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“Expected much much more!!” 3 of 5 bubbles
Review of Melia Bilbao

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Melia Bilbao
Ranked #8 of 43 Hotels in Bilbao
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Expected much much more!!”
3 of 5 bubbles Reviewed August 21, 2013

Booked this so called 5* hotel as the starting location for our honeymoon.

From the reviews and pictures decided to go for a premium room. So in a 5* hotel my expectations where high. And as we can't always afford it to stay 5*, so were overall disappointed with it. +/- below-

+beautiful view from sunny balcony
+large room
+nice bathroom
+impressive lift (scrapping the barrel lol)

-room smelled of smoke (non smoking room
-Un-friendly staff on check in and out
-fully booked restaurant (didn't tell or ask up to reserve on check in)
-general standard of room in need of a clean. Marks everywhere (this is premium?)
-no help on arrival (seeing as we where told these was parking, arrived and sign saying full, no-one around to help or point in right direction or collect bags)

So overall. Its ok. But if you want 5* look elsewhere, Its just not!

We have now moved on to a 2* coastal hotel. And service is so much better!!

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jseau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,247 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
122 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

I experienced a fabulous stay at this hotel in the heart of the CBD.

On arrival the reception was pleasent and effiecient. My room on the 9th floor (I think it was a premium or superior) had two window areas with nice outlooks. Large bathroom and spa. Room cost was £200 approx.

Met colleagues in the lounge area and enjoyed some lovely food along with some local beer.

Bed and sleep quality both excellent. Room temperature also perfect!

Breakfast was big! Variety of hot and cold food along with some lovely espresso!

Looking forward to my next stay here.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TrumpLasVegasNV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

We satyed at the Melia Bilbao at both ends of our holiday and after the first night could not wait to get back to the comfy beds. The facilities are really good and the customer experience is excellent. Most staff speak a variety of languages and are more than willing to help and advice when approached. The hotel is in a quiet area between a park and the river but is only a pleasant 30 minute riverside walk to the old town. It is conveniently located for the Guggenheim Museum and there is a tram stop directly outside.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this review, September 17, 2013
Dear Andrew D,

Thank you very much for sharing the comments of your experience in our hotel over TripAdvisor web.

We are glad to know that you enjoyed your customer experience and that our hotel exceeded your expectations.

Hoping to have the pleasure to welcome you soon.

Best regards,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
169 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed August 18, 2013

First time in Bilbao and not impressed at all. The city doesn't have the charm, history, architecture or anything (just the great food) like many other places in Spain. I wouldn't go back.
Pros:
- amenities: it has gym, pool, etc.,
- rooms are spacious

Cons:
- it is far away (about 30 minutes walking) to "Casco antiguo" (city center).
- service: some of the ladies at the front desk were not very amicable and kind as the other hotels we visited.
- there was no concierge, and the directions given by the front desk ladies were not helpful (they didn't even have a map for the area)
- ramp for luggage: there was no one to help me with luggage and the ramp they have is so steep to take our bags to the inside of the hotel, that you will need help to push your bags (even for carry ons).

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Negroycanche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this review, September 17, 2013
Dear Negroycanche,

We would like to thank you for the valuable time that you spent for sharing your comments on Tripadvisor.

We take notes of all your comments. We work everyday to ensure the full satisfaction of all our guests.

I would like to inform you that we have a lift from the street to the reception for the guests of the Hotel.

We appreciate your opinion that will help us in our constant improvement and guest satisfaction.

We hope you give us a second opportunity to demonstrate our best customer care.

Your sincerely,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
anywhere
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 16, 2013

We were only supposed to stay one night in Bilbao, but I loved this hotel so much (well, the pool, really), we decided to stay on another night. Could not believe this was only a double-digit figure per night, what a great value! Modern lobby, huge, clean rooms, decent gym, fantastic pool, and great location (across the street from a mall, within walking distance to the Guggenheim and old town). Cannot emphasize how much I loved the pool - heated and covered, but partially open with a view of Bilbao - what a great way to take in the town!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank qb20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this review, September 17, 2013
Dear qb20,

Greetings from Meliá Bilbao!

We would like to thank for your feedback regarding your last experience at our hotel and for sharing with us your kind words on TripAdvisor!

We will be delighted to welcome you back and provide you our best again to make your stay another incredible experience!

With best regards,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belmont, California
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed August 14, 2013

Fantastic hotel at a reasonable price. About a 10-minute walk to Gehry's Guggenheim and a shopping mall is conveniently located across the street from the hotel. It is about a 30-minute walk to Old Town but it is a nice one along the water.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this review, September 17, 2013
Dear Kelvin C,

Thank you very much for your kind comments regarding your stay in the Melia Bilbao.

Looking forward to welcome you again.

Regards,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONDON
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed August 11, 2013 via mobile

On a family holiday to south west France we made a special trip to see the Guggenheim Museum and, having stayed at a Melia Hotel in Bali, we were hoping for the kind of service we got there although thought the Balinese charm may have been a factor.

Well, we were totally wrong, and I can say with confidence that this is a hotel that really delivers great customer service and more importantly for me, really friendly service.

From checkin where the receptionist (sorry I can't recall her name) treated us warmly and was friendly to our two children, to the service at lunch and in the bar. Training was evidently very good and service was always with a smile and friendly greeting.

Rooms were standard for a hotel of this grade, the pool welcome to our children although very small and very odd being on the 6th floor, and the food excellent.

The hotel is a good 20-25 minute walk from the old town so not good for that (especially when over 40 degree Celsius), but it is great for the Guggenheim. Only a short 5-10 walk along the river and great to know that the car was safely tucked up in the hotel car park.

Yes the car park is not cheap but we only stayed one night and the car was parked for well over 24 hours so we thought good value (and being in the basement meant it was not too hot when we got back there to leave).

We loved it and fully intend to return to Bilboa in the future and will now definitely look put for other Melia hotels...!

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this review, September 17, 2013
Dear alrevs,

We would like to thank you for your valuable time that you spent for sharing your comments on Tripadvisor.

Thank you very much for the positive comments about the hotel and the staff.

We are glad to know that you enjoyed your stay with us and that our hotel exceeded your expectations.

Hoping to have the pleasure to welcome you soon.

Best regards,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Bilbao

Property: Melia Bilbao
Address: Lehendakari Leizaola 29, 48001 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Bilbao
#4 Romantic Hotel in Bilbao
#5 Business Hotel in Bilbao
#7 Luxury Hotel in Bilbao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Bilbao 5*
Number of rooms: 211
Official Description (provided by the hotel):
Heart of business and cultural area, on banks of Nervion River - Contemporary, sophisticated guestrooms - 4 blocks to Guggenheim. ... more   less 
Reservation Options:
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Also Known As:
Melia Bilbao Hotel Bilbao
Sheraton Bilbao
Bilbao Sheraton

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