My partner and I booked a double private room for our first two nights in San Sebastian. Upon arrival we were told to leave our bags in the hall and come back in an hour so that our room could be prepared. When we went back the door to our room was open so we assumed that it was ok to go in... a couple of minutes later the owner came in and started telling us off, removing our bags from the room and telling us to get out so he could sweep. There were a number of times that he made us and others feel uncomfortable. I really just wanted to get out of there so we moved to Pension Edorta which was a relief -they were very welcoming.
The room that we stayed in was built on a platform that I stubbed my toes on a few times and was extremely noisy.... you could even hear the floor being swept through the walls. To look at the place is actually really quite nice and modern - has a bit of an IKEA look and feel to it.
In terms of the owners people skills, he said to us on leaving that he runs the backpackers for 6 months then goes places that he does not have to deal with people - in short he does not really enjoy the interaction and it shows.
I would not recommend Kaixo to my friends - there are too many other options in San Sebastian to put up with such a rude man!
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