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Gran Hotel Domine Bilbao
Ranked #3 of 42 Hotels in Bilbao
Certificate of Excellence
Caracas, Venezuela
Level Contributor
154 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Trendy”
Reviewed February 19, 2013

Stayed there a number of times and have never been disappointed.
Located across the street from one of the most beautiful buildings in the world, the Bilbao Guggenheim Museum and the emblematic Jeff Koon sculpture "Puppy", the gigantic flower covered terrier.
The hotel is very trendy and as soon as you step into the lobby, you cannot help but be surprised by the huge wire mesh structure filled with polished stones that spans various floors. The elevators are all glass and face the lobby. The rooms are fairly large, very comfortable with ample closet space, excellent mattress and well designed room controls such as lights and air conditioning.
The bathroom is very well designed and can fit two persons without stepping on each other toes. It has a glass partition that separates it from the bedroom which can remain open or private by moving a curtain sandwiched in double glass. Some rooms have closed showers and others are simply open on the inside which gives an odd sensation. The fixtures are modern, first class and the toilet is separated from the rest of the bathroom. Plenty of towels are provided and all kind of cleverly designed amenities.
The hotel receptionists are efficient and pleasant and the bellboys surprising; they heard us talking about finding fine cured ham in Bilbao and one of them told us where to acquire it in the old part of the city; it was a great recommendation.
The bar is trendy, interestingly modern, and the service is speedy and pleasant.
The cafeteria and restaurant serves excellent basque food.
Had a business meeting there and were provided with a well equipped room with all the perks.
There is a parking facility at the hotel basement, which is a blessing in a city such as Bilbao.
Highly recommended, especially if you can secure rooms facing the museum.
There are plenty of excellent restaurants and great shopping within walking distance.

Room Tip: Book rooms facing the Guggenheim, a bit more pricey but well with it.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kh445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, March 18, 2013
Dear guest,

We are very pleased to receive such remarkable comments about our service and facilities. It is a pleasure to read that we met your expectations in regards to the standards of the hotel. We are delighted that you enjoyed the restaurants in the hotel, the location, the room features and the staff friendliness and atention. Your comments are a great motivation for our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to Bilbao.
Best regards from the Domine family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
New York City, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 14, 2013

We stayed for two nights in the hotel which is directly acrossthe Street from the Guggenheim. The rooms are sleek and modern. The public areas arre upscale, vibrant and interesting. the service was teriffic but the best were the restaurants. We had breakfast on the terrace overlooking the museum, the luncheonroom was very nice but the formal restaurant was teriffic. Great service, very elegant but surprisingly empty. Why because only Americans eat at 9. By the time we left at 11 the place was beginning to really heat up. Definitely the place to stay.

Room Tip: Choose a room overlooking the museum. thats why you came to Bilbao, isnt it?
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, March 14, 2013
Dear Guest,

On behalf of the entire Silken Gran Hotel Domine Bilbao team I would like to take this opportunity to thank you for your comments regarding your recent vacation at our hotel.
It is a pleasure to read that we met your expectations during you stay and that you enjoyed the Doma restaurant, the excellent service, the location and the hotel facilities.
We are honored that you have chosen our hotel as your holiday destination and will be looking forward to welcoming you back again.
Best regads!
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Athens, Greece
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 11, 2013

Gran Hotel Domine is for me the best place to stay in Bilbao.
The hotel is luxurious, with modern design, comfortabe rooms with huge bathroom, nice breakfast. It is situated downtown, next to the guggenheim museum, so you eat your breakfast with this view.
The only minus I would find is a small delay in the check in procedure, probably because it happened to arrive many people in the same time. In the check out, there was no delay.

I overall strongly recommend this hotel for business as well as for tourism.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, March 14, 2013
Dear Guest,

Greetings from the Silken Gran Hotel Domine Bilbao! We would like to thank you for trusting in us and for choosing us to spend your holidays. We would like to thank you for your great review about your stay at our property. We are glad to receive such remarkable comments about our service and facilities. Your warm words definitely inspire us to consistently deliver our standards ensuring that we meet and exceed our guests’ expectations. We are very pleased to know that your stay with us was superb! We would be delighted to be of any assistance in the future should your travel plans lead you back to Bilbao. Warmest regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 16, 2013

We stayed here to visit the Guggenheim which is just across the road, ideal location. The hotel is very good, excellent roof top restaurant for breakfast, very chic bar area, and friendly service. Our room was very spacious and nicely designed..

Room Tip: ask for a room which overlooks the guggenheim
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraandAshim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, March 14, 2013
Dear guest,

We are very pleased to know that you enjoyed your stay with us. It is a pleasure to read that we met your expectations in regards to the standards of the hotel, the locarion and the falicities. Your comment is a great motivation to our team to keep up with the professionalism and service. We would be delighted to be of any assistance in the future should your travel plans lead you back to Bilbao.Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taradale, Napier, New Zealand
Level Contributor
89 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 2, 2013

We stayed at the Gran Hotel Domine Bilbao for two nights in October 2012. Drove to location and GPS found the hotel easily. However, right outside the hotel there were barriers - I got out to check that we were in the right place to park our car - the bellman said yes but didn't offer to help shift the barriers so that we could park the car to get our luggage out. I shifted the barriers to get the car parked as traffic was building up behind us. He then came and helped. I found him most unhlepful and certainly did not have a friendly attitude to us arriving at the hotel. He was slightly older and I would have thought he would have been promoting the hotel. However, this was the only negative we encountered and it was a shame the gentleman was like this. The other bellman (younger) was very obliging as were the rest of the hotel staff. There was a Ducati conference on at the time which made for great excitement for my husband on seeing the motorbikes.

We were upgraded to a suite which was delightful. The staff at reception were friendly and very efficient - would highly recommend this hotel. Beds are so comfortable - didn't want to get out of them really. The hotel has the perfect location looking towards the Guggenheim Museum and each night we sat in our room admiring the complexity of the Guggenheim and experienced seeing it with certain lights as the sun was going down. Magical!

We were advised that because of the Ducati Conference that if we wanted to dine in the restaurant we should book that night. We were going to go anyway but went that night - fantastic meal and service. Great views to the museum and all in all a wonderful experience. One of the best meals we had in Spain. We couldn't fault anything with the meal - in fact exceptional!

The rooms are beautifully appointed and very modern and tasteful - we loved the decor of the rooms and the hotel. The bar area is quirky and lovely to relax in to have a drink. The Cafe/Restaurant on ground level is very good for a meal or a drink. Great service here and fantastic food.

Breakfasts were so,so good!! Everything you could wish for - wonderful fresh fruits, cereal, fresh fruit juice and anything you wanted really. Would recommend this to anyone.

If you want to stay at a very special place to experience the Guggenheim Museum stay at Gran Hotel Domine Bilbao - you will not be disappointed - in fact you will thank me for recommending it to any Trip Advisor member - well worth the extra cost over other hotels. Exceptional service and hotel amenities.

Room Tip: Pay for a room with a view over to the Guggenheim Museum - you will not be disappointed.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stoddardhowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, March 8, 2013
Dear guest,
Greetings from the Silken Gran Hotel Domine Bilbao! We would like to thank you for trusting in us and for choosing us to spend your holidays. We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. Its is a pleasure to hear that you enjoyed our hotel´s location, facilities and flriendly staff service.
We apologize the first impression you had from us regarding the lack of assistance by our porter. We have taken action in this matter, in order for this not to happen to you or any other guest in the future. Once again, thank you for your time and comments, hoping to welcoming you in your next visit to Bilbao!
Warm regads!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 26, 2012

Went to the Gran Hotel early in December for a pre-xmas city break.

The hotel was central only being a short walk to most sightseeing hot spots. The tram is close by if walking is not your thing.

Hotel was to a high spec and very comfortable.

Booked as a package with Easyjet.

Located a short bus journey from the airport with a regular bus service.

Room Tip: Excellent quality hotel in a central location. Room was in the centre of the hotel and did not have...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geaynor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, March 8, 2013
Dear guest,
We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback! It is s a pleasure to hear that you enjoyed the "handy" location of our hotel and that we meet your expectations!
We hope to host you again soon in the near future! Regards from Bilbao!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 19, 2012

We were with friends for a long wekend and had our doubts about being so far away from the old town but it really wasn't a problem as the tram system is very close and efficient. Close by are all the shops on the Gran Via and little bars and restaurants although most of the good ones are in the Casco Viejo (see review for Deliciosa) We also ate at the Guggenheim Bistro booked in advance for a table with view, 25 set menu was very good including wine, fabulous veiws and then a stroll along the river to walk it off,it couldn't be closer to the hotel. Big rooms with baths and showers welcome after a day walking around staff very efficient and friendly particularly the bar staff although it is expensive to drink here it is a great place too meet up.
Breakfast was superb great choice of fruits and hot cooked breakfast as well as smoked salmon and asparagus, pity about the coffee but that's what you get at hotels.

Room Tip: Asked for a window in room and we were given one that had a small window but it did open although we...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EstitxuE, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, March 8, 2013
Dear guest,
We are glad to receive such remarkable comments about our service and facilities. We are very pleased to know that your stay with us was superb! We hope to host you again soon in the near future! Kindest regads!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Domine Bilbao

Property: Gran Hotel Domine Bilbao
Address: Alameda de Mazarredo 61 | Right Opposite the Guggenheim Museum, 48009 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 42 Hotels in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:5 star — Gran Hotel Domine Bilbao 5*
Number of rooms: 145
Official Description (provided by the hotel):
Gran Hotel Domine Bilbao, the only 5-star hotel situated opposite the Guggenheim Bilbao Museum and close to the city's main attractions. A designer space in which the customer experience is the priority. ... more   less 
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