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All reviews the bus walk along the river minute walk old town nice hotel direct access bilbao airport convenient location free wifi business hotel cleaning staff air con nice walk comfortable beds nice breakfast couple of nights tapas
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Reviewed April 21, 2019 via mobile

Booked the hotel during Easter weekend where San Sebastián prices are over the roof. Very positively surprised with the value for money with this hotel - spacious room, view to the river, location at the river with very nice walk to the city (about 20 min). Reception with friendly service and good English

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Lkolaiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silken A, Director de Relaciones con Clientes at Silken Amara Plaza Hotel, responded to this reviewResponded April 29, 2019

Dear Leo k
Thank you for staying at Silken Amara Plaza Hotel and for taking the time to share your kind review with us.
We appreciate your recognition and are glad that our staff , and our convenient location were able to make your stay so enjoyable.
We look forward to welcoming you back in the near future.
Best regards from Donostia - San Sebastian ¡!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2019

Stayed here four nights. Room was nice enough but lacked a coffee maker. Breakfast was good. Bed was comfortable. Restaurant was not great and offered only a set menu. Location was okay but obviously a function of your business needs.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Jackinbama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silken A, Director de Relaciones con Clientes at Silken Amara Plaza Hotel, responded to this reviewResponded April 23, 2019

Dear guest,
Thank you very much for your stay and for the time you have spent in sharing your opinion about the experience at the Silken Amara Plaza.

Your review helps us to continue working with motivation and we take note of your comment to continue improving.
Do not hesitate to contact me if you need anything, it will be a pleasure to help you.

Kind regards,
Silken Amara Plaza Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2019

I stayed 3 days (two nights) in this hotel. The weather could anyway be better. It was raining.

Big hotel close to the river only 10 minutes walk from the Amara Donostia train station. Bus nr 28 from neighboring street ( max. 5 minutes walk from the hotel) goes to Boulevard, an area close to beach ( La Concha) with lot of shops, cafes, bistros and restaurants. It takes 10 minutes.

Rooms are spacious, well-equipped, you sleep well in the bed. Well-assorted breakfast and you won't leave hungry! One minor ting however - it would be nice with tea/coffee in the room.

There's a good bistro in the back of the hotel. I didn't try this hotel's restaurant but it has very good renomme.

I can clearly recommend this hotel. Thanks a lot to Alvaro at the desk for all the help and excellent advices concerning shops and how to get to different places.

Date of stay: April 2019
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank litCopenhagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silken A, Director de Relaciones con Clientes at Silken Amara Plaza Hotel, responded to this reviewResponded April 23, 2019

Dear litCopenhagen,
Thank you very much for including Silken Amara Plaza Hotel during your travel plans. We appreciate you for taking the time to evaluate your stay and rate us with top score.
We love to see our customers leave satisfied with the service we provide and we would love to have you with us again
Your review helps us to continue working with enthusiasm and motivation.
Thank you very much again and see you soon!
Best regards.
Hotel Silken Amara Plaza

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Reviewed March 28, 2019

Everything was just perfect: the room was very nice: big, nice decoration, clean, comfortable... the receptionists were very kind and helpful. The parking was very good and they allowed us to leave our car there for the rest of the day after our checking out. the location is not so bad: it is in a nice, open, quiet area by the river, and it is at a 18/20 minutes walking distance from the city centre,. Breakfast is fabulous, specially if you have a sweet tooth...

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank milyalonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silken A, Director de Relaciones con Clientes at Silken Amara Plaza Hotel, responded to this reviewResponded March 29, 2019

Dear Milyalonso
We want to thank you the time you have spent in sharing your opinion about the experience at the Silken Amara Plaza.
We love to see our customers leave satisfied with the service we provide and we would love to have you with us again
Your review helps us to continue working with enthusiasm and motivation.
We hope to see you again on future visits to San Sebastián and feel free to contact us for anything you need, we will be happy to help you.
Thank you very much again and see you soon!
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2019

This hotel was good. Located 10 minutes from the touristic center of the town, which should be considered if you like being at the center of all the fun)) The only thing that I had complains about is that our towels were not changed at all 3 nights of our stay. But the good thing is a very friendly staff. Thank you for a great vacation.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Evgenij_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silken A, Director de Relaciones con Clientes at Silken Amara Plaza Hotel, responded to this reviewResponded March 29, 2019

Dear guest
We appreciate that you have chosen our Silken Amara Plaza Hotel as your hotel in Donostia - San Sebastián.
Thank you very much for devoting your time to evaluate your stay and for sharing your feedback.
We regret to learn that our housekeeping did not meet your expectations, about the towel change ,we would like to express our sincere apologies for the discomfort you encountered in this service.
We look foward to welcoming you and provide you a real Amara Plaza experience.
Best regards.

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