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287megw
Peniche, Portugal

No where near the centre of town as advertised.

2.0 of 5 bubblesReviewed Sep 26, 2017
A shuttle bus was provided from 14.00 each day to get guests to and from the town so management is fully aware it is not 0.7 kms from the town centre. Our room and the restaurant were good although other guests were complaining about their room.
Date of stay: September 2017
Trip type: Traveled as a couple
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Barcelo Hotels & Resorts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bcostavasca, General Manager at Barceló Costa Vasca, responded to this review
Responded Sep 30, 2017
Dear guest,

Thank you for the time you took out of your day to share your comments regarding your stay in our Barceló Costa Vasca hotel.

We sincerely regret reading that our location did not meet your expectations although we have provided free for guests during this season, our shuttle service to La Perla. As you comment, we know that there is 30 minutes’ walk to the old town. For a future occasion, we recommend you to visit our website Barcelo.com, where you can find a map with our exact location and distances, or contact to our call center from where our agents will be able to offer you a personalized booking guide and help you to have all the information you need.

On the other hand, thank you for pointing out the comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests. We are therefore very pleased to read that you were satisfied with yours.
Finally, at Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, therefore our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon.

Best regard,

The Hotel Management
Barceló Costa Vasca

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Show reviews that mention
All reviews barcelo hotel nice hotel old town outdoor pool per day town centre lovely walk minute walk hotel is located residential area wi fi excellent breakfast underground parking comfortable rooms beautiful city the bus la concha
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Reviewed September 21, 2017

It’s a very well presented hotel and rooms are very nice. Only let down was location. If you are renting a car location is ok, however if planning on walking from it to town it is not ideal. Food at the hotel is reasonable priced. Would definitely recommend joining their loyalty programme.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Raul27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bcostavasca, General Manager at Barcelo Costa Vasca, responded to this reviewResponded September 23, 2017

Dear Raúl,

First and foremost, we would like to thank you for choosing our Barceló Costa Vasca Hotel for your visit to San Sebastian and for recommending “My Barcelo” to the travel community of TripAdvisor, this is undoubtedly the best reward for us all.

We understand that Barceló Costa Vasca might not be the best location for your stay, we are in a quiet area, 30 minutes walking to the historical center, that´s the reason we offer a transport service for our clients, which allows them to visit the city quickly and comfortably, we lament you didn´t enjoy it.

Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours.

Again, we thank you for this kind review of our hotel and we look forward to serving you again in the future.

Best regard,

The Hotel Management,
Barceló Costa Vasca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2017

Barcelo Costa Vasca is a modern, efficient hotel, with very clean, comfortable and quiet rooms. On top of that, it is only a 5 minute walk to San Sebastian's beach and promenade, and another 20 minutes walk to the historic district. They also offer a free shuttle that gets you within about 10 minutes of the historic district.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank OutdoorsEnthusiast12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bcostavasca, General Manager at Barcelo Costa Vasca, responded to this reviewResponded September 22, 2017


Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Costa Vasca hotel and are delighted to read that we were able to match your holiday expectations.

We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in San Sebastian, walking along the bay, or using our transport service, which it´s free for our guests during this season.

We want also to thank you for pointing out the design, comfort and cleanliness of our installations. As this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms daily.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regard,

The Hotel Management
Barceló Costa Vasca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017

On Booking.com ( I haven't looked at the other sites) it is stated this place is .7 km ( or 700m) from the town centre. That is simply wrong. It might be a shortish walk to the beach, but to the real downtown San Sebastián near the river, it's a good couple of km, and not many of us want to walk back that far ( uphill) after dinner etc. It's a modern hotel, indeed it's a conference hotel, it's nothing like visitors to SS might be thinking of.
We stayed one night and moved out, another couple was trying to do likewise.
Having said all that, apart from very patchy WI Fi, the place is comfortable. A shuttle bus takes one downtown, but the return shuttle ends at 21.40. We ate in the dining room where, I must say, the food was excellent.

Room tip: If u have your own car, it may be worthwhile
Date of stay: September 2017
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank Ian D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bcostavasca, General Manager at Barcelo Costa Vasca, responded to this reviewResponded September 19, 2017

Dear guest,

We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.

We would like to thank you for your comment about the location of the hotel published at booking, as we want to take the opportunity to detail the information for future guests. At the initial description, you can read that there is a half hour walk to the city center. The distances that are specified to the centric points are: Concha beach: 700m and historical center: 1,7 km and both references are correct. In addition, we want to explain that the walk of the Concha Beach begins in the Miramar Palace (700 m from the hotel) and ends at the Town Hall (2.2 km from the hotel).
The access to our Wifi service may be slower during peak hours when many guest’s login to our network, nevertheless we will pass on your comments to our technical department for revision and improvement.

On the other hand, we are very pleased to read that you did like the room we accommodated you in and our facilities, and you found it to be clean and comfortable at all times.

Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

Best regard,
The Hotel Management
Barceló Costa Vasca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017

The hotel is efficient. Nice room and a large outdoor pool. However, the restaurant lacks atmosphere and gives a cold impression. The breakfast room is not cozy. However, the breakfast buffet and cooked eggs similar to five star hotels. 3 km walk to the old town. However, nice walk along the beautiful beach. Overall good value, but we will not stay there again.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank straume
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
-XperienceManager-, General Manager at Barcelo Costa Vasca, responded to this reviewResponded September 18, 2017

Deat Guest,

In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

We are very pleased to read that you did like the room we accommodated you in and we are glad you enjoyed the beauty of our pool area. it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious dishes. We are also happy to read that you enjoyed the nice walk form our hotel to the city center along La Concha bay.

Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

Best regards,

The Hotel Management
Barceló Costa Vasca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2017

Top hotel, friendly staff, and walking distance to the beach. Great combination of location, comfort, convenience and services. The mini van shuttle is very convenient as they take you to downtown and you can have a couple drinks without worrying about driving. Parking both indoor and outdoor is very convenient.

Date of stay: September 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank AndreBarake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
-XperienceManager-, General Manager at Barcelo Costa Vasca, responded to this reviewResponded September 18, 2017

Dear guest,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are glad to read that you had the opportunity to enjoy our free shuttle services to the city center.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel during your stay in San Sebastian. We look forward to welcoming you back again very soon.

Best regards,

The Hotel Management
Barceló Costa Vasca



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