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All reviews tobacco factory train station interesting building cultural center water temperature breakfast room is bilbao airport ten minute walk reception staff are modern hotel old town rooms are spacious wonderful hotel would stay again recommend this hotel gym suite
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4 - 9 of 142 reviews
Reviewed May 30, 2019

Not a bad hotel, but expected more for the price. Staff were very helpful, but the room and amenities are just ok. Location is a bit away from the center of the city as well. Hotels in San Sebastián are generally known to be expensive, but felt that better value for money could be out there

Date of stay: May 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank africaboy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House, responded to this reviewResponded June 12, 2019

Dear Africaboy44,

Your review about your stay with us is of great value for us as helps us improve.

Kindly note we do have quite competitive prices for such a wonderful city as San Sebastian and we are sorry to read that you found our room and amenities just ok as kindly note rooms are not only located inside the cultural centre of Tabakalera (old cigarette factory from San Sebastian and certainly a unique hem in the city).

Should you come back to the city it will be a pleasure to accommodate you again. Best regards,

Nagore A

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2019

This hotel was nice enough to stay at but was quite a way out of town and not close to the beach or restaurants or sights. The bedroom area was tidy and the bed was comfortable. The bathroom could have been cleaner. The toiletries and hair products in the bathroom were really nice. The staff were helpful and friendly.

Date of stay: April 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Goodwrapsforgoodfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House, responded to this reviewResponded June 12, 2019

Dear Goodwrapsforgoodfood,

Thank you for taking your time reviewing your stay with us.

Whilst we are pleased to learn that our staff helped you enjoying the city and our toiletries were of your taste, we do regret that our convenient location (usually we get really good remarks on this point) did not suit your expectations as San Sebastián is quite a small city on which is relatively easy to walk from one side to the other. In regards to the cleaning, rest assure further investigation has been done to find out what happened as we have quite high standards on it.

We truthfully hope you will give us the opportunity to have you back with us a second time. Best regards,

Nagore A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2019

We were in town for a wedding and this hotel was recommended. It was beautiful inside and out. Walking distance to the train station if you’re traveling that way and not far to Old Town and the beach. Staff was kind and helpful.

Date of stay: May 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank Culture08792354310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House, responded to this reviewResponded June 12, 2019

Dear Culture08792354310,

We are delighted to hear you reviewing your stay with us. It always a pleasure to learn our excellence service and perfect location suited your journey and, we are looking forward to welcoming you back in the near future.

Best regards,

Nagore A.

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Reviewed May 17, 2019

Swanky hotel- lovely staff- well appointed and designed room in a central location: Breakfast was borderline insane: The room which is as inviting and cozy as a pre-war steel factory warehouse does not open before 08:00. So you think, "Oh well, there goes the business connection to this place, for how else can a travelling businessman exit the hotel early after having had a little something to eat?" The breakfast is probably the poorest I have seen anywhere. Cereals? Sure, but no milk! Bread ? Have some, but no butter is served. We tried so hard to ask the only person in charge what we wanted but apparently, "Milk and butter" or even " lait and beurre" are not words he is familiar with, We literally spent ten minutes on this, which is kind of mind-blowing coming from an establishment located on a French border. The management is at fault for putting such an obviously inept person in charge of breakfast, which is always an experience that should put a cherry on the cake of any sojourn. In this case, it was a major downer, and we ended up going having breakfast across the street. No, I would not return and would not recommend, solely based on the poorer breakfast ever experienced.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Nils G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House, responded to this reviewResponded May 18, 2019

Dear Nils G,

First of all, thank you for taking your time reviewing your stay with us in One Shot Tabakalera House.

We are thankful for your review in regards to our hotel (being located in the old Tobacco factory from San Sebastian and, nowadays a cultural centre, is a privilege) and appreciate your comments about our staff, your kind words provides us satisfaction and makes us improve every day.

Conversely, we would like to apologise for the inconveniences in the breakfast service, at no point is admissible to experience such a poor quality of service and rest assure that we have translate your comments and action will be taken. Your satisfaction is our utmost and we truly hope you would give us a second opportunity to amend it as we work everyday to achieve the excellence in service.

Should you wish to come back to such a lovely city as San Sebastian please do not hesitate to contact me so I can personally look after you (jr.tabakalerahouse@oneshothotels.com).

Best regards,

Nagore A.

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Reviewed May 1, 2019

Nice and clean rooms with an interesting design
Helpful and supportive front desk
Breakfast can improve and does not match a four star hotel
The hotel has a very good location and with walking distance to the old town

Date of stay: April 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank NorthStar54014618799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House, responded to this reviewResponded May 2, 2019

Dear NorthStar54014618799,

Thank you for taking the time reviewing your stay with us in such a convenient location as Tabakalera House.

We are looking forward to welcoming you back so our great 24/7 staff can keep pampering your visit to San Sebastian. Furthermore, we are glad to learn you appreciated our unique design and rooms.

On the other hand, rest assure we will take on board your comment about the breakfast as it is of great value for us our guest´s feedback.

Best regards,

Nagore A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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