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“Not up to usual standard”
3 of 5 bubbles Review of Petit Palace Arana

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Petit Palace Arana
Ranked #17 of 43 Hotels in Bilbao
Coín, Andalucia, Spain
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not up to usual standard”
Reviewed November 9, 2013 via mobile

Having stayed at other 'Petit Palace' hotels before I didn't think twice when I had to stay one night in Bilbao. Up to now it has always been a delight. Regretfully not this time. Upon arrival we were given a room on the first floor which hadn't been cleaned yet. I think staff should check this before giving keys to new guests. When we told the reception gave us a new room right away but still... The new room on the second floor was good except for the bathroom. It stank. Mold could be seen on the ceiling. The laminate floor was becoming detached because of humidity. The shower comparent could use a deep clean as well. As we were there only for one night and gad to leave early in the morning I didn't mention it but I would not have stayed a 2nd night in that room. Saying that I love the other 'Petit Palace' hotels and will go back there.

Stayed November 2013, traveled as a couple
Helpful?
Thank Saskia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location.

We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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883 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
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English first
Cowes, United Kingdom
2 reviews
Reviewed November 1, 2013

Although a great location. Our room was an inside room looking over an air conditioning unit. A dark small room , no storage space and an unhelpful reception. Ruined an otherwise great northern Spain adventure.

Room Tip: Make sure you have an outside room and check it before registering.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your feedback.
We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Bellingham, Washington
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 30, 2013

This hotel is in a great location...but also has the metro train and all the buses running right underneath the windows and is close to a major park which had very loud, not enjoyable music going on the weekend til past midnite. Our room had 2 very large mirrors..and a dark purple ceiling...thought I'd ret'd to the 70's. Shower w/ a ton of shower heads..which didn't work nor did the wi-fi in our room. Not sure how old this building is..but there is a snack bar on the top floor and my husband noticed the way the original wood planks were put together was using pieces of wood versus nails....so it's been around awhile. We were on the 5th floor...took one elevator up a floor and had to walk down the hall to a 2nd elevator to get to the 5th. We will say no matter who was on the front desk they were extremely helpful...

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RedWar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your feedback.
We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 26, 2013

We'd seen this hotel on previous visits and thought it was well-located. It is, and you won't be disappointed with its position in Bilbao: very convenient for the old town, the river and the tram stop. We chose it this time because it had a special offer.
It now advertises itself as a High Tech Hotel. Hmmm. I wonder which advertising guru thought that one up? The building itself is quaintly old-fashioned and situated in the ancient centre. The air-conditioning unit in our room was near-enough medieval, and did not work at all. We stayed in October and it was 28 degrees outside. We spent an uncomfortably warm night listening to a lot of street noise which wasn't eliminated by the double glazing.The TV had only 3 channels on it and resisted all attempts to retune it. (Room 207)
Maybe the HiTech thing referred to the shower which had all sorts of knobs and nozzles?
Overall, the hotel was OK for a short stay, but it looked a little bit down-at-heel, with cracked windows at the front and obvious issues all round with things like grotty grouting and stains on the curtains.
A power shower and a vending machine do not a HiTech Hotel make......
The receptionist didn't enquire about how we'd enjoyed our stay and I suppose there was little point in complaining after the event, especially as I'd paid upfront, but I don't think I'd stay there again.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hillywilltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location.

We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 15, 2013

Got this accomadation for a relatively good price but it's best selling point was location. It's just on the edge of the old town so easy for the Guggenheim and the museums as well as plaza Nueva and the seven sisters streets.

Relatively modern furnished and great staff.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank spoon47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Thank you for your very complimentary review of High Tech Hotels. We are glad to hear you have enjoyed our rooms and services.
I look forward to meeting you upon your return.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 15, 2013

Perfectly situated in the Casco Viejo of Bilbao. Across from Teatro Arriaga, Close to Basque museum, walking distance to Guggenheim museum. Many good bars/eateries within a couple of blocks providing such a variety of pintxos!
The staff was very pleasant, helpful, and knowledgeable. The breakfast on the 6th floor was 6€, a variety of fare for every taste.
Our room had a balcony overlooking the Teatro Arriaga and Parque Arenal and Paseo. The room was ample sized, with TV, WiFi, in room safe, plenty of closet/drawer space, shower. Two twin beds were pushed together... the only drawback (and the reason for only 4 stars), the mattresses were too firm for us.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Thank you for your very complimentary review of High Tech Hotels. We are glad to hear you have enjoyed our rooms and services.
I look forward to meeting you upon your return.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 27, 2013

Located on the edge of the old part of Bilbao, this hotel is in a great location. An easy walk takes you to a myriad of tapas/pintxos bars or to the Guggenheim across the river. The rooms are small but comfortable and not expensive. The staff were really helpful with suggestions for places to eat and directions. We only stayed the one night before moving on to San Sebastian and didn't have breakfast or check out the restaurant. You can hear the street noise but only in the background.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Arana, responded to this review, November 14, 2013
Thank you for your very complimentary review of High Tech Hotels. We are glad to hear you have enjoyed our rooms and services.
I look forward to meeting you upon your return.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Arana

Property: Petit Palace Arana
Address: C/ Bidebarrieta 2, 48005 Bilbao, Spain
Location: Spain > Basque Country > Province of Vizcaya > Bilbao > Bilbo Zaharra
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 43 Hotels in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Arana 3*
Number of rooms: 64
Official Description (provided by the hotel):
The Hotel Petit Palace Arana Bilbao is a boutique hotel situated in Bidebarrieta street opposite Arriaga theater, between the old district and the Ensanche (modern distric). The Petit Palace Arana occupies an emblematic building dating from the nineteen century, being the oldest hotel in Bilbao. Our modern rooms feature flat screen TV (with Satellite TV), hydro-massage shower, air-conditioned/ heating and mini-bar. Some of the rooms have balconies. Located in the heart of the city, in the gastronomic area where you can taste the best pintxos and typical gastronomy. It is situated just few minutes from the Guggenheim Museum and the other Bilbao tourist attractions.Room types •64 stylish rooms.•High-Tech rooms: laptop, exercise bike, trouser press, hydro massage shower and king-size bed.•Family rooms up to 5 people: King-size bed or two beds plus bunk beds. (Baby cots free of charge).•Equipped rooms for pets (bed, feeding and water bowls).•Rooms for disabled people.•Smoking & non smoking rooms ... more   less 
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Also Known As:
Petit Palace Arana Bilbao
Petit Palace Arana Hotel Bilbao

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