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“Very good location, reasonable hotel”
Review of Petit Palace Arana

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Petit Palace Arana
Ranked #16 of 42 Hotels in Bilbao
Gourock, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very good location, reasonable hotel”
Reviewed January 2, 2014

We stayed for 2 nights in September (apologies for late review!)

Firstly Bilbao is a great city to visit; as well as the Guggenheim (a must and better if you order tickets in advance to save queueing) there are lots of other things to do / see. Shops varied and not all touristy, tapas bars, basque food and restaurants are great - try the tapas bar Berton on Viktor Kalea just around the corner from the hotel great tapas, affordable and sherry (try the fino) to die for! - but make sure you do a little research before choosing your tapas - part of the holiday fun! We went to see the football, great public art throughout the city, went to the theatre next to the hotel, bars around the hotel are buzzing / great atmosphere.

The hotel itself is ideally located. Room was good / we had a balcony - nicely furnished, boutique style, bathroom a bit tight space wise but ok; clean and tidy, quiet and with good facilities. Did not have breakfast in the hotel so cannot comment - staff very helpful / good customer care - and would recommend the city and the hotel!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank scarlettsaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabel R, Online sales department at Petit Palace Arana, responded to this review, February 7, 2014
Dear client:

Thank you very much for you comment about our Petit Palace Arana Hotel. We are pleased to know that your stay with us met your expectations and that our location and room size were all to your liking.

We hope to see you again soon at one of our hotels.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
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English first
Shanghai, Shanghai, China
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 1, 2014 via mobile

We stayed for 2 nights including New Year's Eve and everything was very good.The management gave us a two mini-champagne bottles to celebrate the evening. Wifi works just fine. Only suggestion to improve would be around the heating, it made our throats quite dry over night even with the AC off, the central heating I believe was quite high but nevertheless a wonderful experience. Definitely a place to come back.

Stayed January 2014, traveled as a couple
Helpful?
Thank carmacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabel R, Departamento de ventas online at Petit Palace Arana, responded to this review, February 4, 2014
Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations.

We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations suggestions always with the aim of improving.

Hope to see you again very soon.
Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grenade, France
Level Contributor
211 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed December 28, 2013

The location is great, free internet is nice, possibility to reserve a parking is cool, friendly staff is a must, the options they offer (we got 3 nights in a double for 303 Euro including free (plain) breakfast and 2 tickets for the Guggenheim) interesting, free pet admission is a lovely plus. But all those things are useless if you miss the basic: no drop off area so you need to pray the Lord, find a spot were leave the car (I left it in a theater only area with my wife inside) get your parking access and then walk back to the hotel with your luggage; the room is nice, small but nice, however the bed is harder than a rock (even when they have a couple of slack missing like mine), the pillows thin and worthless, the hydro massage shower (the best feature of the room) did not work and the air in the room was stale even with the windows open.
Kudos for the optionals but the main reason why people get hotel rooms is to sleep and rest and that was almost impossible at this hotel

Room Tip: Do not get the first floor
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank seifer1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bilbao hotels

Coín, Andalucia, Spain
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 9, 2013 via mobile

Having stayed at other 'Petit Palace' hotels before I didn't think twice when I had to stay one night in Bilbao. Up to now it has always been a delight. Regretfully not this time. Upon arrival we were given a room on the first floor which hadn't been cleaned yet. I think staff should check this before giving keys to new guests. When we told the reception gave us a new room right away but still... The new room on the second floor was good except for the bathroom. It stank. Mold could be seen on the ceiling. The laminate floor was becoming detached because of humidity. The shower comparent could use a deep clean as well. As we were there only for one night and gad to leave early in the morning I didn't mention it but I would not have stayed a 2nd night in that room. Saying that I love the other 'Petit Palace' hotels and will go back there.

Stayed November 2013, traveled as a couple
Helpful?
Thank Saskia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location.

We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cowes, United Kingdom
2 reviews
Reviewed November 1, 2013

Although a great location. Our room was an inside room looking over an air conditioning unit. A dark small room , no storage space and an unhelpful reception. Ruined an otherwise great northern Spain adventure.

Room Tip: Make sure you have an outside room and check it before registering.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your feedback.
We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 30, 2013

This hotel is in a great location...but also has the metro train and all the buses running right underneath the windows and is close to a major park which had very loud, not enjoyable music going on the weekend til past midnite. Our room had 2 very large mirrors..and a dark purple ceiling...thought I'd ret'd to the 70's. Shower w/ a ton of shower heads..which didn't work nor did the wi-fi in our room. Not sure how old this building is..but there is a snack bar on the top floor and my husband noticed the way the original wood planks were put together was using pieces of wood versus nails....so it's been around awhile. We were on the 5th floor...took one elevator up a floor and had to walk down the hall to a 2nd elevator to get to the 5th. We will say no matter who was on the front desk they were extremely helpful...

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RedWar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your feedback.
We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 26, 2013

We'd seen this hotel on previous visits and thought it was well-located. It is, and you won't be disappointed with its position in Bilbao: very convenient for the old town, the river and the tram stop. We chose it this time because it had a special offer.
It now advertises itself as a High Tech Hotel. Hmmm. I wonder which advertising guru thought that one up? The building itself is quaintly old-fashioned and situated in the ancient centre. The air-conditioning unit in our room was near-enough medieval, and did not work at all. We stayed in October and it was 28 degrees outside. We spent an uncomfortably warm night listening to a lot of street noise which wasn't eliminated by the double glazing.The TV had only 3 channels on it and resisted all attempts to retune it. (Room 207)
Maybe the HiTech thing referred to the shower which had all sorts of knobs and nozzles?
Overall, the hotel was OK for a short stay, but it looked a little bit down-at-heel, with cracked windows at the front and obvious issues all round with things like grotty grouting and stains on the curtains.
A power shower and a vending machine do not a HiTech Hotel make......
The receptionist didn't enquire about how we'd enjoyed our stay and I suppose there was little point in complaining after the event, especially as I'd paid upfront, but I don't think I'd stay there again.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hillywilltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location.

We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Arana

Property: Petit Palace Arana
Address: C/ Bidebarrieta 2, 48005 Bilbao, Spain
Location: Spain > Basque Country > Province of Vizcaya > Bilbao > Bilbo Zaharra
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 42 Hotels in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Arana 3*
Number of rooms: 64
Official Description (provided by the hotel):
The Hotel Petit Palace Arana Bilbao is a boutique hotel situated in Bidebarrieta street opposite Arriaga theater, between the old district and the Ensanche (modern distric). The Petit Palace Arana occupies an emblematic building dating from the nineteen century, being the oldest hotel in Bilbao. Our modern rooms feature flat screen TV (with Satellite TV), hydro-massage shower, air-conditioned/ heating and mini-bar. Some of the rooms have balconies. Located in the heart of the city, in the gastronomic area where you can taste the best pintxos and typical gastronomy. It is situated just few minutes from the Guggenheim Museum and the other Bilbao tourist attractions.Room types •64 stylish rooms.•High-Tech rooms: laptop, exercise bike, trouser press, hydro massage shower and king-size bed.•Family rooms up to 5 people: King-size bed or two beds plus bunk beds. (Baby cots free of charge).•Equipped rooms for pets (bed, feeding and water bowls).•Rooms for disabled people.•Smoking & non smoking rooms ... more   less 
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Also Known As:
Petit Palace Arana Bilbao
Petit Palace Arana Hotel Bilbao

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