ARRIVAL: Reception was filthy, they could't "decide" what our rate per night was, room was not ready, had to leave and return in 2 hours, returned and we were ignored for a while before one of the girls in reception walked (she was nearly running whilst we had all our bags) us to a totally different location, virtually threw the key at us and left.
ROOM: Filthy, sand and dirt and shopping labels on the floor, linen smelt as though it had been washed but left in the machine for 2 days before it was hung out, the fan was broken, the pillows were a piece of foam inside a pillow case, the doors were glass with bits of cardboard stuck to them as an attempt to make it 'private', the bed had about 5 springs sticking out and to top it off.. the door wouldn't lock.
LOCATION: Good, but with sooooooo many other options in the area, its not worth while. The accommodation is such poor quality, you would hear a pin drop outside on the street.
BATHROOM: Mold, door also wouldn't lock, no toilet roll, filthy, shower curtain fell off and smacked me right on the nose (scared the #$%! out of me!) and the shower hear was broken so you have to hold it up-right to use it.
SERVICE: Lost bookings, poor attitude, a manager that wouldn't show up, the lady at reception said "what do you want ME to do about it?" when I informed her the door to our room wouldn't close or lock... while the mayhem continued at reception one girl took 2.5 hours to clean the delightful goldfish tank while paying guests were left to arrange for a repair man to fix the lock on the door!
OVERALL: Stayed in plenty of backpacker joints over the years, this is THE WORST!
- Official Description (provided by the hotel):
- The most famous hostel in San Sebastian we are located in Plaza Gipuzkoa,2 in the very HEART of the city; a stones throw from the beach and old town.We now offer a large chill out area, access to kitchen. FREE: BREAKFAST, TEA&COFFEE, PASTA, INTERNET. We also have a honesty bar and board and bike hire.Great knowledgeable staff and lots of recommendations on places to go and things to do - don´t hesitate to ask us for anything you need! ... more less
- Reservation Options:
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- Also Known As:
- Lolo Urban House Hotel San Sebastian - Donostia