Web pages misrepresented the quality of the hotel which was marginal. Very creaky and disturbing floors throughout the hotel , unclean bedrooms and bathrooms, poor quality linens (Single oversized pillow for 2 useless)
Staff had a take it or leave attitude. One single non professional individual rotated at the front desk. No other staff available to address needs or issues.
Due to disappointing conditions and sickness of one elderly member, we checked out earlier and the staff was not willing to cooperate with our request or consider circumstances.
Cancellation policy inconsistent where "no show" carries a one night charge but requesting earlier departure for cause carries full charge.
- Official Description (provided by the hotel):
- Hotel Bilbao Jardines is situated in the center of Bilbao . It's a quiet place in the old town. We offer to our guests confort, relax and our best service in our modern hotel. Our location is perfect for visit touristic places like Guggenheim Museum , Arriaga Teatre ,Euskalduna Congres centre. Wifi free avaliable and breakfast optional. ... more less
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