Booked this so called 5* hotel as the starting location for our honeymoon.
From the reviews and pictures decided to go for a premium room. So in a 5* hotel my expectations where high. And as we can't always afford it to stay 5*, so were overall disappointed with it. +/- below-
+beautiful view from sunny balcony
+impressive lift (scrapping the barrel lol)
-room smelled of smoke (non smoking room
-Un-friendly staff on check in and out
-fully booked restaurant (didn't tell or ask up to reserve on check in)
-general standard of room in need of a clean. Marks everywhere (this is premium?)
-no help on arrival (seeing as we where told these was parking, arrived and sign saying full, no-one around to help or point in right direction or collect bags)
So overall. Its ok. But if you want 5* look elsewhere, Its just not!
We have now moved on to a 2* coastal hotel. And service is so much better!!
- Official Description (provided by the hotel):
- Heart of business and cultural area, on banks of Nervion River - Contemporary, sophisticated guestrooms - 4 blocks to Guggenheim. ... more less
- Reservation Options:
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- Also Known As:
- Melia Bilbao Hotel Bilbao
- Sheraton Bilbao
- Bilbao Sheraton