Spent 5 nights at the Silken Indautxu hotel whilst visiting Bilbao and San Sebastian. We had some initial problems with the first room given to us - it was a twin room rather than the double requested, it smelt of stale smoke and the air conditioning wasn't great. We were given another room but the key wouldn't open the door! Finally we were given another room on the top floor which was fine and had a balcony/terrace area. The room was pleasant enough although the carpets and curtains could do with a deep clean! The shower had good pressure but the air conditioning is just satisfactory - I don't think it would be effective in hotter weather.
However, the staff were very friendly, helpful and efficient. They gave us good recommendations on where to eat and were quick to resolve problems. There's free wi-fi in the rooms but the PC in the lobby is 2euros per 30mins. The breakfast is from 7 to 11 and had lots of variety including hot food, fruit, pastries etc and a Nespresso machine - the breakfast staff were helpful and friendly.
The downstairs area is very pleasant - there's a nice bar, cafe, restaurant and a pleasant courtyard. I liked the location - a 10 min walk to the amazing Guggenheim, 5 mins to a metro station, 10 mins to the bus terminal and 20 mins to the old town. Also, the staff recommended a street with several pintxo bars which was just a 10 min walk - the food was great and very good value for money. I'm very tempted to go back to Bilbao just to eat! The hotel could improve the decor in the rooms, however, I would definitely stay there again.
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- Also Known As:
- Hotel Silken Indautxu
- Silken Indautxu Bilbao