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San Sebastian - Donostia
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Traveler rating
158
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8
5
1
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All reviews rooftop bar beautiful hotel house keeping service heated bathroom tiles double sea view room serve wine non alcoholic beverages old town small pool perfect location staff were incredibly helpful a michelin star restaurant strong wifi spent four nights the hotel website worth the extra cost pintxos bars
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3 - 8 of 204 reviews
Reviewed January 16, 2020

For our first stay in San Sebastian we chose this relatively new boutique hotel and were very happy indeed with our choice. Excellent comfortable room with a fabulous view, very helpful staff at front desk and we appreciated the recommendations they gave on pintxo bars, all of which were spot on! Japanese-style loos take a bit of getting used to, and maybe a touch too much unnecessary technology in the room (lights - just need to be able to turn them on and off easily...). Take advantage of the valet parking - it's a little tricky to navigate these streets, so worth it for a stress-free stay. Would not hesitate to stay again and would love to come back at a time of year when we could enjoy the fabulous rooftop.

Date of stay: December 2019
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Thank CasaWindlenook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasalaPlaza, Director de Relaciones con Clientes at Lasala Plaza Hotel, responded to this reviewResponded January 17, 2020

Dear CasaWindlenook,
Thank you so much for taking of your time sharing your experience at Lasala Plaza Hotel with us.
We are so happy to know how excellent and confortable your stay has been, enjoying our incredible views, location, services as our vallet service, and specially from our staff, which is our base to offer always the best service to our guests.
We can't wait to see you back soon and keep making you feel the Lasala Experience.
Greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020 via mobile

One of the best hotel rooms with an amazing view. The staff was friendly and the amenities were great. This hotel is on the list of one of my favorites. The rooms are very modern with USB plugs. There is a computerized toilet. There room was well laid out.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank rastasammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasalaPlaza, Director de Relaciones con Clientes at Lasala Plaza Hotel, responded to this reviewResponded January 17, 2020

Dear rastasammy,

Thank you very much for sharing your experience at Lasala Plaza Hotel with us.
This comment from you is our best present, since our aim is our guest's satisfaction, and we are so happy to know that we are in your top hotels list!
We can't wait to see you back and keep making your stays incredibles!
Greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

A super hotel. A little difficult to find if driving with the one way systems - hopefully they will soon get approval from the city to have clearer signage which they are trying to obtain.

Fabulous location in the heart of the old town and close to the sea. Great rooms and very friendly staff. Great value for money.

Date of stay: December 2019
  • Trip type: Traveled as a couple
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Review collected in partnership with this hotel
Thank flippyjill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasalaPlaza, Director de Relaciones Públicas at Lasala Plaza Hotel, responded to this reviewResponded January 10, 2020

Dear Flippyjill,
Thank you for the recent assessment of your stay at Lasala Plaza Hotel.
We are pleased to know that you consider us as a Super Hotel, and we will continue to work to offer the best service day by day.
On the other hand, tell him that we are working to provide additional information and signs on how to get there, as they depend on permits from outside the hotel. However, each reservation made is accompanied by information on how to get there to make your journey easier.
We hope to receive you soon.
Thank you very much,
Greetings,

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Reviewed December 31, 2019

My suite was roomier than expected and well laid out. The location was everywhere I wanted to be from daytime to nighttime. I would consider this hotel alone as reason for returning to San Sebastian. The English spoken at the front desk and staff was very helpful and the housekeeping services were outstanding.

Date of stay: December 2019
  • Trip type: Traveled solo
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Review collected in partnership with this hotel
Thank 945erikf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasalaPlaza, Director de Relaciones con Clientes at Lasala Plaza Hotel, responded to this reviewResponded January 3, 2020

Dear 945Erikf,
Thank you very much for choosing Lasala Plaza Hotel and for such a fantastic review.
We are so happy to know that your stay was fantastic. That you loved our location, our front desk service, our housekeeping service and the most important point; Your intend to visit us again.
We hope to see you soon,
Best regards.

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Reviewed December 13, 2019

We enjoyed a 4 night stay at this beautiful hotel in early December (in fact it was 3 nights courtesy of a 11 hour delay to our flight with Vueling.....). The hotel is in a great location next to the port and the old town with amazing views over La Concha. The surrounding area is peaceful at night with no traffic or music. All of the staff were incredibly helpful, attentive and friendly. Our room was on the 6th floor with large windows which opened onto a small stone balcony with great views over the old town to one side and La Concha to the other. Our room was beautifully furnished with a large comfortable bed with plush pillows, tasteful art work, chevron-patterned parquet flooring and stylish marble and wood furniture with splashes of colour. The tech is impressive with touch pads, sensor heating and a Japanese style German engineered toilet which does pretty much everything apart from play music to you. We enjoyed drinks and pinxtos in the hotel bar which seemed really popular with the locals. The rooftop bar and pool looked amazing and we enjoyed our stay so much we are hoping to return and use these facilities in the summer months. Overall this is a beautiful hotel in a perfect location with very high standards of customer service. We would not hesitate to recommend nor indeed return. Thank you Lasala for making our stay so pleasurable.

Date of stay: December 2019
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1  Thank Rob007Kent_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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