I first stayed here a few months after it had first opened and was under Sheraton management, approximately a decade later and I was back.
This hotel is officially a five star property, given my experience with other five star properties in Spain, it is without doubt right at the bottom end of that category in terms of service, in fact I cannot see what differentiates this hotel from a four star. When I arrived no doorman came out to help with my luggage; there isn’t really any valet parking (which given the horribly tight car park pillars would make a lot of sense), and the rooms are only serviced once a day and there isn’t even a basic turndown.
The room itself is tired, and the décor hasn’t been refreshed – even a lick of paint here and there would help – since the hotel first opened. Fortunately the style back then was very contemporary so it hasn’t dated, but rather just looks a bit rough around the edges. The facilities make it perfectly comfortable and the position is excellent (but then again Bilbao is only a small city anyway).
I didn’t sample any of the food available as it didn’t look particularly exciting especially given there are many better options within a five minutes walk from the hotel.
Overall, at the low rates that are available, you are not going to be disappointed with this hotel, but just don’t go there expecting any services you normally expect from a five star property, otherwise you will end up being disappointed.
- Official Description (provided by the hotel):
- Heart of business and cultural area, on banks of Nervion River - Contemporary, sophisticated guestrooms - 4 blocks to Guggenheim. ... more less
- Reservation Options:
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- Also Known As:
- Melia Bilbao Hotel Bilbao
- Sheraton Bilbao
- Bilbao Sheraton