A comfortable hotel with courteous staff -- and thank goodness for the free shuttle! The breakfast buffet was generous; the bar area was large and comfortable. We stayed here as part of a 50th wedding anniversary trip, and the hotel surprised us with a bottle of champagne on our first night.More
Booking.com
Booking.comBooking.com
A 30 minute walk away from the old centre. Used by groups so can get busy. Generally good with polite and friendly staff. Pool access is via the main entrance which is not brilliant and parking is quite expensive.
Dear guest,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
We also appreciate your words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand, Please rest assured we have taken good note of your remarks related to the parking prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Best regards,
The Hotel Management
Barceló Costa Vasca
A shuttle bus was provided from 14.00 each day to get guests to and from the town so management is fully aware it is not 0.7 kms from the town centre. Our room and the restaurant were good although other guests were complaining about their room.
Dear guest,
Thank you for the time you took out of your day to share your comments regarding your stay in our Barceló Costa Vasca hotel.
We sincerely regret reading that our location did not meet your expectations although we have provided free for guests during this season, our shuttle service to La Perla. As you comment, we know that there is 30 minutes’ walk to the old town. For a future occasion, we recommend you to visit our website Barcelo.com, where you can find a map with our exact location and distances, or contact to our call center from where our agents will be able to offer you a personalized booking guide and help you to have all the information you need.
On the other hand, thank you for pointing out the comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests. We are therefore very pleased to read that you were satisfied with yours.
Finally, at Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, therefore our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon.
Best regard,
The Hotel Management
Barceló Costa Vasca
It’s a very well presented hotel and rooms are very nice. Only let down was location. If you are renting a car location is ok, however if planning on walking from it to town it is not ideal. Food at the hotel is reasonable priced. Would definitely recommend joining their loyalty programme.
Dear Raúl,
First and foremost, we would like to thank you for choosing our Barceló Costa Vasca Hotel for your visit to San Sebastian and for recommending “My Barcelo” to the travel community of TripAdvisor, this is undoubtedly the best reward for us all.
We understand that Barceló Costa Vasca might not be the best location for your stay, we are in a quiet area, 30 minutes walking to the historical center, that´s the reason we offer a transport service for our clients, which allows them to visit the city quickly and comfortably, we lament you didn´t enjoy it.
Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours.
Again, we thank you for this kind review of our hotel and we look forward to serving you again in the future.
Best regard,
The Hotel Management,
Barceló Costa Vasca
Barcelo Costa Vasca is a modern, efficient hotel, with very clean, comfortable and quiet rooms. On top of that, it is only a 5 minute walk to San Sebastian's beach and promenade, and another 20 minutes walk to the historic district. They also offer a free shuttle that gets you within about 10 minutes of the historic district.
Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Costa Vasca hotel and are delighted to read that we were able to match your holiday expectations.
We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in San Sebastian, walking along the bay, or using our transport service, which it´s free for our guests during this season.
We want also to thank you for pointing out the design, comfort and cleanliness of our installations. As this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms daily.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Best regard,
The Hotel Management
Barceló Costa Vasca
On Booking.com ( I haven't looked at the other sites) it is stated this place is .7 km ( or 700m) from the town centre. That is simply wrong. It might be a shortish walk to the beach, but to the real downtown San Sebastián near the river, it's a good couple of km, and not many of us want to walk back that far ( uphill) after dinner etc. It's a modern hotel, indeed it's a conference hotel, it's nothing like visitors to SS might be thinking of.
We stayed one night and moved out, another couple was trying to do likewise.
Having said all that, apart from very patchy WI Fi, the place is comfortable. A shuttle bus takes one downtown, but the return shuttle ends at 21.40. We ate in the dining room where, I must say, the food was excellent.
Dear guest,
We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.
We would like to thank you for your comment about the location of the hotel published at booking, as we want to take the opportunity to detail the information for future guests. At the initial description, you can read that there is a half hour walk to the city center. The distances that are specified to the centric points are: Concha beach: 700m and historical center: 1,7 km and both references are correct. In addition, we want to explain that the walk of the Concha Beach begins in the Miramar Palace (700 m from the hotel) and ends at the Town Hall (2.2 km from the hotel).
The access to our Wifi service may be slower during peak hours when many guest’s login to our network, nevertheless we will pass on your comments to our technical department for revision and improvement.
On the other hand, we are very pleased to read that you did like the room we accommodated you in and our facilities, and you found it to be clean and comfortable at all times.
Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.
Best regard,
The Hotel Management
Barceló Costa Vasca
