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“Modern hotel in an excellent location” 5 of 5 bubbles
Review of Sercotel Coliseo

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Sercotel Coliseo
Ranked #12 of 43 Hotels in Bilbao
Certificate of Excellence
Madrid
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Modern hotel in an excellent location”
5 of 5 bubbles Reviewed May 20, 2012

This hotel is located in a classical building. The interior has been completely renovated and the rooms are simple but excellent: good size, dark laminated floor, soundproof, free wifi, a king size bed (unusual in Spain, at least in four-star hotels) and a modern bathroom with lavender gel & shampoo. On the negative side, the TV could be larger. Location is the best thing about this hotel: it’s right in the centre, in a nice area, a 5-minute walk from the main train station, near El Corte Inglés shopping centre (open from 10:00 to 22:00), many shops nearby and the old town just 15 minutes away. The cherry on top is the staff: helpful, friendly and professional. We are very grateful to Mr Lobato, head of reception, who kindly helped us with our reservation following a serious family problem we faced. All in all, this hotel was excellent value and I would recommend it without hesitation.

Room Tip: There is nothing in the ground floor, just the lifts. Reception is in the first floor, so you're...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank vmar3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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979 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
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Sydney
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 18, 2012 via mobile

Upgraded to suite; really nice lounge and room.

The area is about 5 mins from old town and in the CBD. I would recommend it!

Stayed April 2012, traveled as a couple
Helpful?
Thank neiljrodgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed May 17, 2012

We were very impressed by this hotel - which was far better value for money than any hotels of an equivalent standard which I found when looking for somewhere to stay. The decor is modern and sleek, the room was spotless, and the location was fantastic for getting to all the different parts of the city - it was a 10 minute relaxed stroll back from the old town in the evening after a few drinks, which was perfect.

However the best thing about the hotel for us was the staff, who went out of their way to look after us. They even recommended and then printed out detailed maps and directions for us to go on a lovely coastal walk to a pretty beach north of the city, which was fantastic.

I would recommend this hotel to anyone.

Room Tip: If you hate hearing traffic at night, perhaps ask for a room which doesn't overlook the main str...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maudie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
101 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed May 14, 2012

We chose this hotel because it had excellent reviews, was near the old town to the east, the Guggenheim Museum to the west, and the river on three sides, and we were not disappointed. It is modern, clean, with excellent helpful staff and is ideally situated. As we arrived late evening (from the Santander ferry), the hotel car park was full (we were warned this might be the case); however the receptionist directed us to the public car park which is almost opposite and we left our car there for the stay which was not a problem - plenty of space and good security. Two slight disappointments with the hotel – the aircon didn’t cool (the maid opened the window for us on the second day), and the breakfast was nothing special but expensive (€15) and there was no normal tea for some reason on both mornings.
Bilbao is a lovely town, especially the old quarter and the gardens. While tapas is available all day, the restaurants only open for dinner at 9pm, which is too late for us. Fortunately we stumbled across the bar/restaurant Berton at 11 Calle Jardines in the old town which serves meals throughout the day and evening; we had an excellent meal there.
The Guggenheim is an interesting building with unique architecture. We visited all the galleries but must confess to not getting much out of it. 16 slightly different obscure paintings of Lenin and Stalin hanging upside down in dresses is not for me, however the pretentious commentary from the audio unit does provide some amusement.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ClearViewing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fremantle Australia
Level Contributor
125 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed May 14, 2012

For the money we paid, we consider this hotel amazing value. The rooms are large, the WiFi is fairly fast, and the bathroom excellent. Yes the breakfast is too dear, but it might pay to look at the Hotel website, which has some good deals for room, breakfast and Guggenheim admission.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank laflafs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 10, 2012

Nice hotel in great location. Lots of business clients. Two computers near reception area for public use. We didn't eat breakfast at hotel because it was too expensive. Found several bakeries and cafes nearby. Convenient to metro.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank fromny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs, New York
Level Contributor
128 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed April 25, 2012

Our travel agency voucher stated that we would be picked up at the hotel for a tour of Casco Viejo on Sunday morning. Unfortunately, the tour guide never showed up. The resourcefulness and persistence of the Sercotel Front Desk staff resolved the mess-- made numerous phone calls, gave us walking directions to the Tourist Agency, and arranged for the local tour to wait for us to walk there. Unbelievable Customer Service-- indicative of a very well managed hotel!!! Oh, and the Sercotel itself is new, modern, very clean, very comfortable, with great internet service, and in an excellent location for touring. We loved it and Vizcaya!! Great Value!! Would definately stay again!!!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sercotel C, Director General at Sercotel Coliseo, responded to this review, April 27, 2012
Dear customer:
As Director of the Sercotel Coliseo Hotel, I want to thank you greatly for your comments to our staff, which helps us to work if possible every day, with the main objective that each customer who visits the Hotel Sercotel Coliseo feels so at ease during your stay as you has been more eager.We hope to see you soon among us again.
Thanks a lot.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sercotel Coliseo

Property: Sercotel Coliseo
Address: Alameda De Urquijo 13, 48008 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #12 of 43 Hotels in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sercotel Coliseo 4*
Number of rooms: 97
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