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“an hotel with special architecture and a particular location” 4 of 5 bubbles
Review of Gran Hotel Domine Bilbao

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Gran Hotel Domine Bilbao
Ranked #3 of 43 Hotels in Bilbao
Certificate of Excellence
lisbon
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“an hotel with special architecture and a particular location”
4 of 5 bubbles Reviewed February 18, 2014

I believe the fact it be places in front of Guggenheim Museum it makes the difference.
They have a terrace very friendly and with great view. The terrace bar restaurant it is interesting to take a drink and look in a new perspective the Museum.
in lounge there is another restaurant more accessible and interesting food.
The staff is professional but distant.
The bad point is the fact there is a lot of rooms with view to the interior of the hotel.

Room Tip: exterior room
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank janiceLisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, February 18, 2014
Dear guest,

Greetings from Silken Gran Hotel Domine Bilbao! We appreciate the nice lines you dedicated to our property as they will motivate our team to keep working in the same line in order to mantain our high quality service.

It is a pleasure for us to know that both the architecture and the view from our terrace matched with your high expectations. We look forward to seeing you here again.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,090 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
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English first
Buckingham, United Kingdom
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

Our room looked out on the famous Puppy and the Guggenheim - it was very smart and we particularly liked the bathroom.

The Silken Gran Hotel Domine is well situated for the Metro (easy to use) and a visit to the old town is enjoyable - lots of tapas/pintxos bars, restaurants and other eating places, although its hard to beat the hotel's rooftop patio - very nice for afternoon drinks, with a lovely unobstructed view of the Guggenheim!

The service was impeccable - luggage was unloaded from the car and it was valet parked, to be returned when we checked out the following morning.

Room Tip: Ask for a room overlooking the puppy!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jtay_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, February 17, 2014
Dear guest,

Greetings from Bilbao! Thank you very much for your feedback, it is a pleasure for us to know that our service and equipment fitted your expectations and this will be a motivation for us to keep working to reach the highest quality.

As you enjoyed the city so much, we look forward to seeing you here again in the future: our terrace and, more importantly our team, will be waiting for you here.

Kindest regards,

Cristina Repáraz
Departamento de Comunicación / Coomunications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed February 10, 2014

This is a very poor example of a 5 star hotel.

There was no movie channel, only one English channel - CNN. The skirting board was off the wall, the bedsted was frayed and the temperature in the room was 90 degrees unless you had the air conditioning on full.

The staff were unhelpful and spoke only limited English - especially when I wanted something from the pharmacy.

The only upside is the location!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank karen1510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, February 16, 2014
Dear guest,

Thank you for your feedback. We are concerned about your experience in the hotel and want to apologize for the details of yout room that you describe, and in special about the air conditioning, which has already been repaired and proved to be working properly.

As far as the Front Desk service, we might just explain that for security reasons it is forbidden to provide a guest with medications in any hospitality business, so it must be the guest who buy them himself. We are sorry if this meant an inconvenience for you but the hotel cannot break the rules even when we always try to satisfy our guests.

In any case, we trust these aspects will not be a strong reason not to choose our property again in the future as we would like to have the chance to show the high quality service that characterizes our hotel. Please, feel free you contact us directly if you decided to come back to Bilbao.

Yours sincerely,

Cristina Repáraz
Departamento de Comunicación / Coomunications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
105 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed January 25, 2014

We were traveling here on our honeymoon and wanted to see the Guggenheim and some of what Basque country has to offer. We had a suite that faced the Guggenheim and it was the perfect view.

The staff, especially the concierge and door staff, were extremely helpful and wonderful.

Our only complain would be that the funky furniture in the room was not the right scale and we were constantly bumping into or stepping over it - even before the wine filled meals! Bathroom and dressing area was huge and wonderful, though.

Room Tip: I would not want to stay here if we didn't have the view of the Guggenheim and the river.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NYCDesign78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, January 27, 2014
Dear guest,

Thank you for taking the time to send us your review. Our team, and in particular our bellmen and concierge staff, appreciate your kind words, which are a drive to continue working hard.

It is a pleasure to read that the city also attracted you and you had such a pleasant stay. We have also passed your comments about the furniture, designed by Javier Mariscal, to our Management. Thank you for this feedback.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 22, 2014

This hotel was a nice, modern hotel. We had a room with a view of the guggenheim, which was nice. I have heard some of the other rooms without a view are much smaller and not as nice. Overall, it was clean and comfortable, and the location was great. Our favourite thing was the rooftop patio - very nice for afternoon drinks, with a lovely unobstructed view of the guggenheim!

Room Tip: Request a room with a view
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Europa513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, January 27, 2014
Dear guest,

We are pleased to read that your stay with us was so pleasant and you could have a very deserved rest in our hotel. On behalf of our Management we want to thank you for your good review with the aim of seeing you again in the eventuality you decided to visit Bilbao for a second time.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 21, 2014

This location is superb. The staff were exceptionally friendly, professional and helpful - by far the most impressive I have encountered in some time (and I have stayed in a lot of upmarket hotels over the years!).

Hotel was easy to find, they parked the car for us on arrival, then rather than use a luggage room on check out they offered to put our luggage in our car and then drove the car to the front door when we were ready.

Rooms were as in the photos - very good and good value. We booked one regular double and one superior room with a view looking at the Guggenheim. We were on level 5 which you need to be to get a decent view.

Beware - ? - well we booked partly because of their premier restaurant on level 7 and its views to the roof of the Guggenheim. So on arrival I asked if we could go up to the terrace there for cocktails or dinner, only to be told that it was closed for several weeks every year at this time. In fact all that was open was a downstairs bar and a streetside cafeteria. The bar was fine - we enjoyed a drink there, but the cafeteria continental breakfast at 26 Euros each sounded way too expensive to warrant trying. No one else was using the bar of cafeteria when we were around. So we were disappointed to not be able to use the Terrace and its restaurant and you should bear this in mind if booking in winter.

But everything else was spot on. Would absolutely recommend it as a quality hotel destination - the good value is an added bonus !

Tip - we had a great breakfast for three at the Guggenheim cafe across the road (less than twenty Euros for three) and which has is own entrance, opens earlier than the main museum and even does reasonable coffee !

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mosmanfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, January 27, 2014
Dear guest,

Greetings from the Silken Gran Hotel Domine Bilbao! We appreciate the kind words you dedicated to our hotel and, particularly, to our staff, as this will motivate us to keep working on the same line.

We are very sorry that you were not able to enjoy our restaurant on the terrace, but we would like to clarify that this is an exceptional situation as we are renewing the image and the menus, so we have been in the need to close the restaurant for a month until the reopening on the 10th February 1014. Apart from this winter, our Doma is open every day along the year for lunch and dinner (including January).

For this reason, we would like to see you here again as we are sure you would be able to enjoy the terrace as much as you had imagined. Please, feel free to contact us directly if you decided to come back to Bilbao in the future.

Kindest regards,

Cristina Repáraz
Departamento de Comunicación / Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

This hotel is a fine modern hotel. Conveniently located near the Guggenheim. Both times I've stayed here were on business trips, once by myself and once with my wife who was traveling with me. Excellent restaurant overlooks part of the city. However, price can vary tremendously.

Room Tip: Ask for a room that faces a river to see the Guggenheim at night. Beautiful
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marvin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, January 18, 2014
Dear guest,

We are pleased to read that you have been here twice already and we hope this was not the last one as you enjoyed our hotel that much.

As far as the rates are concerned, we have no hesitation in recommending contacting directly with the hotel on your next visit or checking our website, where you might find interesting offers.

We look forward to seeing you for the third time.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Domine Bilbao

Property: Gran Hotel Domine Bilbao
Address: Alameda de Mazarredo 61 | Right Opposite the Guggenheim Museum, 48009 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 43 Hotels in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:5 star — Gran Hotel Domine Bilbao 5*
Number of rooms: 145
Official Description (provided by the hotel):
Gran Hotel Domine Bilbao, the only 5-star hotel situated opposite the Guggenheim Bilbao Museum and close to the city's main attractions. A designer space in which the customer experience is the priority. ... more   less 
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