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“Affordable Luxury”
Review of Melia Bilbao

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Melia Bilbao
Ranked #10 of 42 Hotels in Bilbao
Certificate of Excellence
Reviewed August 14, 2013

Fantastic hotel at a reasonable price. About a 10-minute walk to Gehry's Guggenheim and a shopping mall is conveniently located across the street from the hotel. It is about a 30-minute walk to Old Town but it is a nice one along the water.

  • Stayed: July 2013, traveled with friends
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Thank Kelvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this reviewResponded September 17, 2013

Dear Kelvin C,

Thank you very much for your kind comments regarding your stay in the Melia Bilbao.

Looking forward to welcome you again.

Regards,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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642 - 648 of 2,683 reviews

Reviewed August 11, 2013 via mobile

On a family holiday to south west France we made a special trip to see the Guggenheim Museum and, having stayed at a Melia Hotel in Bali, we were hoping for the kind of service we got there although thought the Balinese charm may have been a factor.

Well, we were totally wrong, and I can say with confidence that this is a hotel that really delivers great customer service and more importantly for me, really friendly service.

From checkin where the receptionist (sorry I can't recall her name) treated us warmly and was friendly to our two children, to the service at lunch and in the bar. Training was evidently very good and service was always with a smile and friendly greeting.

Rooms were standard for a hotel of this grade, the pool welcome to our children although very small and very odd being on the 6th floor, and the food excellent.

The hotel is a good 20-25 minute walk from the old town so not good for that (especially when over 40 degree Celsius), but it is great for the Guggenheim. Only a short 5-10 walk along the river and great to know that the car was safely tucked up in the hotel car park.

Yes the car park is not cheap but we only stayed one night and the car was parked for well over 24 hours so we thought good value (and being in the basement meant it was not too hot when we got back there to leave).

We loved it and fully intend to return to Bilboa in the future and will now definitely look put for other Melia hotels...!

  • Stayed: August 2013
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Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this reviewResponded September 17, 2013

Dear alrevs,

We would like to thank you for your valuable time that you spent for sharing your comments on Tripadvisor.

Thank you very much for the positive comments about the hotel and the staff.

We are glad to know that you enjoyed your stay with us and that our hotel exceeded your expectations.

Hoping to have the pleasure to welcome you soon.

Best regards,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao

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Reviewed August 10, 2013

went to bbk festival in july flew in from USA, great hotel speak plenty on english and very helpful,Great buffet breakfast to start ur day everything with in walking or you can take Metro Roundtrip for less than 4euros So take time to enjoy life and stay at the Melia!!!!

  • Stayed: July 2013, traveled as a couple
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Thank john k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this reviewResponded September 17, 2013

Dear john k,

Thanks for your time and positive comments, the satisfaction of our guests is our main reward, we feel very happy you had a nice stay with us.

We hope to welcome you very soon and please do not hesitate to contact us, we are at your entire service.

Kind regards,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao

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Reviewed August 10, 2013

Spent 3 days in Bilbao and this hotel was perfect.
We were upgraded to a superior room which was large and comfortable.The bathroom was very
Nice.
Breakfast was deluxe with lots of choices. Even though the hotel was busy the staff managed to keep all of the food fresh.
The staff were very helpful and sole good English.
We had dinner twice at the hotel and both meals were fine.
The hotel is near the Guggenheim and Fine Arts Museums both not to be missed.
As
Travel agents we would certainly refer clients there

Room Tip: Ask for a superior room
See more room tips
  • Stayed: August 2013, traveled as a couple
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Thank bradyboy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this reviewResponded September 12, 2013

Dear bradyboy2,

Firstly, thank you very much for choosing Melia Bilbao Hotel for your recent visit to our beautiful city, and of course thank you very much for taking the time to write this nice review.

it s a pleasure to read your comments about your stay with us as well as the recognition of the hotel location and staff. We very much hope to welcome you again to the Melia Bilbao Hotel in a near future.

Kind Regards,

Ainhoa Cantos
Guest Experience Manger
Melia Bilbao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

Excellent hotel all round. The only negative is €24 a day for parking which is far too high. The breakfast buffet is of a standard i have never seen before. Location is also excellent, about a 5 minute walk to guggenheim anf 10 minutes to a variety of trendy tapas bars.

  • Stayed: August 2013, traveled as a couple
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Thank ksire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this reviewResponded September 17, 2013

Dear ksire,

Firstly, thank you very much for choosing Melia Bilbao Hotel for your recent visit to our beautiful city, and of course thank you very much for taking the time to write this review.

All of your comments have been taken on board. We strive to constantly provide a high level of service.

It would be great to welcome you back soon!

Kind regards,

Ainhoa Cantos
Guest Experience Manager
Melia Bilbao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

The hotel is 10 minutes from the Guggenheim museum. The hotel staff was very helpful and accomodating. The breakfast was delicious and plentiful. The only unexpected surprise was a $24 Euro charge for overnight parking.

  • Stayed: July 2013, traveled as a couple
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Thank tinkerbell0706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this reviewResponded September 12, 2013

Dear tinkerbell0706,

Thank you very much for sharing your comment on Tripadvisor.

We are glad to know that you enjoyed our hotel.

We will be happy to welcome you again.

Best regards,

Ainhoa Cantos
Guest Experience
Melia Bilbao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

Stayed 2 nights in a family room on 8th floor with views over the river. Two very decent sized beds, full length windows with excellent black out blinds. An absolutely fab bathroom. Very limited English TV channels but no different from many other European hotels.
The loction is excellent. Also the shopping mall across the road has a good little supermarket where we got breakfast.
We parked under the hotel which is expensive and does not have that many slots though I had no problems getting our long Honda Tourer into the space. And you can access the hotel from the car park.

Really helpful smiley reception staff.
Love the style of this place. Brutal concrete - not for lovers of chintz.
We got a really good price too so overall a very happy bunny. Just give all the rooms a kettle please (or a coffee maker of some kind) and I might even give a 6th blob (if Trip Advisor would let me!)

  • Stayed: July 2013, traveled with family
    • Value
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Thank BirminghamNetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEXBilbao, GUEST EXPERIENCE MANAGER at Melia Bilbao, responded to this reviewResponded September 12, 2013

Dear BirminghamNetty,

We would like to thank you for the valuable time that you spent for sharing your kind comments on Tripadvisor.

We are glad to know that you enjoyed our hotel.

I would like to inform you that all our rooms from Premium cathegory have coffeemakers with hot water to make tea in case you want to reserve them in your next visit.

Your comments are really important for us to continue improving the high standards of the Hotel.

We will be happy to welcome you again.

Best regards,

Ainhoa Cantos
Guest Experience
Melia Bilbao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Bilbao

Address: Lehendakari Leizaola 29, 48001 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bilbao
#5 Business Hotel in Bilbao
#10 Luxury Hotel in Bilbao
Price Range: $90 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Bilbao 5*
Number of rooms: 211
Official Description (provided by the hotel):
Heart of bussines and cultural area, on banks of Nervion River-Contemporary, sophisticated guestrooms - 4 blocks to Guggenheim. The wellness center (swimming pool, sauna and Gym) will be closed for maintenance and cleaning from next October 30 and for a period of approximately one month. ... more   less 
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Also Known As:
Melia Bilbao Hotel Bilbao
Sheraton Bilbao
Bilbao Sheraton

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