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“Beautiful Hotel, Great Views”

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Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian
Certificate of Excellence
Reviewed June 14, 2011

My wife and I stayed here for 4 nights in early May on an SPG cash and points award. Our room faced the Bay of Biscayne on the north side of the hotel which included an absolutely incredible view. The room and hotel were deserving of it's Luxury Collection designation. The staff were also very attentive/effective and also recommend some fantastic seafood paella at a restaurant named Barbarin and some excellect pinxtos. I would have to say that this is one of the most memorable hotels that we have stayed at in the last 20 years.

  • Stayed: May 2011, traveled as a couple
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Thank travel4fun_honolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,071 - 1,077 of 1,803 reviews

Reviewed June 3, 2011

We stayed for four nights in a very comfortable room overlooking the river mouth and sea. It was extremely pleasant with a nice big bathroom. Buffet breakfasts were wonderful with helpful and friendly staff who were a complete contrast to the others described below. The location, adjacent to both city beaches and the "old town" bars and restaurants, is very good. The only down side was the miserable reception on arrival and the surly staff in the Bar/Cafe. An unfriendly woman took our details (we had booked a special package directly with Starwood, the hotels's owners. She swiped my Visa card for any possible extras and asked me if this was also the card we would use to pay the bill on checkout. We confirmed this was so and she said that it was fine. On check out four days later a miserable man took the Visa card and swiped it and declared that the card was "no good". he tried again and the hotel system declined to accept it again, this despite the fact the card was in use successfully everywhere else in San Sabastian, even that morning. Fortunately we always carry alternative cards and one of our good old Bank of Ireland cards worked. This receptionist treated us like criminals and left a very sour note with us about this hotel. Maybe he was suffering from the ignimony of the unfriendly female colleague trying to help him out and his machismo was getting the better of him - who knows? We did not even get a thank you for staying in the hotel despite spending nearly €1,500. I checked with my bank and there is still nothing wrong with my Visa card! DO NOT STAY HERE IF YOU DO NOT LIKE UNFRIENDLY RECEPTION STAFF!

  • Stayed: May 2011, traveled as a couple
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1  Thank BrandonDublinIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2011

We used the Maria Cristina as a base to tour the Basque region (three nights). It exceeded my expectations-- usually I can find something amiss with 5 star hotels; not so with this one. Although our room faced a busy street, you could not hear a thing with those windows closed. The room was spacious, bed very comfortable, wonderful linens, great breakfast buffet. Service was amazing-- the front desk, concierge, doormen, all very polite and helpful. Things like internet and parking were expensive as in most urban hotels of this caliber. Oh, and my pet peeve when staying at a great hotel: UNOBTRUSIVE HOUSEEKEEPING! Nothing worse than paying top dollar for your rest and hearing the clanging and chatter of the housekeeping staff first thing in the morning. I rarely bother to post on TripAdvisor unless I have a horrendous experience but these people deserve a big thumbs up. Kudos to the management. I think we have to stay at Starwood hotels more often!

  • Stayed: May 2011, traveled as a couple
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Thank julesBocaRaton_Fl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2011

My wife and stayed here with our inlaws as part of our baby moon. I'm a starwood platinum member, so they immediately upgraded us to a 2 bedroom suite which was incredible. I know some of the reviews said that the hotel is old, but we found it to be a very upscale, luxury hotel (better then a lot of 5 star european hotels that I've stayed at). The concierge was incredibly helpful. We came in on easter sunday and he was able to arrange a number of 2-3 michelin star restaurant reservations. Additionally, he told us of some amazing pintxos places that we also tried. San Sebastian has incredible food and I'm glad that we were able to try a number of places. Your also only one hour bus ride from Bilbao and he gave us great directions on how to get to the guggenheim museum by taking the tram.
On our second night, they informed us that there would be construction over our suite, so they moved us to an even better suite, talk about great service.
The hotel is super convenient right next to old town and the tour bus stops off outside. Also, although they didn't have coffee in the room, when we asked for it, they brought up a special coffee maker and ground coffee for us. They have a great aqua spa and gym for you fitness people. If you are looking for a great luxury hotel and to eat top notch food then stay here!

  • Stayed: April 2011, traveled as a couple
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Thank 7continents99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2011

We stayed for just one night this April. This hotel is elegant, welcoming and bang in the center. The junior suite was very good with a huge bathroom. I wouldn't hesitate to return to this hotel on future visits. It couldn't be in a better location - right next to the old town but quiet and a short walk to the beach.

  • Stayed: April 2011, traveled as a couple
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Thank Jenks58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2010

old beautiful hotel in perfect location. rooms are hugh with high ceilings and windows. bar is beautiful. didnt really use the staff except for concierge once who said most restaurants are closed on sundays nights. he was completely wrong. this i cant understand [wanted us to go to his choice?}. great city to eat and drink. food is out of this world.

  • Stayed: July 2010
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Thank DrFady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2010

We stayed here late November 2009. I messed up in posting a prompt review but hope that this is still useful to others.

PROS:
- Well located grand old hotel. A 5-10 minute walk from the old quarter. Right next to underground parking. We used this as a home base for a few day trips and this was very convenient. On our last night, there is free night-time parking in front of the hotel which was great given our very early checkout.
- Excellent and very friendly staff. Noted upon check in that they are happy to provide us with great accommodations. They didn't disappoint. The room was high up from the noise, with a 180 degree view of the river. The staff had both written and informal recommendations for cuisine befitting San Sebastian's reputation. They were quick to offer us umbrellas on cloudy days.
- Luxurious and well maintained facilities. The bathroom was spacious and luxurious. Had marble all over, big tub, separate shower area, double sinks with good lighting and a separate toilet room. The bedroom was very large and had access to a full length window/balcony. Although old, the property is impeccably maintained.
- Although they did not have a business center, they have several computers in a discreet corner of the lobby for a quick check on email or generation/printing of directions and boarding passes.

CONS
- Expensive breakfast but this is not a big issue since the location is central and the rate is expected for this caliber of hotel. And a very light breakfast is recommended given the pinxtos and multi-course dinners the old quarter has waiting.

Would definitely recommend for a nice luxurious splurge in grand old San Sebastian.

  • Stayed: December 2009, traveled as a couple
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1  Thank MitchellNAssociates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian

Address: Paseo Republica Argentina, 4, 20004 San Sebastian - Donostia, Spain
Phone Number:
Location: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#1 Family Hotel in San Sebastian - Donostia
#1 Romantic Hotel in San Sebastian - Donostia
#1 Luxury Hotel in San Sebastian - Donostia
#1 Business Hotel in San Sebastian - Donostia
#1 On the Beach Hotel in San Sebastian - Donostia
Price Range: $237 - $785 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian 5*
Number of rooms: 136
Official Description (provided by the hotel):
A Century of Elegance in San Sebastian - Since opening in 1912 the restored Hotel Maria Cristina has been closely linked to the history and cultural life of San Sebastian. The lavish Belle Epoque interior is filled with soaring columns, 19th-century portraits, rich silk brocades and glorious chandeliers making for a truly opulent experience.Experience gracious hospitality on a grand scale in the hotel's rooms and suites. Decorated in a sophisticated palette of greys and white, the rooms are a quiet haven of luxury. Style, technology and a dazzling range of services which combined make for an unforgettable stay. ... more   less 
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Also Known As:
Maria Cristina Hotel

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