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All reviews dry bar beautiful hotel concierge staff river view old town beautiful room pintxos bars tapas old world charm three nights the location is perfect la concha spain city valet beaches renovation
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Reviewed June 29, 2019

Everywhere and everything in the hotel is branded "Luxury Collection Hotel." Read this to mean a Marriott Hotel. Unfortunately this very fine, elegant building is overshadowed by the Marriott one size fits all playbook-even at the luxury level. Don't get me wrong, the Maria Cristina a very fine hotel but by European grand hotel standards it could be so much more better.

The service from check-in to check-out is efficient but not personal. The concierge while trying to be of service is like the help desk at the airport. Sheer volume plays a part of the indifferent attitude.

A visit to the Dry Bar was a competition to get the attention of a server. One she arrived she was charming and began chatting about the highlights of the city only to disappear mid-sentence and not to return.

An amusing observation is the number of security men who stand around like the secret service, no smiles, watchful eyes.

We stayed 6 nights in a river view room adjacent to the Bette Davis suite. The room was pleasant with a view of the plaza, river and ocean beyond. The housekeeping service was efficient and very good.

A property in the "Luxury Collection" should embrace hospitality and kindness toward each person regardless of the number of the number of guests encountered. That should be part of the Marriott playbook too.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank h2onab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMCSS, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded July 5, 2019

Dear h2onab,

Firstly, we would like to thank you for taking the time to write you detailed and constructive feedback on your stay in the Maria Cristina.

Secondly, we would like to apologize if you felt that the attention was not personalized enough this time. Your feedback is of utmost importance for us since it helps us address situations and improve them. I have shared your comments with the team and we all take them into account.

Finally, we hope to welcome you back in San Sebastian soon again. It would be a pleasure for me to personally greet you upon your arrival.

In the meantime I remain at your assistance for any additional information you may need.

Kind regards,

Ned Capeleris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2019

Located a mere 5-minute walk to the historic area, the Maria Cristina has beautiful rooms with great service. We only had breakfast here, which was very good with a full buffet. Staff was very attentive and helpful for all our requests, including making dinner reservations. This hotel definitely ranks as one of the finer properties in San Sebastian and you will be very pleased staying here.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
3  Thank pposte
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMCSS, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded July 5, 2019

Dear pposte,

Thank you for your message and recommending Hotel Maria Cristina, A Luxury Collection Hotel to the rest of the Tripadvisor travellers´ communicty. We are honored to read that the service, beautiful rooms, breakfast and the location made your stay a special one.

It would be a pleasure to welcome you back!

Do not hesitate to contact me for further assistance.

Kind regards,

Ned Capeleris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2019

We had a lovely stay at the Maria Cristina. Service was excellent, and the hotel was nicely located. We had a great pinxtos tour with Eskerne of Discover San Sebastián while staying here. Highly recommend both!

Date of stay: June 2019
Trip type: Traveled as a couple
3  Thank dina4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMCSS, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded July 5, 2019

Dear dina4,

Thank you for your message and taking the time to write your comment on Tripadvisor. We are delighted to know that your stay and the pintxos tour with Eskerne made your stay a memorable an special one.

We would be more than happy to welcome you back for another lovely stay!

Do not hesitate to contact me for further assistance.

Kind regards,

Ned Capeleris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2019

We totally enjoyed our too-brief stay in this gorgeous hotel. The room was quiet, very tastefully appointed, unbelievably great bed/bedding. Location couldn't be better. Expansive, delicious breakfast selections, wonderful dinner, pleasantly rowdy late night drinks with friends in the lobby bar. Air-conditioning worked well, very nice bathroom, and again, did I mention the bedding!

San Sebastian is our newest favorite place. So little time, so many pintxos!

Room tip: We enjoyed the river views
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank MadisonMatt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMCSS, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded July 5, 2019

Dear MadisonMatt,

Thank you for taking the time to write this wonderful review of your last stay in Hotel Maria Cristina, A Luxury Collection Hotel.

We hope to welcome you back for a longer time, the whole team would be delighted to welcome you back!

Do not hesitate to contact me for any assistance.

Kind regards,

Edurne- Concierge

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Reviewed June 28, 2019

A simply superb hotel from its grand foyer to its even grander rooms – ours was like a one-bedroom apartment with a view over their courtyard. Very modern bathroom and service could not be faulted. You’d be hard-pressed to find a finer establishment.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
1  Thank Michael H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HMCSS, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded July 5, 2019

Dear Michael H,

How rewarding is to read such an impressive review of your stay in Hotel Maria Cristina, A Luxury Collection. We cannot be happier to know that your stay was superb thanks to the hotel facilites and professionalism of our associates.

We would be delighted to welcome you back and if there is anything else I may assist you with, do not hesitate to contact me.

Kind regards,

Ned Capeleris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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