 120 | Lorea, 20018 San Sebastian - Donostia, Spain
Phone Number:
Location: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Sebastian - Donostia
#10 Business Hotel in San Sebastian - Donostia
#11 Family Hotel in San Sebastian - Donostia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hesperia Donosti 4*
Number of rooms: 45
Official Description (provided by the hotel):
Let the comfortable and relaxed Hesperia Donosti hotel be your base for exploring and discovering San Sebastian and its beautiful seafront. ... more   less 
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Also Known As:
Hesperia Donosti Hotel San Sebastian - Donostia
Hesperia Donosti San Sebastián Donostia

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